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Rick Weaver Buick GMC Truck - Service Center

Erie, PA

4.3
32 Reviews

32 Reviews of Rick Weaver Buick GMC Truck - Service Center

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May 15, 2025

I trust Rick Weaver service department. I trust the service manager and the mechanic that does my cars. A+ More

by Micki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Carter and Daulton
May 16, 2025 -

Rick Weaver Buick GMC Truck responded

Thanks for the fantastic feedback, Micki! We're thrilled to hear you trust our service team. Providing top-notch care for your vehicle is our priority. We appreciate your support and look forward to serving you again!

May 02, 2025

Had 10 o'clock appointment only inspection and oil change on 10 month old vehicle dropped off at 9. Never pulled it in till after 3. Called me at 5 to pick up only open till 5:30. Kinda rediculaus More

by Edszewczyk
Service Time
Recommend Dealer
No
Employees Worked With
All were fine
May 13, 2025 -

Rick Weaver Buick GMC Truck responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about the long wait time you experienced during your recent visit. That’s not the level of service we aim to provide, especially for a scheduled appointment and routine maintenance. Please know that we understand how frustrating it must have been to wait all day for an oil change and inspection—especially after dropping your vehicle off early. We’d appreciate the opportunity to make this right and we'll be in contact soon, so we can discuss how we can better serve you in the future. Thank you again for your feedback—it helps us improve.

February 06, 2025

They are always friendly and helpful, have taken multiple vehicles there and have had no issues. More

by gary.ross1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claire, Blake and Jeff
Feb 07, 2025 -

Rick Weaver Buick GMC Truck responded

Thanks for the fantastic feedback, Gary! We're thrilled to hear about your positive experiences with us. Our team is dedicated to providing friendly and helpful service, and it’s great to know we’ve met your expectations across multiple visits. We look forward to serving you again!

January 29, 2025

Have bought from this dealership for 30 years. Stopped in to make an appointment for a check engine light and an oil leak. Told it would be three weeks before the appointment date. Took truck in n More

by bebefd
Recommend Dealer
No
Employees Worked With
Beth Weaver
Feb 01, 2025 -

Rick Weaver Buick GMC Truck responded

Hi, Thank you for your loyalty over the past 30 years—we truly appreciate your continued trust in our dealership, but we’re very sorry to hear about your recent experience and understand how frustrating it must have been to wait for an appointment, only to face further delays. As demand for service has increased, we’ve been working hard to accommodate all our customers as efficiently as possible while maintaining the quality of care you expect. That said, we sincerely regret any inconvenience this caused you. We’d love the opportunity to make this right. We'll be in contact with you soon, so we can work on a solution that meets your needs. Thank you for your business, and we hope to restore your confidence in our service team.

January 17, 2025

I had an appointment for 8:30, took 2 hours for oil change and inspection. More

by Buddy
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 21, 2025 -

Rick Weaver Buick GMC Truck responded

Thanks for the feedback, Buddy! We appreciate your patience during your appointment. We're glad you had a positive experience overall. We'll work on improving our timing to make your next visit even smoother. Looking forward to seeing you again!

January 15, 2025

The Service Department is fantastic…. .always providing world class service. Doc and Blake were awesome!!! More

by Bic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DePaul, Beth Weaver
Jan 16, 2025 -

Rick Weaver Buick GMC Truck responded

Thanks for the awesome feedback, Bic! We're thrilled to hear that you had a fantastic experience with our Service Department. The team will truly appreciate the kind words, and we’re committed to maintaining that world-class service for all our customers!

December 17, 2024

Absolutely a terrific first experience with this dealership. I honestly can't wait for the next one More

by Jeb555.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Carter
Dec 18, 2024 -

Rick Weaver Buick GMC Truck responded

Thanks, Jeb! We’re thrilled to hear you had a fantastic first experience with us. We can’t wait to welcome you back for your next visit! Your enthusiasm means a lot to our team.

December 11, 2024

Vehicle went in for transmission issue, came back worse, told it was turbo charger, they replace it and under 24 hours later engine light came on, went back to them, told it was oil in inter cooler, charged More

by slinky814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 06, 2025 -

Rick Weaver Buick GMC Truck responded

Hi there, We regret to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. At Rick Weaver, we strive to provide the highest level of service, and it’s clear that we fell short in meeting your expectations. In order to address this situation promptly, we would like to review your vehicle's service history in detail and ensure that all necessary actions are taken to resolve your concerns. We'll be in touch soon to discuss this further and work toward a resolution. Thank you for bringing this to our attention.

December 01, 2024

They quickly diagnosed the problem and were even able to get us in sooner than expected. They have a great team, who is so knowledgeable and have always been extremely helpful. More

by michelledalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Weaver
Dec 02, 2024 -

Rick Weaver Buick GMC Truck responded

Thank you for your fantastic feedback! We're happy that our team's expertise and efficiency made a difference for you. Your satisfaction is our priority, and we’re here to help whenever you need us.

October 14, 2024

Always friendly, knowledgeable, and timely. Had a problem with my truck engine code during the week of my daughters wedding and the assured me i could use the truck until after the wedding. More

by DanIvory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Carter, James Landers, and Blake. , Beth Weaver
Oct 16, 2024 -

Rick Weaver Buick GMC Truck responded

Thanks for sharing your experience, Dan! We're thrilled to hear you had such a positive interaction with our team. Congratulations on your daughter's wedding, and we're glad we could help get your truck ready in time. Your satisfaction means a lot to us!

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