Riverside Kia

I recently purchased a 2025 Kia Sorento from Kia Riverside, and I must say that I am extremely disappointed, frustrated, and upset with the entire experience. Not only was the customer service very Riverside, and I must say that I am extremely disappointed, frustrated, and upset with the entire experience. Not only was the customer service very poor, but the behavior of the General Manager was shockingly rude, disrespectful, and unprofessional. The General Manager, a man of medium height, approximately 50 to 55 years old, with salt-and-pepper facial hair, treated us with unacceptable rudeness and hostility. He showed no respect or professionalism and spoke to us in a harsh and impolite manner, making us feel deeply insulted and humiliated. As customers who came with full trust in the Kia brand, we were met with dishonesty, misleading promises, and inaccurate information. The entire sales process was non-transparent and manipulative, completely destroying our confidence in this dealership. To make matters even worse, when we received our vehicle, it was extremely dirty and had clearly not been washed or prepared for delivery. Some interior features, including the wireless charger and interior lighting, were not functioning properly — a clear sign of negligence and poor quality control by the dealership. Finally, during the down payment process, the same manager behaved so unprofessionally and rudely that we deeply regretted coming to this location to purchase a car. Such behavior toward paying customers is absolutely unacceptable and a disgrace to the Kia brand. I sincerely hope Kia Corporate takes this complaint seriously, as no customer should ever have to experience such disrespect, dishonesty, and negligence at any Kia dealership. More

Smooth and hassle-free purchase. Ivan was both knowledgable about the vehicle and transparent with the deal numbers. Ivan was both knowledgable about the vehicle and transparent with the deal numbers. More

Overall the car buying experience was OK. The wait for my new car was too long and the dealership appeared understaffed. But a staff person kept in touch with me by calling and making excuses The wait for my new car was too long and the dealership appeared understaffed. But a staff person kept in touch with me by calling and making excuses. Compared to other dealerships in the area, your customer appreciation needs to improve. I walked out to drive away in my new car and no one seemed to care. Therefore, I'm giving the mediocre rating. What? No bow on the new car? Come on! More

My husband and I were needing a new vehicle due to unfortunately needing to get a new one after an accident. We were looking for something within our budget and called many different dealerships, we e unfortunately needing to get a new one after an accident. We were looking for something within our budget and called many different dealerships, we even went to one in Fontana where they refused to honor the online listed price, so we had to go searching once more. We found what we were looking for at Riverside Kia, and it was SO EASY working with them. They had no issues honoring what they had listed online and we were able to purchase our vehicle that day. Riverside was 50 minutes away from us, but it was worth the drive even in traffic to be able to work with someone who provided us with great customer service. More

Everyone was very hateful in helping me find the car i wanted also is helping budget it into my price range. Everyone was very nice and had great attitudes and energy. wanted also is helping budget it into my price range. Everyone was very nice and had great attitudes and energy. More

Thanks to Matt and Angel, My mother and I were able to get my first car! They are extremely friendly and will do everything in their power to help you get the car you want. get my first car! They are extremely friendly and will do everything in their power to help you get the car you want. More

Customer Service from Jocelyn Segura and Angel(floor manager) Made first time buyer experience for our granddaughter very positive manager) Made first time buyer experience for our granddaughter very positive More

Joyce was an outstanding and personable salesperson. She took the time to understand my needs and communicated with clarity and care throughout the process. She took the time to understand my needs and communicated with clarity and care throughout the process. More

They kept their word on everything from price to service, etc. Very straightforward and easy to work with. etc. Very straightforward and easy to work with. More

A pleasure to work with Linda and Jocelyn. We were able to come to a fair price over the phone and walk in and close the deal that same day. I was satisfied with my purchase, they were able to We were able to come to a fair price over the phone and walk in and close the deal that same day. I was satisfied with my purchase, they were able to get me the car in the color I really wanted. Very professional and friendly. I would be happy to refer friends and family here as I had a good purchasing experience. More