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Clements Chevrolet Cadillac - Service Center
Rochester , MN
14 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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14 Reviews of Clements Chevrolet Cadillac - Service Center
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February 19, 2025
I stopped in, upset, to discuss a warranty issue for which they'd recently seen my car and found nothing wrong with it. Upon talking to Marcus, in the service dept, found out that the information that w which they'd recently seen my car and found nothing wrong with it. Upon talking to Marcus, in the service dept, found out that the information that was relayed to them from the dealership I bought the vehicle from was completely wrong. This caused the mechanic to waste time trying to find a nonexistent problem! Marcus then spoke with the mechanic, whom he convinced to ride with me to listen to the noise because although he looked at it 3 times, I was saying it was something different. We didn't even make it out of the parking lot and he heard and knew what was likely wrong! Apparently, there had been previous work on the vehicle, (which wasn't disclosed to me before buying) and they didn't get a bolt tightened down causing the klunking noise. The issue was resolved the following day. Great customer service from Marcus! He is the reason I will go back there to have all of my vehicles serviced. Thank you for believing me and not dismissing me as a "dumb woman". (sadly, it is still a thing in this day and age) More
by XMINMN
Employees Worked With
Marcus Hoaglund
September 07, 2024
Fast friendly service that was priced competitively. Found it convenient and easy to schedule On Line Service. Met with Friendly and informative customer service advisor all the way through. Found it convenient and easy to schedule On Line Service. Met with Friendly and informative customer service advisor all the way through. More
by kbperlich
Employees Worked With
Angelo Retome
January 19, 2024
Tried to over charge me by around $1100, for a simple fix. Took it to another mechanic and they charged me $200. Also wanted to charge me another $450 for a diagnostic when I told them exactly where the fix. Took it to another mechanic and they charged me $200. Also wanted to charge me another $450 for a diagnostic when I told them exactly where the issue was. Customer service was horrible, took over four transfers to get a hold of my service advisor. She never returned my calls and every time I would get transferred again and again. More
by cjcastro
Employees Worked With
Amanda Galuska
September 28, 2017
Awesome service department I want to say a big thank you to Fernado is the service department. My brand new 2018 forrester got the rear window broken out. Fernado was able to fi I want to say a big thank you to Fernado is the service department. My brand new 2018 forrester got the rear window broken out. Fernado was able to find me a rear window and some how getting it here in only 2 days. Incredible job. Then Chad at chevy got the paint fixed after the glass scratched the paint. The car was spotless when i got it back. That is the reason we have bought two new subarus this year from Clements. And we plan to buy another in the near future. And a shout out to Cameron as an awesome salesman. I love how we are treated by the whole dealership. That's why we will keep buying from Clements. A+ More
by Tazscott
Employees Worked With
Cameron Pederson, Fernando Rosas, Chad Boone
July 11, 2017
Great Teacher demonstrates Forester's Navigation Let's start by saying, I didn't actually BUY my Subaru from this dealership--I felt plenty sheepish going in to ask how to use my navigation system (a Let's start by saying, I didn't actually BUY my Subaru from this dealership--I felt plenty sheepish going in to ask how to use my navigation system (and a few--ok, a lot--of other things, too). Despite spending hours with the Owner's Manual and YouTube demos, I had to find people--Real People!-- to walk me through how to use my car! WELL--They just don't come more real, kind or willing to help than Robert Anthis at Clements Subaru. Did I mention I think this gentleman KNOWS his product?! I learned so much thanks to Mr. Anthis' patience, logical explanations and expertise. At the end of our instructional session---I felt GREAT about owning a Subaru Forester again!!!! I can't help but wonder, how would Clements Subaru have treated me if I had bought my vehicle from them?? :) PS: Also, had a complimentary review/safety/fluids check of my Subaru (you caught that COMPLIMENTARY?) while at Clements. Fernando Rosas took care of this....got us through in no time when my scheduled changed and I kinda ran out of time! Also, had help from B.J. in Parts--very kind and efficient. A simply terrific experience. Thank you, Clements! See you again soon. More
by ANN WEYDERT
Employees Worked With
B.J. in Parts, Robert Anthis, Fernando Rosas
September 25, 2015
Service I started going to Rochester Clements after having really poor customer service from Mankato Clements, which was really bad from Mankato Clements sinc I started going to Rochester Clements after having really poor customer service from Mankato Clements, which was really bad from Mankato Clements since my family had been going to them for a long time. After going to Rochester for about maybe 7 yrs now they have been wonderful to deal with. I always deal with Nick Vreeman, who is always there when I need something, whether to answer a text, email or setup an appointment. I know that he's there for me and makes sure my truck is running it's best. I never have to worry about anything knowing that he's my service guy. More
by elitemercedes
Employees Worked With
Nick Vreeman
July 14, 2014
Unhappy Customer Presently sitting in the nice showroom,which my bill must cover. Spent $5,000 on service a month ago & this is the second time I've been back because Presently sitting in the nice showroom,which my bill must cover. Spent $5,000 on service a month ago & this is the second time I've been back because he check engine light is on & the car is acting like a clunker. Incompetent & OVERPRICED service. More
by MRowley
Employees Worked With
Michelle Rowley
