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Rock Hill Ford
Rock Hill, SC
78 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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78 Reviews of Rock Hill Ford
July 15, 2025
I've been a loyal Ford customer for years. I've spent thousands maintaining my car-- including nearly $3K in repairs just days before this happened. On July 9, the underpan dropped while I I've spent thousands maintaining my car-- including nearly $3K in repairs just days before this happened. On July 9, the underpan dropped while I was on the interstate. I returned to Rock Hill Ford for a fix...and ended up being publicly humiliated by Asst Services & Parts Director-- Darrell Manigault. While fixing the underpan, it was determined an axel was leaking. According to Mr Manigault, it has been leaking for quite some time and was a $700 repair. Nonsense, seeing as though I just recently had my vehicle serviced which required the removal of the axels. He escalated the situation, refused to listen, dismissed me because of my car's age, and made me feel unsafe and belittled--in front of staff and customers. No loaner, no upper management available and no support. I called Ford Corporate just to be heard. After corporate's failed attempts to reach any member of the services staff, Mr. Manigault returned to say Ford would complete the axle repair at no cost to me. I ask Ford: Is this the way your management team treats all customers or just women? This deserves accountability. I want Ford to do the right thing. You can read my full experience on Yelp, Google and more. #FordCustomer #RockHillFord #CustomerServiceMatters #MakeItRight More
by Persona.Ink
Employees Worked With
Darrell Manigault
July 11, 2025
This dealership was amazing they stayed super late for us. Michael in particular was really helpful and stayed until 10 PM to see the sale through is absolutely amazing customer service. highly recommend us. Michael in particular was really helpful and stayed until 10 PM to see the sale through is absolutely amazing customer service. highly recommend the process was super easy More
by Nmcardle0513
Employees Worked With
Michael - sales , Xavier Mayfield
May 30, 2025
Fair price. Good sales rep. Never like car buying so cannot say i was overwhelmed. Been about 10 years since I've been in a showroom. Still the same old song and Good sales rep. Never like car buying so cannot say i was overwhelmed. Been about 10 years since I've been in a showroom. Still the same old song and dance. I'd give them 4+. JR More
by Jim
Employees Worked With
Sales
May 24, 2025
They were very respectful and helpful and I will be back to buy more Joey was our salesman and he was awesome he knew everything about the car we wanted and we had called ahead a and ask about a certain car to buy more Joey was our salesman and he was awesome he knew everything about the car we wanted and we had called ahead a and ask about a certain car he had it ready when we got there thank y’all so much and I think we are going to enjoy it More
by Tbrown2145
Employees Worked With
Joey salesman
May 02, 2025
Ryan DeJesus was our sales professional. Professional is the perfect word to describe Ryan. His knowledge of the complicated equipment new vehicles have today and his ability to explain an Professional is the perfect word to describe Ryan. His knowledge of the complicated equipment new vehicles have today and his ability to explain and demonstrate how it all works was amazing. In addition to being professional, Ryan is also friendly, honest, polite, respectful and a pleasure to work with. Rock Hill Ford is now our go to dealer thanks to Ryan. My wife and I are both very pleased with our new Expedition and will return to Rock Hill Ford anytime we have service due, a problem or maybe even a short stop just to visit Ryan for a few minutes or to ask him a “how to” question regarding some of the amazing equipment our new vehicle has. Thank you Ryan and Rock Hill Ford. More
by ron.crone
Employees Worked With
Ryan DeJesus
