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Rick McGill's Airport Toyota

Alcoa, TN

Overview
Employees
Reviews
4.8
1,178 Reviews
Rick McGill's Airport Toyota is your full service Toyota dealership. We are a locally owned dealership that is conveniently located by downtown Knoxville and the University of Tennessee. Our number one priority is our customer's satisfaction. Our experienced staff will help you with your car needs, from car repairs, finance options or a new car, you can count on us! We are proud to serve the Alcoa, Knoxville, Louisville and surrounding areas with quality vehicles. With over 200 new Toyotas on our lot, we are sure that you will find the car, truck or SUV that fits your style and budget. Let our finance specialist help you get into the new or used car of your dreams. They will find you a competitive rate and build you the best finance package available for your credit. Rick McGill's is not just your Knoxville Toyota dealership; we also provide car maintenance services to our customers. Our factory-trained technicians are ready to provide quality repairs and services to your vehicle. Schedule your next service appointment easily online or by phone. We look forward to helping you through your car buying process.
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3145 Alcoa Hwy

Alcoa, TN

37701

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Showing 1,178 reviews

December 25, 2025

Nick Morrow was amazing. He was knowledgeable, answered all our questions, was polite and efficient! Nick kept in good communication with us. He even came in earlier than More

by Beth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Morrow
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Dec 26, 2025 -

Rick McGill's Airport Toyota responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Nick Morrow provided such amazing service. His knowledge, clear communication, and dedication to making the process smooth truly reflect the level of care we strive to provide every customer. Going the extra mile by coming in early is just another example of his commitment. We appreciate your business and hope you enjoy your new vehicle!

December 24, 2025

The sell name is Aaron smith super rude if you don’t agree with him he get mad and just because you don’t agree with him, cut you when you talk to him over the phone and don’t let you talk, I ask for an More

by Joe marrero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Winter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron smith
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Dec 26, 2025 -

Rick McGill's Airport Toyota responded

I appreciate your feedback, Joe, and I'm sorry to hear about your experience with Aaron. It's important to us that all our customers feel welcomed and supported, and I understand how frustrating it can be if you felt otherwise. Your comments will be addressed, and we’re here to help if you need further assistance.

November 15, 2025

Chuck Goss was great at keeping us informed about progress of the RAV 4 (it had to be built). Also great showing us things on the car and helped setup the electronics. We are repeat customers having More

by danimal713
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Goss
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Dec 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you so much for sharing this wonderful review! We’re thrilled to hear that Chuck kept you informed throughout the entire RAV4 build process and made the delivery experience enjoyable by walking you through the features and helping with the electronics setup. We truly appreciate your continued trust in us—welcoming back repeat customers like you means the world to our team. We’re sorry to hear about your previous RAV4 being wrecked, but we’re grateful we could help you get into a new one you love. If you ever need anything down the road, we’re always here and excited to help. Enjoy every mile in your new RAV4! 🚗✨ — Rick McGill’s Airport Toyota

November 13, 2025

Purchasing experience was better than expected. Raymond is among the best salesperson I have ever dealt with. More

by bdye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond
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Dec 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for the fantastic review! We’re so excited to hear that your purchasing experience exceeded expectations. Raymond will be thrilled to know he ranks among the best salespeople you’ve ever worked with — he truly takes pride in delivering an exceptional experience for every guest. We appreciate you choosing Rick McGill’s Airport Toyota, and we’re here anytime you need assistance or have questions about your new vehicle. Enjoy the ride, and thanks again for sharing your experience!

October 15, 2025

Clean, very well laid out business. Staff is friendly, helpful, knowledgeable and efficient. Could not have asked for better Service ! Excellent overall experience at this dealership, More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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September 30, 2025

Tami was great. She knew what was needed and set about getting it done. She also kept me updated on the progress. More

by e_bodine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami
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September 27, 2025

Everyone is friendly and helpful in the service department. Get a good video of the inspection online. More

by rballinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gabel
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Sep 30, 2025 -

Rick McGill's Airport Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department. Our team works hard to provide clear communication and helpful service, and we're glad the inspection video was useful to you. We truly appreciate your feedback and look forward to serving you again in the future!

September 11, 2025

Good customer service Quickly responded to my arrival and performed all maintenance actions at a high level More

by jarny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 12, 2025 -

Rick McGill's Airport Toyota responded

Thank you for taking the time to share your experience! We're glad to hear you received prompt service upon arrival and that our team completed your maintenance at a high level. Providing efficient, high-quality customer care is always our goal, and it's great to know we delivered on that for you. We appreciate your visit and look forward to serving you again in the future! — The Team at Ricky McGill’s Toyota

August 27, 2025

Caleb made buying my 4Runner fast, fun, stress-free—truly the best car salesman ever! More

by coreycleland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Norris, Tim with Finance
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear Caleb made your 4Runner purchase fast, fun, and stress-free. That’s exactly the kind of experience we aim to provide, and we’re glad he exceeded your expectations. We’ll be sure to pass along your kind words—he’ll really appreciate them! Enjoy every mile in your new 4Runner, and don’t hesitate to reach out if you need anything in the future.

August 08, 2025

Service liaison and tech did a nice job keeping me informed of scheduled maintenance progress and possible future needs. More

by mjg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbyn was excellent
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for the great review! We're glad to hear our service advisor and technician kept you well-informed throughout your scheduled maintenance visit. Keeping our customers updated and prepared for future needs is a top priority for us, and it's great to know we delivered on that for you. We appreciate your trust and look forward to serving you again in the future!

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