Rick Roush Honda - Service Center

Moving to a new area always brings challenges, and when my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worr my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worries were swiftly eased by the exceptional assistance of Dan W in the Service Department at Rick Roush. Upon calling the dealership, I was promptly connected with Dan, who was able to quickly schedule an appointment that fit my busy schedule. His knowledge about Honda vehicles was evident, as he patiently explained the possible causes of the engine light and what to expect during the service visit. Dan ensured that my car was seen promptly by the service team, who diagnosed and resolved the issue quickly. Throughout the process, Dan kept me informed, providing updates on the progress and making sure that any additional questions I had were answered. Dan's friendly demeanor and genuine interest in helping customers stood out. Moving to a new town can be daunting, but Dan's assistance made me feel welcomed and reassured that my vehicle was in good hands. His dedication to customer service is commendable and truly made my experience with Rick Roush a positive one. If you are in Medina and need your Honda serviced, I highly recommend reaching out to Dan W at Rick Roush—you won't be disappointed. More

Tony Schmitz is the best. He explained every thing and was very clear. Will be using them for all my dealer work. Thanks guys/gals He explained every thing and was very clear. Will be using them for all my dealer work. Thanks guys/gals More

I am so pleased to see that the service department is back to its professional, top of the line service that I am accustomed to receiving at Rick Roush Honda. It is evident that Tony Schmitz is a big par back to its professional, top of the line service that I am accustomed to receiving at Rick Roush Honda. It is evident that Tony Schmitz is a big part of that reason. Thank you for being professional and making sure that my car service is on point. More

The service department has been the worst I've ever experienced in my life. Took my 2022 Honda in for minor insurance claim on bent rim that turned into a fiasco. experienced in my life. Took my 2022 Honda in for minor insurance claim on bent rim that turned into a fiasco. More

I have a rare find 919 2007 with under 500 miles on it. Took It to Rick roush. And talked with service Alvisor Noah And explain to him my concerns that I did not want Any mark on bolt And explained t Took It to Rick roush. And talked with service Alvisor Noah And explain to him my concerns that I did not want Any mark on bolt And explained to him the bike had not been reached on and I wanted it to remain That way. They put on new tires and change for me. He entered oost me To the Tech Chris and I explained my concerns to him. They both assured me it would be no problem. They did the work and the bike is still Flawless. Awesome job guys . When I am ready to do upgrades. I will definitely bring it back to you guys. Thank you for doing such a awesome job. Would recommend anyone to take their bikes to Rick roush they are professionalised. More

I drive a 2009 Honda Fit that has 295,000 miles and choose to service my car at Rick Roush Dealership. Honda's standard of excellence is evident in the work of the Service Department. All the mainten choose to service my car at Rick Roush Dealership. Honda's standard of excellence is evident in the work of the Service Department. All the maintenance and repairs on my car are precise, clean and priced reasonably. The staff is highly professional and helpful. Service Advisor Jim Klotz in particular will make certain that quality of work meets highest standard. I strongly recommend Rick Roush Honda Service Department. More

I purchased a 2020 Suzuki king quad. When I brought it home it was immediately loosing air in the back left tire I had to fill the tire Every few days . I called to have my first service break in on 6/5/2 home it was immediately loosing air in the back left tire I had to fill the tire Every few days . I called to have my first service break in on 6/5/20 which requires an oil change And valve adjustment . they told me they didnt have availability to take it until 6/16/2020. I brought it to them on Monday June 15th. I heard nothing from them for two days. I called on Wednesday and they told me that they were busy and had not had the service completed yet. I understand that they were busy but they could have gave me a courtesy call to let me know the status of my quad. Or had me bring it in when they had availability. I need my quad for my every day work on my 8 acres. I called again the following day and I spoke to Dustin and he told me that they had it on a lift and would not be ready for pick up until Monday June 22nd. Dustin called me back the next day and said the tech said the rim was bent . I was completely confused as to why the rim could be bent because I purchased this utility quad for working on my property. Not as a toy. And it has only been used as such. I was very frustrated and surprised to hear that my rim was bent. Monday, I got the call from a different employee that the service was complete and I picked up the quad. They charged me 100 dollars more than quoted at drop off and told me that the rim was infact not bent. It was assumption from a person who hadn’t even looked at the rim and told me that based on the air loss in the tire. So they had my quad for over a week for a basic oil change couldn’t even fix my tire issue when I asked about the wheel losing air Dustin said he talked to the tech and it was low when he first pulled it up he aired it up and it didn’t loose any air while it was on the lift so he didn’t go any further . I’m not waiting 7 more days for these guys to now fix a tire again when they had the quad for over a week and couldn’t follow a simple task Little did they know I was planning on picking up another 2020 90kids atv possibly two for my children that day. But the experience that I had with this situation has forced me to look into another dealer. Very disappointed in the quality of service provided. Don’t want to blame the establishment but they do need to look into who is working for them. Who calls a customer and says you have a bent rim without verifying it’s bent smh you may have fools every day but iI ain’t no fool shame on your service dept for tuning any further business with me More

Very helpful! Great help in service from Kelly and Greg! We were out of town with an unusual issue with our glove compartment (wouldn't close). The Service Depar Great help in service from Kelly and Greg! We were out of town with an unusual issue with our glove compartment (wouldn't close). The Service Department was friendly and got our issue fixed in less than five minutes! More

Poor management regarding service and veracity issues. The 08 Honda Odyssey was towed to dealer for repairs because it would not run. Diagnosis was engine damages from slipped timing belt. Estimate cost The 08 Honda Odyssey was towed to dealer for repairs because it would not run. Diagnosis was engine damages from slipped timing belt. Estimate cost $3,500 and 6 days repair time. After three weeks I was told they repaired the engine as agreed BUT when they started it the engine became worse and was a total loss. Before they would go any further they insisted I pay a repair bill to date of $3750. I was stranded at the dealership with no way to get home (120 miles away) and so they encouraged me to buy one of their used cars and load the loan with the cost of the repair. I was incensed they had the nerve to ask me to pay for a repair that made my car worthless. Later on a had to give them a release on my car transferring owner ship and an addl $1,250. cash to close my account. (I was taking the high road to be rid of the experience.) Then this week I got a threatening letter from Enterprise rentals expecting me to pay over $500. for the car I had to use and arranged for by the dealer. All along the dealer said they would cover me since the repair time took so much longer than expected. They will not meet with me now .I have less than good feelings about Jim in service dept and Tyler who would not honor his agreement. More