Rock County Honda

Very disappointed with families last service visit. Our son needed to replace his dimming headlights. After purchasing the higher output bulb {for safety in deer season} he went to replace. After comple son needed to replace his dimming headlights. After purchasing the higher output bulb {for safety in deer season} he went to replace. After completing the first bulb, he due to "horrific Honda engineering" could not even reach the second bulb location without insane deconstruction. Due time constraints he stopped in to have the install completed and was charged $40 to install one bulb that he had already purchased. I personally am offended as my immediate family has purchased 6 Hondas form this dealer and in-laws add another 8. I get that I'm no JVL élite but also feel that 14 vehicles since 2004 is a pretty decent amount of business. After my last dealings with the sales team I find it challenging to even consider another Honda and now wonder if the service department, that was the only thing keeping me tied RC Honda is no longer customer focused as well. If this is the way RC Honda treats long term customers I feel strongly compelled to reconsider our relationship. More

Made an appointment for oil change and rotation, and two minor issues. Took 2 1/2 hours. Big waste of my time. Will think long and hard B4 I return. minor issues. Took 2 1/2 hours. Big waste of my time. Will think long and hard B4 I return. More

They did everything I asked and extra. Explained what they were going to do before hand. Happy with the service and the employees. Very timely. they were going to do before hand. Happy with the service and the employees. Very timely. More

Not pushy AT ALL! Hayley was very supportive and it was clear from the start that she would find me what I needed, wanted and what was best for my budget within that. I am very happy. clear from the start that she would find me what I needed, wanted and what was best for my budget within that. I am very happy. More

The Rock County Honda sales team is tops in our book! Make sure you meet the sales manager, Tim. He is an awesome human, who has surrounded himself with like-minded sales consultants. We purchased a Pilo Make sure you meet the sales manager, Tim. He is an awesome human, who has surrounded himself with like-minded sales consultants. We purchased a Pilot from Tim when he was a consultant, and more recently a Pilot from Hayley. They both made buying a car an enjoyable experience. We highly recommend Rock County Honda! We’ll be back. More

I purchased a new Honda Insight at Rock County Honda this week. Had a great experience working with Rocio Medina, Chris "Kirby" Kleman, and Tim Thompson. The team was very professional, helpful, easy to work week. Had a great experience working with Rocio Medina, Chris "Kirby" Kleman, and Tim Thompson. The team was very professional, helpful, easy to work with, and made my purchase and trade-in experience seamless. Highly recommend this dealership if you're shopping for a new Honda. More

The overall process was good and we were happy with the deal My only (small) complaint was when we signed documents the business mgr tried to sell us a service contract that became a little uncomfortable deal My only (small) complaint was when we signed documents the business mgr tried to sell us a service contract that became a little uncomfortable (for me).I'm sure he was just doing his job though. More

Jeffrey was our sales person. We had a super car buying experience. We appreciate his candor and sales expertise.. Only complaint- the hitch was not completely installed and we have to return for a 2-3 h experience. We appreciate his candor and sales expertise.. Only complaint- the hitch was not completely installed and we have to return for a 2-3 hour service appointment. More

My service man was polite and addressed my concerns in a professional manor. He didn’t walk away from me when I asked if I was the owner of a lemon Odysee. The sales man was friendly and helpful! He professional manor. He didn’t walk away from me when I asked if I was the owner of a lemon Odysee. The sales man was friendly and helpful! He brought up a 2012 so I could take a look. Thank you for a pleasant experience. More

Thank you for another great oil change- You're very thorough. Truly appreciate the wonderful service I've enjoyed through Rock County Honda on my 2017 Honda CRV. thorough. Truly appreciate the wonderful service I've enjoyed through Rock County Honda on my 2017 Honda CRV. More