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Rod Hatfield Chrysler Dodge Jeep - Service Center
Winchester, KY
10 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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10 Reviews of Rod Hatfield Chrysler Dodge Jeep - Service Center
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August 21, 2025
Very quick, knowledgable, and competent service department. I started going to Rod Hatfield after the service center closer to me gave me the run around on a warranty issue. They strung me along department. I started going to Rod Hatfield after the service center closer to me gave me the run around on a warranty issue. They strung me along for 4-5 months. Rod Hatfield took care of it in 3 days. Highly Recommend! More
by n/a
Verified CustomerEmployees Worked With
Worked with the Service Department
July 17, 2025
I brought both of my Dodge Journeys in for oil changes one on 7/14 and the other on 7/15. I was using a coupon on the first one for two full synthetic oil changes for $130.00 and had a previous coupon of one on 7/14 and the other on 7/15. I was using a coupon on the first one for two full synthetic oil changes for $130.00 and had a previous coupon of file for the second Journey for the same deal. When paying for the second Journey the total was more than the first oil change the day before, and I questioned why as both had the same deal of 2 FULL SYNTHETIC oil changes. Upon reviewing the work order, the service clerk informed me that I did not get SYNTHETIC oil change it was the recommended 5W20 and additionally I have not received SYNTHETIC oil in the Journey the day before. He did not like that I questioned the charge and arrogantly informed me that he would not put synthetic oil in any of vehicle of his. I was pi**ed, and asked what the point of the coupon and whey they didn't advise me of this before taking my service order??? He asked me where I wanted the price to be and I just said same as yesterday's; when I should have said it needed to be free since neither of my automobiles received the service I requested. I had chosen to use the local dealer for service as they are closer for me than to travel to Freedom Dodge in Lexington for routine service, but I will not be back to Hatfield's. Freedom will get my business purchase and service, from now on. More
by THEMAGGARDS5
Employees Worked With
Service Department
June 22, 2025
Great service. Promptly checked my vehicle and kept me updated on their progress. They are very friendly and customer oriented. Promptly checked my vehicle and kept me updated on their progress. They are very friendly and customer oriented. More
by honojess
Employees Worked With
June 01, 2025
A 2. 5 hour process turned into almost 5 hours. A vehicle that has been brought in at least 3 times for a problem since we bought it 18 months ago, you tr 5 hour process turned into almost 5 hours. A vehicle that has been brought in at least 3 times for a problem since we bought it 18 months ago, you tried to charge us.. Not going to pay for a service that is covered under the warranty. Turned out this didn’t fix the problem. Not a problem anymore. Went to another dealership and traded it on for a new one. More
by margaret.henson
Employees Worked With
May 26, 2025
Jeff and the guys were amazing to work with. Walked me through every step of what they were doing. Even let me know my cabin air filter was bad. Again Jeff and the guys were awesome 10 out of 10 Walked me through every step of what they were doing. Even let me know my cabin air filter was bad. Again Jeff and the guys were awesome 10 out of 10. More
by jgampfer
March 25, 2022
I was disappointed with the service, due to the fact they should have told me what the problem was and not let me sit for 2 hours with no communication at all. I had my 75 year old mother in law with me at t should have told me what the problem was and not let me sit for 2 hours with no communication at all. I had my 75 year old mother in law with me at the time and it was hard on her to sit that long.. I have never had this issue before and I know thing last come up but communication is to key to good service.. More
by juliamariehall
