Robbins Chevrolet - Service Center

Brought in my 2015 Cadillac SRX, the lift gate would no longer open. After much research on several GM sites, it appeared to be a very common problem on 2010 - 2015 models. A design flaw. The lift gate con longer open. After much research on several GM sites, it appeared to be a very common problem on 2010 - 2015 models. A design flaw. The lift gate control module is snapped into a place that is prone to getting wet. Thus causing its failure. Purchased a new lift gate control module and installed it, only to learn that it also now had to be programmed. Of course this can only be done by a GM service technician or someone with a specific GM programming tool. Robbins Chevrolet said they could do it for a programming charge of $165. Took it in for the programming at 7:45 am, said it could take two to three hours. At 5:30 pm the service advisor said he still hadn’t heard from technician. The next morning they called and said the programming didn’t work, it was an after market part not a genuine GM part, that was their best guess as to why the programming wouldn’t work. So for $165 I could pick the car up or for $150 more they could do a diagnostic and determine the issue. At 2:00 pm they called and said their diagnostic had determined I needed a new lift gate control module. The same part I had researched, purchased, installed and brought in for programming. So I was able to pay Robbins Chevrolet $315 for my vehicle and pick it up as I had brought it in. They could install a new lift gate control module and it would be close to $750 - $1,000 for the repair. I guess that’s where the phrase “money for nothing” comes from. More

Brought my 2007 Chevy Tahoe in for airbag recall. Outstanding Service Rep Mathew Fresquez was courteous, thorough and helpful. Informed me about process, made me feel welcome, comfortable and confide Outstanding Service Rep Mathew Fresquez was courteous, thorough and helpful. Informed me about process, made me feel welcome, comfortable and confident about Robbins Service Dept.. Courtesy car brought me home while service was completed. Facility was very clean and professional. Highest rating for Mr. Fresquez and the entire Robbins Service Department. More

I have been dealing with Robbins Chevy for many years and my service agent, Alex Ferrio. After many years of excellent service when my wife’s 2011 Suburbans’ electrical system went out yesterday I called Al my service agent, Alex Ferrio. After many years of excellent service when my wife’s 2011 Suburbans’ electrical system went out yesterday I called Alex and he arranged towing for the vehicle to Robbins, had the problem diagnosed and had the alternator and battery replaced in one day! In this day and age of a lot of bad service it is refreshing to find Robbins values it’s customers happiness! Always a great experience! More

I brought my 2500HD in to be serviced for a transmission leak. Alex Fierro took care of me. He got my truck in quickly, and advised me they would check it out and keep me posted. They performed a full diagn leak. Alex Fierro took care of me. He got my truck in quickly, and advised me they would check it out and keep me posted. They performed a full diagnostic, and it turned out to be a transmission cooler line leak. Alex is the best. More

Mr. Alex Fierro is very professional. My experience with him is always great. He always take the time to get me the best service, and best decisions for my vehicle. He will always be my go to guy,, Thanks A him is always great. He always take the time to get me the best service, and best decisions for my vehicle. He will always be my go to guy,, Thanks Alex.. More

Thank you Mr. Alex Fierro! In my 30 years of owning different model Chevy's, Mr. Fierro and the Robbins’ Chevrolet Service team is the most professional service te Alex Fierro! In my 30 years of owning different model Chevy's, Mr. Fierro and the Robbins’ Chevrolet Service team is the most professional service team that’s provided maintenance to my vehicles. Even the shuttle service gentlemen consistently checked on my well-being. They all made me feel like I was top priority and provided me with great service. I'm sure many customers think that your job is easy Alex and they probably also assume the responsibilities can be handled by anyone. But, I know better . . . and I am speaking from personal experience. This is why I decided to take the time and write this review. I want other’s, to see the strong impression that you and your team has left with me. But I want to emphasize that “Mr. Fierro and the Robbins Service Team of Professional Women and Men are by far the BEST ever!” No customer likes it when their service is poor, or the store’s representative is condescending, rude, or difficult. But . . . Mr. Fierro you have cultivated a welcoming atmosphere of respect by acting with complete professionalism, fixing and maintaining the respect, understanding, and being kind and available! Once again, Thank you for keeping me your top priority. And thank you for the difficult and often heartbreaking work that you do each and every day! You and other professionals like you are sincerely appreciated. More

I was well treated and work was done expeditiously. The employees were courteous and helpful . employees were courteous and helpful . More

Service was freindly and professional with no problems with time and repair and ins[ection was completed timely with time and repair and ins[ection was completed timely More

Amazing service. The gentleman made effort to make sure I was satisfied with my vehicle. Took the extra time when he didn't have to. was satisfied with my vehicle. Took the extra time when he didn't have to. More

Jimmy,Thank you for all your assistance with my vehicle. Jimmy, Thank you for all your assistance with my vehicle. Love working with you always. Jimmy, Thank you for all your assistance with my vehicle. Love working with you always. More