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Riverside Nissan of Rome

Rome, GA

Overview
Reviews
4.6
419 Reviews
Call Dealership (706) 291-1981

1500 Veterans Memorial Hwy NE

Rome, GA

30161

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Showing 419 reviews

October 30, 2023

I’m never disappointed when I get service here! Just wish it were a little bit cheaper! More

by VLG325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
Report | Print
Oct 31, 2023 -

Riverside Nissan of Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 29, 2023

Tires were not properly put on correctly. Yellow dots were not aligned up with air valve. This needs to be fixed More

by MICHELLEDILLARD45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie Blake
Report | Print
Oct 31, 2023 -

Riverside Nissan of Rome responded

MICHELLEDILLARD45, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

October 29, 2023

Courtesy transport was helpful to take me somewhere while my car was being serviced and they done a great job servicing my car! More

by KRIS10LPHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall, Dalton Lloyd, Dondra Edwards, Lauren King
Report | Print
Oct 31, 2023 -

Riverside Nissan of Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 28, 2023

Matt is very friendly, professional, and courteous! He is a very knowledgeable service agent! Thanks! More

by DEXTERKINNEBREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
Report | Print
Oct 31, 2023 -

Riverside Nissan of Rome responded

DEXTERKINNEBREW, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

October 27, 2023

Great people, quick and reliable service, as well as comfortable and accommodating environment to wait in. More

by ARRIELLETURNER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall, Dalton Lloyd, Ronnie Blake, Dondra Edwards, Frances Hornbuckle, Lauren King, Kristopher Nowakowski
Report | Print
Oct 31, 2023 -

Riverside Nissan of Rome responded

ARRIELLETURNER18, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

October 26, 2023

Recall items were fixed quickly and software was updated that alleviated current problem. Was surprised I wasn’t pressured into things not needed More

by AMB53108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure of specific names
Report | Print
Oct 31, 2023 -

Riverside Nissan of Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 24, 2023

I am always very pleased with the service here! ! They always explain everything ahead of time! More

by ROBINCHANDLER_CHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall, Ronnie Blake
Report | Print
Oct 25, 2023 -

Riverside Nissan of Rome responded

ROBINCHANDLER_CHA, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 24, 2023

Bought any Rogue from them and have had services done. Very pleased with this dealership. More

by MOMMERDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Oct 25, 2023 -

Riverside Nissan of Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

October 24, 2023

Prices are too high for parts and labor but the service team is very helpful and professional. More

by DEESE6367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall, Ronnie Blake
Report | Print
Oct 25, 2023 -

Riverside Nissan of Rome responded

DEESE6367, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 23, 2023

The service team is always helpful. They work diligently to provide quality service in a reasonable time. More

by HELIE0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several others were present and were helpful. I don't have names., Jaime Chachua
Report | Print
Oct 24, 2023 -

Riverside Nissan of Rome responded

HELIE0611, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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