Rick Case Hyundai Davie

The salespeople are nice but twice we’ve encountered a rude service tech, Joel Arango. He literally told me I didn’t have an appointment and that I was lying, and that if I didn’t like it, I could go else rude service tech, Joel Arango. He literally told me I didn’t have an appointment and that I was lying, and that if I didn’t like it, I could go elsewhere. We’ve bought 2 cars here and other than this guy they’re nice. The service Dept needs to improve their time mgmt. A wait of over 1.5 hrs for oil change while you’ve got an appointment is terrible. More

Absolutely unacceptable. I scheduled service over a week in advance and described everything that I needed. Arrived 15 min early, checked in at the desk and the vehicle was taken by the valet. I was told th in advance and described everything that I needed. Arrived 15 min early, checked in at the desk and the vehicle was taken by the valet. I was told that one of the services would take 2hr and the other they'd have to examine the car first to estimate. They don't provide loaner cars or ride-share service and their shuttle service doesn't cover where I live, so I waited at the dealership. 4 HOURS LATER AND THEY HADN'T EVEN LOOKED AT THE CAR. They told me to wait another hour to have someone take the case, so they could determine if the problem could even be resolved same day. Do not waste your time with this place. More

Exceptional service! Carlos, Daniel, in sales, and Freddie in service, are the best!! I don't have words to Express how great they are!! I travel 2hrs to that dealership because of their great service Freddie in service, are the best!! I don't have words to Express how great they are!! I travel 2hrs to that dealership because of their great service. Thanks for all you do!! More

Very well organized during my visit. My service rep had me in and out in very little time. My service was fantastic. Thank you me in and out in very little time. My service was fantastic. Thank you More

Buen trato para variar, todo funciona como debe ser excelente atención por todo el equipo de trabajo excelente atención por todo el equipo de trabajo More

The entire staff is beyond wonderful. From sales to service. They have a cafe and the food is excellent while you wait. service. They have a cafe and the food is excellent while you wait. More

I was using another dealer and with will never go back. Rick case cares. Aaron Clark was the best. He kept me informed about my car problems. This dealership is about 25 minutes from me but it was worth it Rick case cares. Aaron Clark was the best. He kept me informed about my car problems. This dealership is about 25 minutes from me but it was worth it. I even so the little snack area where they can make you food. More

Convenient. Friendly staff. I made an advance reservation and upon arrival I was assisted right away. reservation and upon arrival I was assisted right away. More

The experience was amazing.I got the best deal The experience was amazing. I got the best deal ever Yende and Malik were the best The experience was amazing. I got the best deal ever Yende and Malik were the best More

Service writer Nick is a good guy but has too much to juggle at once. Oil change took only 60 minutes but to get the paperwork closed out took another 60 minutes. I waited 1 hour for the paperwork to ge juggle at once. Oil change took only 60 minutes but to get the paperwork closed out took another 60 minutes. I waited 1 hour for the paperwork to get from Nick's desk to the cashier. Unfortunate. More