Rockland Chrysler Dodge Jeep RAM

Recently, my car, a 2022 Chrysler Pacifica just stopped as I got off of the highway. The car turned off completely, including the entertainment/navigation screen. I managed to get it back on. A few days la as I got off of the highway. The car turned off completely, including the entertainment/navigation screen. I managed to get it back on. A few days later, the car stopped while at a traffic light. It took about five minutes for the car to start again. This was in October of 2025. On October 27th , 2025, I took my car to the dealership to get checked out. (The first service advisor, Sean was great.) I asked for a rental and was told that I was unable to have one. I was told that it was an issue with the Shifter, but that a new part had been ordered and that it was resolved. I thought it was resolved until it started happening again. In November of 2025, the issue started again, I was driving my child to his bus stop and the car shut off again. It took about five minutes again for the car to come back on. When the car came on this time, the entertainment/navigation screen would not turn on. That same day, on my way to work, the car stopped again, just as I was pulling into my office’s parking lot. On November 25th, 2025, I dropped my car off yet again for service. I explained my concern. I was told I would get a call back. When I was called, I asked for a rental as this had happened again. This service advisor, a different one, told me that he was not the former advisor so he was not aware of this. I mentioned that surely there must be a system by which there are things called…records.. I was still told that I was not entitled to. A few days later, I spoke with the service manager,who indicated that it is being worked on by Chrysler and that they are awaiting a response. I was told again, that I could not get a rental. At no point was the severity of the situation with the car was taken seriously. The car could have stopped and caused so much damage and injury, possibly death. During this time, I obtained a rental out of my own pocket. I returned to the dealership to retrieve my car set and met with the service manager, Maria. She stared at me blankly and pointed at the car seat for me to retrieve it. No mention or me getting a rental, or an apology for the amount of time the car has been with them. As the customer service manager, this would have been a perfect opportunity to offer an apology or something. That of course would requite one to give a xxxx. On December 12th, 2025, my car was finally ready. That is correct, from November 25th until December 12th, my car was unavailable to me. To make things even ‘better’ I was CHARGED $20 for gas in order for them to test drive the car. First of all; How dare you? A test drive is meaningless when the issue tends to occur days after being ‘repaired’ and secondly, you are making me pay for gas? What the actual F? Maybe I would have been treated better if I went up in there acting like some fool who ends up on either News 12 or Tik Tok. That is not how I was raised. When I retrieved my car, the valet commented ‘wow it’s been here since November 25th’…and then went to get my car. The receipt has the audacity to have a sticker in it that says if you receive a customer service satisfaction survey and are unable to rate your experience a ‘10’ to call them. I then rec’d an automated message to my email again asking for a review. I responded via email to Vic, on 12/15, and he called me back. I missed the call and since then have left two messages-no response. I am out of pocket over THREE THOUSAND DOLLARS FOR A RENTAL EVEN THOUGH THERE IS A LOT FULL OF AVAILABLE CARS not including the TWENTY DOLLARS FOR GAS I WAS CHARGED. Do not go here. If you a car, or some sort of repair, go someplace else. They do not care at all! HAPPY NEW YEAR!!! I HOPE THIS REVIEW IS HELPFUL. More

Easy check in process and nice waiting area. Was disappointed they didn’t actually explain how to resolve the not ready emission monitors which caused me to fail the state inspection I had them Was disappointed they didn’t actually explain how to resolve the not ready emission monitors which caused me to fail the state inspection I had them do after a repair. This first time, the advisor said I just need to “drive around for 100 miles” and then bring it back. I followed her advice and drove around more than 100 miles, both city and highway because I didn’t know anything better, and when I went back they told me it failed again because the monitors still were not ready. The service advisor that 2nd time told me after to “just drive around more”. I was frustrated so I actually googled it and learned there are specific driving procedures to reset the monitors, which I then did over a week period and verified with an OBD reader. Took it back to the dealer a 3rd time to get the inspection finally done, I wait for close to 2 hours then they come out and tell me their emission test machine is broken so can’t do it and I need to come back- a fourth time!! Decided to get inspection done somewhere else. Although I learned important things about car OBD and inspections, I believe the dealer service advisors really were deficient by just telling me to “drive around” to solve the monitor readiness, especially because Chrysler has specific procedures and some monitors like Evap take some time to resolve. Also I learned from Google that these Jeep/chrysler vehicles have a very easy way to see if the car is ready for emission inspection- turn ignition on and watch the check engine light- if it flashes 10 times it is not inspection ready! So easy to tell, with no OBD reader needed. Why couldn’t that be explained to me? To save me 2 extra trips? Why can’t the dealer service advisors just refer me to a website with the info, or hand it out on paper? Expecting a customer to figure out how to reset the OBD emission monitors themselves is unreasonable. The broken emission test equipment the 3rd time was unfortunate and probably not their fault, but it was very frustrating to sit for 2 hours waiting, before being told it was broken. More