Rick Hendrick Jeep Chrysler Dodge RAM

Rick Hendrick Jeep Chrysler Dodge RAM
8333 Rivers Avenue
North Charleston, South Carolina 29406

Sales: (843) 569-2700
Service: (843) 818-5858
Parts: (843) 818-5848

Manufacturers: Chrysler, Dodge, Jeep, Ram


Most Reviewed Employees
Donny Lavassar Donny Lavassar
Salesman
Stan Turner Stan Turner
Internet / BDC
Rich Green Rich Green
Service Writer
Lou Baker Lou Baker
Xtream Customer Service
Paul Smith Paul Smith
Salesman
Phil Higdon Phil Higdon
Service Writer
Greg Weber Greg Weber
Internet / BDC Manager
Bryan Coulston Bryan Coulston
Salesman
Mark Nunn Mark Nunn
Salesman
Mark Scott Mark Scott
Salesman
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Drive-In Service
Shuttle Service
Customer Lounge Area
Cable TV
Free WiFi
Free Coffee
Express Service
Instant Financing
Parts Store
Vending Machines
Children's Play Room
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
101 Reviews
Rick Hendrick Jeep Chrysler Dodge RAM

Overall Score: 5 Star Rating4.8



About Rick Hendrick Jeep Chrysler Dodge RAM
Certified: Rick Hendrick Jeep Chrysler Dodge RAM
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Rick Hendrick Jeep Chrysler Dodge RAM has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Rick Hendrick Jeep Chrysler Dodge RAM
At Rick Hendrick Jeep Chrysler Dodge RAM of North Charleston customer service is our #1 priority. Maybe thats why we are the #1 Jeep Chrysler Dodge RAM dealer in the Charleston area!Our friendly professional staff will make your visit a pleasurable one. Whether you are in the market for a new Jeep, Chrysler, Dodge, RAM or a quality pre-owned vehicle, our entire sales team will provide you with all the information you will need to feel good about making your decision to do business with us.
Our experienced Parts and Service departments with certified ASE technicians will provide you with professional and courteous service, and will help you get back on the road as quickly as possible.
Come by and see us, and enjoy a free cup of coffee.


Susan Boswell
5/15/2012 8:33:03 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: James Turner

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
I have a 1998 Jeep Grand Cherokee and have been having ongoing problems with my AC and decided it best to go to a dealer for the final analysis and repair - I moved to Mt Pleasant last year and chose RickHendrick Jeep to service my Jeep. I talked with James Turner and from start to finish he contributed to one of the best experiences with a dealership I have had in a long time. James kept me informed and was in constant contact with me on the progress of my repair - it's service advisor's like James that companies need to keep customers coming back!! Also the fact that you provide a loaner car during the repair process adds to the value of going to your dealership for maintenance. Thanks for going the extra mile and I will be back in the future for any further repairs.

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 5/15/2012 12:37:49 PM
We are very happy that you received the best possible service from our Service department and James Turner one of our great Service Writers. We appreciate you choosing us for your service work, and want you to know that we are here when you need us! Thanks again for the great review!

fsubey
4/27/2012 6:58:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Nunn

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
Was welcomed warmly. Mark took my family to the vehicles that we wanted to see. Showed us some of the comparisons between the models. Took my wife(her vehicle) out on a test drive. Then later me. Very friendly down to earth guy. I was given everything that I wanted and more.

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/30/2012 11:35:06 AM
Thank you very much for your review! We are happy that your experience was a pleasant one! Mark is a great person and we are happy to have him here, Once again, Thank you for choosing us to handle your car buying needs! If we can help you in the future please come see us!

beth fitz gibbon
3/29/2012 10:47:15 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Higdon

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
I have been a Hendrick's Jeep ervice customer since 2007. I always leaving feeling safe and well cared for at a reasonable price. They are honest, nice, thoughtfully courteous, and great to do business with. I trust them and believe they do quality work. Phil Higdon, my service guy, is especially knowledgeable and helpful. More than once he has 'rescued' me from a worrisome car problem with no advance notice.

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 10:49:37 AM
Thank you for your review! We are working hard to make everyones experience here at our dealership a positive one.

almagreer@yahoo.com
3/22/2012 11:10:35 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Higdon

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
Excellant service depart.My service advisor was Phil Higdon.He was customer friendly,courteous & kept me up to date on work being done.Thank you for reading this email.

