Rodman Ford - Service Center

Service maintenance dept. Very disappointed with my service maintenance on my car. Had a standard oil change and a 10,000 mile tire rotation today, but for the past 3 tire rot Very disappointed with my service maintenance on my car. Had a standard oil change and a 10,000 mile tire rotation today, but for the past 3 tire rotations I have had a problem with my tires not on correctly and had to go back to have it fixed. Today was the final straw! I almost lost my rear drivers side tire because they didn't put the spacers on correctly and the lug nuts were not tighten on correctly again which made my tire wobbly to the point I had to drive with my flashers on with a speed of 45 miles an hour before getting home. My husband had to take ALL 4 tires off and correct the spacer on the rear tire which had 2 spacers on it so that meant one of the other tires was missing a spacer. Never again will I trust the service dept to rotate my tires. Sincerely Carol D. More

Great service, quality, and people behind the counter. My very soon-to-be wife and I purchased our car together back in November 2014 and Rodman has been a wonderful place to do business with in all depart My very soon-to-be wife and I purchased our car together back in November 2014 and Rodman has been a wonderful place to do business with in all departments. Diane Carter helped us with purchasing our car and was amazing. She made everything easy to understand, got us a little deal with the price, and made sure we both loved the car before we signed. Now that we mostly show up here for serves, Tiffany Roach has 'taken us under her wing'. She is one of the nicest people over the phone and in person. Anytime we bring our car in we end up getting a call from her with updates, what needs to be fixed, and when we can pick up our car. There is nothing quite like Rodman and the people that work there. Kad4 - Try smiling next time, you might have a better day. More

Rodman is all about customer service Sean has provided excellent customer service each and every time my Fusion Hybrid needs service! I never have to bring my care back for the same i Sean has provided excellent customer service each and every time my Fusion Hybrid needs service! I never have to bring my care back for the same issue. Thanks Sean. More

No customer service Ok so I don't really rant on here about a business problem because we all have bad days. With that being said. Rodman Ford in Foxboro need help on Ok so I don't really rant on here about a business problem because we all have bad days. With that being said. Rodman Ford in Foxboro need help on what customer service is. I bought a new car there a year and a half ago and I had a awesome experience with salesmen Dave was great. Fast forward to first oil change take the car in and it comes out with a small scratch.... within 20 minutes i call the service department and say hey you scratched my car ... Expecting a hard time they say ok sorry bring it back and we will fix it no problem. I bring it back they put a little paint over the unwashed car and say your all set. I wasn't having it I had to argue for them to do it right. Thinking I was all done with the drama I go in to get my steering wheel looked at because it was peeling. I had a appointment and it took over a hour to get the car in side to take a picture I was irritated. Then a month later I got a call hey are you going to pick up your steering wheel? Well no one called me to let me know it was there. I get a appointment and have it installed quickly as i was leaving the service writer says " you will get a survey and if you don't have something good to say don't say anything ". I wrote this on the survey and a few days later get a voice mail saying we will do anything to change your mind about us we will detail your car free oil changes you tell us what you want. I ignore the call because I just want someone to know how I felt about the lack of service. So now its time for another oil change and they now won't service my car until they take pictures of it because I am " trying to get something for free " they say I lied about the first scratch and that I am out to get them. So now I cant get the service I paid for in advance. They have zero respect for people. I would not recommend there service department to my worst enemy. More

Rude manager and theft Brought my car to Rodman collision for repairs for last month on my 2015 Ford Fusion. It took 5-6 weeks for the repairs to be completed. When I pick u Brought my car to Rodman collision for repairs for last month on my 2015 Ford Fusion. It took 5-6 weeks for the repairs to be completed. When I pick up my car just last week! My driver door Sensor was broken. My car wouldn't register that the door was closed, leaving my lights on inside and my doors not locking at all. I did not bring my car there with the driver door broken. I was livid with my car being there for 5-6 weeks to begin with And then to pick up my car in poor condition. I demanded my deductible back. The manager never called me back after two voicemails never returned my phone calls. Until I wrote an email recently about items missing from my trunk after my car had been there over a month! He called me back being so rude and telling me I won't be getting a dime back. I demanded my $500 back but he wouldn't budge over $300. The manager told me that $300 credited back to my credit card(still waiting for it. Amex takes a little longer to credit back accounts) but that was a fight in it's self to get my refund. will not be doing any more business with Rodman Ford. They need to Learn some customer service skills. All the damage was in the front end of my car. No one should've been in my trunk let alone just searching my car to steal things. On a positive note... Danielle who was managing the process of my car getting fixed was so helpful! Maybe management should take notes from her. Or maybe she should be promoted. More

Excellent and quick service I scheduled a touch up and detail of my1999 Pontiac Sunfire. The day before the appointment we developed issues with the conv top and right front wind I scheduled a touch up and detail of my1999 Pontiac Sunfire. The day before the appointment we developed issues with the conv top and right front window. My advisor Bob Frenier said no problem and handled the whole repair. I am extremely pleased with Bob and the entire staff at Rodman. I would not hesitate recommending them to friends and family. More

Service center This is the only service center I will go to because of the quality of work and friendliness . I simply went in for a regular oil change and to have t This is the only service center I will go to because of the quality of work and friendliness . I simply went in for a regular oil change and to have them check the airbag light that kept going on and off. They not only found the problem right away they told me it was going to take a few hours to fix. So they gave me a rental for the night. More

Excellent Service I was in a car accident. My car had rear end damage. Rodman Ford fixed my car like nothing ever happened. They also set up my rental car, so I could I was in a car accident. My car had rear end damage. Rodman Ford fixed my car like nothing ever happened. They also set up my rental car, so I could go to work. I am a very busy person and Rodman made a bad situation easy. Thanks so much. More

THE BEST PLACE TO BUY AND HAVE SERVICE FOR YOUR CAR I HAVE BEEN VERY PLEASED WITH BOTH THE SALES STAFF, WHO ARE VERY KNOWING AND CARING. ALSO, THE SERVICE DEPARTMENT ARE VERY COURTEOUS AND CAN GENERAL I HAVE BEEN VERY PLEASED WITH BOTH THE SALES STAFF, WHO ARE VERY KNOWING AND CARING. ALSO, THE SERVICE DEPARTMENT ARE VERY COURTEOUS AND CAN GENERALLY TELL WHAT THE PROBLEMS ARE, AND ALWAYS SPEAK WITH THE CUSTOMER REGARDING COSTS AND URGENCY OF THE REPAIRS. More

Always the best! Rodman always goes above and beyond and has the best Customer Service ..... They are very informative and knowledgeable and are available to answer my Rodman always goes above and beyond and has the best Customer Service ..... They are very informative and knowledgeable and are available to answer my questions at any time .... More