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Rod Hatfield Used Car Factory
Nicholasville, KY
43 Reviews
At Rod Hatfield Used Car Factory, our vision is to provide a memorable, streamlined vehicle purchase to our guests. Most of our diverse inventory is bought in bulk at wholesale price, have just one previous owner, and an accident-free history, which are then professionally serviced by our certified technicians. What does this mean for you? It means your next pre-owned vehicle from us will be one of excellent condition and mechanical quality, both at a fair price, enabling you to buy with confidence, straight from the factory, in Nicholasville Kentucky.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 43 reviews
Verified Customer
August 31, 2025
Easy to work with on getting oil change appointments. Nice and polite service advisors. New manager of the lot is a great addition to your team. Nice and polite service advisors. New manager of the lot is a great addition to your team. More
by RENEEDTHORNSBERRY
Employees Worked With
Scott in the service department.
August 23, 2025
The vehicle I chose was priced at 17,000. Ok great. So we paid 9,000 down up front! I did get the extended warranty as well. Got home and seen that they still had us finance 17,000. So what w Ok great. So we paid 9,000 down up front! I did get the extended warranty as well. Got home and seen that they still had us finance 17,000. So what was done with the 9,000 dollars!? Obviously a warranty is not 9 grand! They seen me coming as a woman, and ripped me right off! Also many features of the vehicle did not work once I tried to use them. I will never go back there. Oh and not to mention I got a theft warranty and tire and rim warranty that added 50 dollars each on my payment every month and when I checked all my papers it shows that was all paid for out of my finance amount! So another rip off I’m still paying for when it shows i already paid for it. Do not do business here. More
by Vanessa.slone1
Employees Worked With
Unknown
July 23, 2025
I am not pleased at all. The car is already having issues, and with the things I was told was in good condition. I have called many times and I am always told everyone is in The car is already having issues, and with the things I was told was in good condition. I have called many times and I am always told everyone is in meetings. I plan to contact a lawyer soon if I don’t get a call soon. More
by amberdalcorn
Employees Worked With
Hudson
July 11, 2025
It was some things that they felt that I was responsible for. There’s a few things that should’ve been done. They wanted to charge me for that. I know was my responsibility. The vehicle was still dirty on t for. There’s a few things that should’ve been done. They wanted to charge me for that. I know was my responsibility. The vehicle was still dirty on top of the car, they only watch the side of the vehicle. Navigation system should’ve been working. Also the key fob. More
by LEBAILEYJR
Employees Worked With
Don’t remember really don’t care
July 05, 2025
Great Experience. Had me approved before I got to the dealership. No waiting or games. I would definitely recommend. Best car buying experience I’ve had. Had me approved before I got to the dealership. No waiting or games. I would definitely recommend. Best car buying experience I’ve had. More
by Brandonalexander342
Employees Worked With
Jon and Anthony
June 29, 2025
Service took care of my needs quickly and professionally. The rear differential went out of my 16 ram. They found a low mileage differential and contacted my warranty company got everything approved.i droppe The rear differential went out of my 16 ram. They found a low mileage differential and contacted my warranty company got everything approved.i dropped my truck off in the morning and drive it home that evening. More
by CRAZZ31
Employees Worked With
Scott, Brent, matt