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 10:51:38 AM
Thanks again! We appreciate your positive comments and strive to make everyones experience here a great one!

puff202
3/18/2012 7:12:20 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lou Baker

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
We are really happy with the purchace of your new Jeep Limited. Lou did an outstanding job getting us what we wanted!! We couldn't be any happier!

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 10:53:14 AM
Congradulations on your new Jeep! Lou is a vital part of our team, and we look forward to serving you in the future!

JustineB3
3/12/2012 2:34:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Smith

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
We bought a 2012 Jeep Grand Cherokee from Rick Hendrick, and I could not be more pleased with the service we received. Paul was excellent; he had all the paperwork ready for us when we walked in the door, the car had been detailed and cleaned already and was ready to go when we were finished with the paperwork. All the staff was very friendly and helpful, and made the entire car buying experience very enjoyable. Jessica in service was also very helpful and friendly getting us set up with our future service needs. I have never had such an easy and enjoyable experience buying a car. Everything was absolutely wonderful from start to finish, and we continue to receive excellent service from Rick Hendrick.

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 10:55:50 AM
Thanks again! We are glad to hear that you had such a great experience here at our store. We realize there are many places in the charleston area to purchase a vehicle and we are very thankful you selected us! Enjoy your new Jeep!

EricGay
3/6/2012 3:54:32 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jenny Gates

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
Jenny was fantastic to say the least. She worked hard to help find us the correct vehicle, made us feel comfortable and answered all the questions we had. After the sale, she has been just as responsive. I would buy another vehicle from her in the future and would not mind giving here name out as a reference to friends or family that are in the market.

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 10:58:12 AM
Thank you for the great review! We work hard to make sure all of our customers have a great experience! Welcome to the Rick Hendrick Jeep Chrysler Dodge family!

KENKLUGE
2/25/2012 8:50:33 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Nunn

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
My experience with this purchase was much like the last one with this dealership. My sales associate Mark Nunn deserves 6 Stars if I could. However my one mark down was with the wait to get into the business office to complete the paperwork. I purchased a Wrangler Unlimited three months ago and I spent a total of 3.9 hours over the course of two days to complete the business side of the deal... This time I picked out the vehicle with Mark...made an excuse and left..did all my paperwork and haggling with him via email, web and phone...showed up at the dealer and still waited an hour to do the business paperwork. So I managed to cut a 7 hour car buying ordeal down to a 1.5 hour ordeal...however it is worth going back due to the great prices and terrific salesman. My markdown is or the tremendous amount of time between the deal and final paperwork...But be sure to ask for Mark Nunn!!! The best car salesman I have come across in 30 years of purchasing cars. Very willing to accommodate the customer and will work with you in any way! Worth the trip To Rick Hendrick Jeep in North Charleston!! Once Again ask for Mark Nunn!! Don't le anyone else help you!

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 11:01:07 AM
6 stars for Mark Nunn!! Thats fantastic! We appreciate your support and are making changes to speed up the car buying experience for all our customers. Our goal is to make it friendly, fast and fun! Thanks gain!

Degree26
2/21/2012 4:54:14 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Ligon

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
Derrick was very upfront with me from the start of my visit. He let me know my options and let me make the decisions. He wasn't pushy or intimidating. I enjoyed my visit even though it was quite lengthy. These people really do what they can for you.

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 11:02:52 AM
Thank you so much! Nobody likes a pushy salesman, and that is not our goal! We love our happy customers!

sommerfeldt
2/13/2012 9:36:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lou Baker

My Review of Rick Hendrick Jeep Chrysler Dodge RAM:
Bottom Line!! The best new car buying experience I’ve ever had. I told Lou that I was buying this Challenger for my son who is currently a US Marine in Afghanistan and has saved every dime of his pay to get this car. Lou took everything my son wanted and molded it into a 2012 Challenger like no other. He left no stone unturned to make this a great car that will fit my son like a glove. After sending an email to my son, he’s counting the hours until he can get behind the wheel of his 2012 Dodge Challenger. Again, Thanks

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Response from: Rick Hendrick Jeep Chrysler Dodge RAM
Added: 4/11/2012 11:07:42 AM
Thank you very much! Customer satisfaction is our primary goal, and it sounds like we got the job done! We work hard to do whatever we can for all of the men and women serving our great country. We thank him for his service and hope he is enjoying his Challenger!

Reviews 11-20 >>