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Roanoke Motor Company - Service Center
Roanoke, IL
16 Reviews
16 Reviews of Roanoke Motor Company - Service Center
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June 09, 2025
Wife had to get a radiator replaced in her Jeep Grand Cherokee. I typically only have good things to say about this place, but this I feel was ridiculous. The price for replacing the radiator was ridic Cherokee. I typically only have good things to say about this place, but this I feel was ridiculous. The price for replacing the radiator was ridiculous and will be taking to other shops if this is what they think good business practice is. I feel that it was $300 to $500 overpriced. Also the Jeep they gave her to drive was filthy on the outside. Not good customer service. I hope this was a fluke. More
by Bfslking
Employees Worked With
Bill
August 14, 2021
Recently we took our Jeep into the dealership for axel shaft seal to be replaced. That work was completed but upon leaving we noticed significant pull to the left. We took it back and they explained it wa shaft seal to be replaced. That work was completed but upon leaving we noticed significant pull to the left. We took it back and they explained it was a sticking caliper. We declined to have them fix it and took it elsewhere. Found that the on the passenger front only 1 lug was tight. Other 4 where hand tight. Our 16 year old daughter drives this vehicle. Thankfully tire didn’t come off and cause an accident. This is unacceptable and we won’t be back…. More
by Greg E
Employees Worked With
Ryan Kapraun
April 03, 2021
Bought our last 4 vehicles here at Roanoke. And we couldn’t be more Happy with the Whole team here! The friendlyness of everyone is very commendable couldn’t be more Happy with the Whole team here! The friendlyness of everyone is very commendable More
by Chappy
Employees Worked With
Ryan,Bob,Matt
December 02, 2020
Jeep and Ram owners for 32 Years. Roanoke Motors has been my place to by for the last 20. Bought from 3 others previously. No one gives better service or treats you better in Illinois from Springfield been my place to by for the last 20. Bought from 3 others previously. No one gives better service or treats you better in Illinois from Springfield to Quad Cites to Bloomington. They have become friends not just another car dealer. They care about YOU. More
by sneakycu2
Employees Worked With
Everyone here!!
January 09, 2020
17 dodge ram 5500 service took us in right away--diagnosed problem, ordered parts--looking forward to returning for repair service department , as always was great service took us in right away--diagnosed problem, ordered parts--looking forward to returning for repair service department , as always was great thank you so much More
by brown72
Employees Worked With
rick
November 20, 2019
Service Extremely friendly and professional. Completed service in a timely fashion Kept me informed of status and condition of vehicle Whole experience at Extremely friendly and professional. Completed service in a timely fashion Kept me informed of status and condition of vehicle Whole experience at Roanoke Motor Company has always been great More
by ecounsil3
Employees Worked With
Service Staff
October 24, 2019
Customer Service was Great Great customer service with a friendly environment. My service visit was fast. Rick in service was very knowledgeable on services provided by Roanoke Great customer service with a friendly environment. My service visit was fast. Rick in service was very knowledgeable on services provided by Roanoke motor company. More
by MW
Employees Worked With
Rick
October 19, 2019
Sales and service. I have always been happy with all owners and the service department. I have bought four cars there. All the staff is very personable and knowledgeab I have always been happy with all owners and the service department. I have bought four cars there. All the staff is very personable and knowledgeable. More
by Steve Slaight
Employees Worked With
Service personnel
October 12, 2019
It easy to schedule the appointment. The entitle service staff are always very professional and knowledgeable. My issues are always solved in one visit unless parts need to be orderrf. staff are always very professional and knowledgeable. My issues are always solved in one visit unless parts need to be orderrf. More
by Jh
Employees Worked With
Brett
October 12, 2019
Honest & Trustworthy I love the service department at Roanoke Motors. The mechanics are very qualified and I have never thought that this dealership was asking to install I love the service department at Roanoke Motors. The mechanics are very qualified and I have never thought that this dealership was asking to install parts that weren't needed like other area dealers. More
by jim21253
Employees Worked With
Matt
