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Riverside Nissan of Rome

Rome, GA

4.6
419 Reviews

1500 Veterans Memorial Hwy NE

Rome, GA

30161

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Showing 419 reviews

August 16, 2024

The service people were efficient and professional. They kept me updated throughout and just did an overall good job. More

by PATNOAH48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Buck
Aug 17, 2024 -

Riverside Nissan of Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 15, 2024

Great service, fair price, very timely on the work . The waiting area is clean and comfortable. Sales people ask if they can help you and answer any questions about the new vehicles. More

by DAVIDMG43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service folks I have worked with!, Jaime Chachua
Aug 17, 2024 -

Riverside Nissan of Rome responded

DAVID, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

August 15, 2024

Great fast approval deal payment structure was fine professional staff I had a issue with my screen it’s was scheduled asap to repair More

by 1LABELLABBAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Davis, Anthony Young, Miles Tuck
Aug 17, 2024 -

Riverside Nissan of Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

August 14, 2024

People where great and friendly. Wish could make process more streamline and little faster. Did seem like had to do alot of waiting. More

by TERRYBOGGS501
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tillman Nowlin III, Miles Tuck
Aug 15, 2024 -

Riverside Nissan of Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome

August 14, 2024

Service center was on point. Right in and right out. Everything was explained and easy to understand. More

by MCNULTYD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Aug 15, 2024 -

Riverside Nissan of Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

August 14, 2024

Pricing is just beyond comprehension. I understand everyone's prices and wages have gone up, but charging $400 for a key is nothing short of amazing. And then on top of a tremendously h More

by ROBBYHERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Chachua
Aug 15, 2024 -

Riverside Nissan of Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

August 14, 2024

This service for our Nissan was one of the easiest we have experienced! There was no one in line ahead of us and the information needed was quickly complete and after just minutes the oil/filter change More

by WAMRKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Aug 15, 2024 -

Riverside Nissan of Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 13, 2024

Because, what started out at one price when talking with me about what needed to be done.. Nowhere was I told there was gonna be almost another $100 (labor) on top of the 80ish dollars for the service.. Don More

by LLMOORE1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pass
Aug 14, 2024 -

Riverside Nissan of Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome

August 12, 2024

Everyone was really great and friendly and made buying experience easy,I would highly recommend using. More

by KAYE.DUNCAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb fill, Kaleb Buck
Aug 13, 2024 -

Riverside Nissan of Rome responded

KAYE, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

August 12, 2024

I feel I was totally ripped off! Not only have you lost a customer for service, but a new car sell as well! I am giving you a really bad review. More

by REESESFASHIONGAL
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Aug 12, 2024 -

Riverside Nissan of Rome responded

We are very sorry you had a bad experience last time you were here, I would like to hear about it and see if we can work towards resolving any issue you may have had and address anything we may have missed. My name is JT Laughridge and I am the General Sales Manager, I can be reached at 706-291-1981 or email at jtlaughridge@shottenkirk.com; I look forward to hearing from you and I apologize for the frustration.

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