Riley Volvo Cars Stamford - Service Center

Excellant service - as usual, especially Paul. Website logic needs a tweak based on waiting time. Website logic needs a tweak based on waiting time. More

Stay away from Riley Volvo! I regret purchasing a new Volvo XC60 from this dealership. The service department put the incorrect oil in my engine. It's a good thing I check my oi I regret purchasing a new Volvo XC60 from this dealership. The service department put the incorrect oil in my engine. It's a good thing I check my oil after each service...that's how I noticed the difference in the oil viscosity. The oil was almost clear and like water. The service manager attempted to deny the fact that the service tech messed up (or Riley decided to use cheaper oil against the Volvo operating standards/service manual), but then he admitted I was correct. The service department is dishonest and unresponsive. I have life safety issues outstanding as well, but Riley Volvo doesn't care...no response. My tire situation can cause a severe accident. I know Riley Volvo doesn't care about me (their customer), but obviously public safety doesn't matter either. While I purchased a Volvo for safety, I have put myself at risk due to Riley Volvo. I contacted the owner/General Manager (J. Riley) four times and I have yet to hear back. More

This is my second time posting a review, because Volvo had it removed. Our car was picked up from our driveway by Volvo for routine servicing and returned to us with a 2 foot crack in the windshield. This had it removed. Our car was picked up from our driveway by Volvo for routine servicing and returned to us with a 2 foot crack in the windshield. This crack was not there prior. Volvo's protocol is to take photos of your car (as is all dealerships/car rental companies) BEFORE they drive your car to document any damage. This was not done, they said their app wasn't working but the valet had an iPhone so could have used his camera. They took a photo later at the dealership after driving our car, claiming it was likely a tiny chip that spread once on the lift. They called after service and said they could repair the crack for $1600. This crack happened on their watch, if they did not document any chip or crack before they drove our car, then it happened on their watch. They did not follow their own protocol and refuse to take any responsibility. The service department and dealership owner have been rude, unprofessional, and unresponsive. We have never been so disappointed with service anywhere, it is completely unacceptable to have your car returned from routine service with a 2 foot crack in your windshield. We own 3 Volvos, and will never return there. More

This service center had us in at exactly the appointed time and out on time. time and out on time. More

Since I bought my Volvo S60 over ten years from Riley Motors, they have been maintaining/repairing the car. They have always been prompt and reliable and their costs have been moderate. I especially valu Motors, they have been maintaining/repairing the car. They have always been prompt and reliable and their costs have been moderate. I especially value their Valet service, it saves me a lot of time and inconvenience. Based on my long term experience I highly recommend this dealership.. More

The customer care is always excellent at Riley Volvo. They provide pick-up and drop-off of the car owner, which is very helpful and appreciated. They provide pick-up and drop-off of the car owner, which is very helpful and appreciated. More

Parts department and service staff are very helpful, friendly and responsive. Paul was very helpful when my 100k service turned into a very, very large bill. He offered careful, impartial advice and w friendly and responsive. Paul was very helpful when my 100k service turned into a very, very large bill. He offered careful, impartial advice and was patient and helpful throughout multiple phone calls during the day. Service turnaround time was excellent as well. More

Have REPEATEDLY had bad service experiences with Riley Volvo. The service advisors are all helpful and friendly, but their technicians are sub-par, and their scheduling system is useless. I've had multipl Volvo. The service advisors are all helpful and friendly, but their technicians are sub-par, and their scheduling system is useless. I've had multiple instances where techs left screws off parts of the car, said they fixed issues that CLEARLY are still not functioning when vehicle is picked up, etc. The scheduling system is useless, because on MULTIPLE occasions, this situation has occurred; You book an appointment, show up at 8am to drop car off, and are told vehicle should be ready by end of day. Then you receive notification at 3pm(near time car should be ready), that vehicle hasn't even been brought up in to shop to be looked at and "they'd like to keep it overnight", only to take ANOTHER full day before they get it back to you. (as if people don't need their car for work, etc) More