Robert's Chrysler Dodge - Service Center

There service department sucks. If there's no check engine light or there no code to them there's nothing wrong... they won't fix anything covered under warranty. As they'll just sa If there's no check engine light or there no code to them there's nothing wrong... they won't fix anything covered under warranty. As they'll just say nothing is wrong. They will just clear your code and check engine light. The girl answering the phone should not be working customer service. Swearing at customers over the phone. She's very rude and disrespectful.. ibwill never recommend this place for service. And I will never bring my car back to them.. they said nothing wrong with my car. After having it be there for over 5 days.. brought it somewhere else and they called me withing 45 min telling me what's wrong and how to fix. They fixed it by end of day. So don't know who Robert's got working in their service depth. But their stupid. And don't know what they doing. Only work off codes and check engine light.. screw this place .that's why your business sucks More

They never should have changed the staff in the service department. Complained that there is something wrong with exhaust/emissions last 3 or 4 times I was there. Engine light comes on for the second time department. Complained that there is something wrong with exhaust/emissions last 3 or 4 times I was there. Engine light comes on for the second time in as many months. An emission problem they said. I also needed my emissions test done at the same time. They did the test BEFORE checking why the engine light was on and my car failed the test. There were other problems that I'm sure were there on my previous visits that all of a sudden they found. I took my car to another mechanic and he found more issues than Robert's had told me. This mechanic told me also that I yes indeed do have an exhaust issue even though Robert's service manager told me he checked himself and there was absolutely nothing wrong with it. Evidently unless your check engine light comes on and a code comes up on the diagnostic to tell them what to do they can't do a thorough inspection on their own. Take it to a self owned mechanic and he thoroughly checks the car and finds the issues by actually looking for them. The price of fixing all of the actual issues is so high that I will be looking for a new vehicle when I least need to be. I have been a faithful customer for over 12 years but with such disrespect for me and my vehicle I will be looking elsewhere for my new vehicle. Loyalty obviously means nothing here. More

Service They took my $20 emissions testing fee but did not honor there half of the deal. My car did not pass emissions, I got it fixed, they sent me to fires They took my $20 emissions testing fee but did not honor there half of the deal. My car did not pass emissions, I got it fixed, they sent me to firestone down the street, and they made me pay again. More

Recall Christopher was absolutely amazing! Great customer skills, very warming and inviting. Makes you feel at ease that everything is going to be okay with Christopher was absolutely amazing! Great customer skills, very warming and inviting. Makes you feel at ease that everything is going to be okay with your vehicle. I explained my situation and he stated "Don;t worry we will fix the problem" and they sure did! Thank you the infamous Chris from the infamous Ms. Cruz! Great job Chrysler. More

Excellent Service I've had two of my cars serviced here - a 2015 Charger R/T and a 2016 Charger Hellcat. The service manager Steve is very friendly and outgoing, and t I've had two of my cars serviced here - a 2015 Charger R/T and a 2016 Charger Hellcat. The service manager Steve is very friendly and outgoing, and the service staff were upbeat and professional. The work was done on time as promised and a loaner car was provided, which was very important to me as I drive 30 miles past two other dodge dealerships to get my work done at Roberts. More

Helpful My alternator died and it was towed to Robert’s. They called to get me a rental and fixed my car one day. They took care of 2 recalls also. Courteous My alternator died and it was towed to Robert’s. They called to get me a rental and fixed my car one day. They took care of 2 recalls also. Courteous and very professional. More

Great Experience I brought both my 2015 Dodge Charger R/T and my 2016 Dodge Charger Hellcat to Roberts Chrysler Dodge for service and was very happy with the entire ex I brought both my 2015 Dodge Charger R/T and my 2016 Dodge Charger Hellcat to Roberts Chrysler Dodge for service and was very happy with the entire experience. The Service Manager (Steve) was very friendly. the staff were helpful and courteous, and the work was done on time as promised. They also had a loaner for me to use, which is a must-have in my case as I have to drive about 25 miles to get to this dealership (passing two other dodge dealerships on the way). More

Great service department Great staff. Makes you feel welcome. Always friendly and prompt. Recommend 100% Roberts dodge is a small family owned business that makes your experi Great staff. Makes you feel welcome. Always friendly and prompt. Recommend 100% Roberts dodge is a small family owned business that makes your experience second to none More

Great FIAT Service For me, earlier this year (2018) I was having issues with my FIAT 500 L Trekking. I had been using another FIAT dealer for my service and they told m For me, earlier this year (2018) I was having issues with my FIAT 500 L Trekking. I had been using another FIAT dealer for my service and they told me nothing wrong could be found. Alicia lstened and they took amother look and found my Turbo was failing. It was under warranty and was replaced, thenks for listening..... More

Stranded. We traveled from Texas to Connecticut on vacation and could not start our van after arriving. We called one dealer who said it would be two days befor We traveled from Texas to Connecticut on vacation and could not start our van after arriving. We called one dealer who said it would be two days before they could even look at our van. I call Robert's and they sent a tow truck right out. They had our van repaired and back to us in two days. This dealership could not have been more helpfull !! Just wish they were in Texas !! BEST SERVICE EVER More