Rod Hatfield Used Car Factory

** BLACKMAIL ** Let me write a second review. Steve had agreed to splitting the repair cost of the truck I had for less than 2 weeks. $1299.88. But since he saw this review, he stopped payment. H Steve had agreed to splitting the repair cost of the truck I had for less than 2 weeks. $1299.88. But since he saw this review, he stopped payment. He is blackmailing me by saying if I take down the first review, he will send half the amount we agreed to. Steve, you will not silence my experience. You will not black mail me with money to get this review removed. I will continue to share my experience and feedback on your lack of communication, professionalism and commitment to your customers. More

Steve is amazing! This car lot has some amazing people and well worth going to. This car lot has some amazing people and well worth going to. More

Horrible experience. First off, my truck was towed twice within the first month of purchase. $500 in a rental car. $1300 in labor. $40 part. $240 to the shop (where it wa First off, my truck was towed twice within the first month of purchase. $500 in a rental car. $1300 in labor. $40 part. $240 to the shop (where it was purchased.) Manager called me, offered 50% off. Engine light is still one and a warning sign about a filter. I called the shop and said bring it back, it’ll only be another $230 to diagnose it. WORST CAR BUYING EXPERIENCE IVE EVER DEALT WITH. I will have to resell the car and I haven’t even made a monthly payment on it yet. What kind of service is this? What did you sell me? Do NOT trust this dealer. RUN, do not walk away. More

This dealership treated me with kindness, respect, and professionalism in resolving an issue with my van. They went above and beyond whatever I thought a dealership would. professionalism in resolving an issue with my van. They went above and beyond whatever I thought a dealership would. More

They DO NOT stand behind their customers! They don’t try to help or answer questions when vehicle suddenly has several mechanical problems within a mile of having routine oil change! The new They don’t try to help or answer questions when vehicle suddenly has several mechanical problems within a mile of having routine oil change! The new service manager would NOT accept any responsibility or try to figure out what the problem was or why it happened so suddenly after leaving Rod Hatfield used car factory! I was without a vehicle for 3 weeks because of this and I wasn’t provided a rental or a loaner vehicle. This incident cost me over $800 out of pocket and not even an apology or concern! I will say that the former service manager was a great person to deal with and if a problem was found he was upfront and sent me to garage to get fixed. I will NOT ever purchase another vehicle from this car lot and I will not recommend to anyone! More

Very nice people to deal with Steve and his bunch will treat you like family treat you like family More

Jason was great to work with! Very thorough and was able to care of all our needs. Very thorough and was able to care of all our needs. More

They forgot my rear floor mats, salesman said they could get a set for the back no charge. get a set for the back no charge. More

I can call and get an appointment with ease. They are nice and polite. The oil changes and tire rotation have been done without any issues. Very good service! They are nice and polite. The oil changes and tire rotation have been done without any issues. Very good service! More

Friendly but a little pushy. Insisting on signing documents before we even looked at a vehicle. Insisting on signing documents before we even looked at a vehicle. More