Rock Hill Ford

Very workable and helpful to find vehicle I wanted in the price range I needed. Didn’t try to change me to another vehicle. price range I needed. Didn’t try to change me to another vehicle. More

I've been a loyal Ford customer for years. I've spent thousands maintaining my car-- including nearly $3K in repairs just days before this happened. On July 9, the underpan dropped while I I've spent thousands maintaining my car-- including nearly $3K in repairs just days before this happened. On July 9, the underpan dropped while I was on the interstate. I returned to Rock Hill Ford for a fix...and ended up being publicly humiliated by Asst Services & Parts Director-- Darrell Manigault. While fixing the underpan, it was determined an axel was leaking. According to Mr Manigault, it has been leaking for quite some time and was a $700 repair. Nonsense, seeing as though I just recently had my vehicle serviced which required the removal of the axels. He escalated the situation, refused to listen, dismissed me because of my car's age, and made me feel unsafe and belittled--in front of staff and customers. No loaner, no upper management available and no support. I called Ford Corporate just to be heard. After corporate's failed attempts to reach any member of the services staff, Mr. Manigault returned to say Ford would complete the axle repair at no cost to me. I ask Ford: Is this the way your management team treats all customers or just women? This deserves accountability. I want Ford to do the right thing. You can read my full experience on Yelp, Google and more. #FordCustomer #RockHillFord #CustomerServiceMatters #MakeItRight More

They were very helpful in guiding me through the process. Dan and Joey were very nice and helpful. Dan and Joey were very nice and helpful. More

Joey was great to work with. They didn’t have the car I came looking for but he walked me through some options. They didn’t have the car I came looking for but he walked me through some options. More

Had plenty of inventory. Greyson Staggs was great to work with. He explained features during test drive. Greyson Staggs was great to work with. He explained features during test drive. More