Rodman Ford - Service Center

So I love my daughter. Four yrs ago we went in to reputable(?)or so I thought dealership at Rodman Ford buying her a brand-new, zero miles Ford Explorer Sport SUV setting m Four yrs ago we went in to reputable(?)or so I thought dealership at Rodman Ford buying her a brand-new, zero miles Ford Explorer Sport SUV setting me back about $55K including top of the line 100K extended warranty zero deductible, necessary part of investment. Here the keys sweetie, please drive safely and most of all don't kill anybody, ok. Crazy, you say oh, I agree but will touch on that some other time, he-he. Everything pretty smooth for awhile as expected, then in 2016 shifter lever on console developed a mechanical glitch not engaging gears unless you went back & forth couple of times. OK we're golden with the extd warr I'm thinking and not sure if I'm the only one who hates it when term ends unused, but awfully glad it's there if something major goes wrong.. Sorry, this isn't covered under your warranty, service rep goes. You've got to be kidding, 2 yr old car's just got over 40K this shouldn't be happening I'm protesting, upon deaf ears, however. While not the kiss of death, I felt let down by both Ford and Rodman for not standing up and so we left. Couple more yrs went by and about a mo ago daughter, who's the only driver starts hearing some grinding noise coming from underside front. So, we take the car to our local shop as we always do for oil changes & tire rotates and the tech there goes gee, guys you gotta problem with rack & pinion gear, I'd strongly advise you to bring it to dealer as this is pretty unusual at only 67K and might be covered, it's also big bucks, he warned. Monday April 23 after having said our prayers, we head out for Foxboro and after talking to Dylan at service desk explaining what local tech said about abnormal malfunction of both rack & pinion and also shifter, SUV is surrendered to their hands. Will call you tomorrow guys, Dylan goes. Tomorrow comes and true nuff Dylan calls, OK, rack & pinion is covered not the shifter however, additionally, you need front & rear rotors & pads plus tires all around and all that comes to $2375 incl the shifter. Something's not right here, Ford outfitting this vehicle w/sub-standard components and how do I know that wasn't the same case w/shifter, my response. Dylan standing his ground but seeing I also was adamant takes off for couple mins to "consult" and comes back saying "I was able to bring it down to $2175" Hey pal, I can goto Costco & get top of the line Michelin LTXs for $800 not the inferior Hankook rubber trash and not sure if you guys heard of Auto Zone get complete set of rotors & pads including the shifter, dealer item, all for $1500 or less, how about $2000 even, I backed down so daughter could have her kids shuttle back. Sorry, no can do, he goes. W/faint bitter aftertaste same as in 2016 hey, that's just in as many trips made to Rodman service, try to convince myself I'm just terrible to deal with I tell the kid go ahead, just take care of rack & pinion & let me know when ready, piling kids & Bailey the boxer in my old faithful Chevy Astro. Got the green light Saturday and while on the way down I had a one-sided mental conversation with the almighty on how I was let down twice at the hands of RF and also trying to convince him/her that to err is only human right, despite experience suffered those people still believe in you oh dear God and love you, just sometimes with all due respect we all screw up but please, see to it there's an amicable end to this saga. Arrival was after 3pm and Dylan gone we ask the young lady there for car's keys as we're running late; Oh, there's a final bill for diagnostics she goes, bringing a bill for $275. WHAT??? exasperated I exclaimed, I explained to Dylan exactly the reason vehicle was brought here to begin with, also mentioning defective shifter documented in 2016, so there should be NO diagnosis done, period. seeing I was breathing fire at that point the poor young lady leaves to "consult" returning with an executioner, or so it seemed. Look he goes, we're able to cut that to $129.51 and that's the best we can possibly do w/such attitude as if he's trying to fling a bug off his shoulder. As daughter knows #1 it's the principal of the matter and #2 been on this planet for some time now and have dealt w/more car dealers than I can remember knowing all their techniques, looks at me saying not worth it dad c'mon let's go. Although am not quite done with Ford, they've built some great cars that I've had the pleasure of driving & owing in the past, I am completely & totally done with Rodman Ford. More

Service maintenance dept. Very disappointed with my service maintenance on my car. Had a standard oil change and a 10,000 mile tire rotation today, but for the past 3 tire rot Very disappointed with my service maintenance on my car. Had a standard oil change and a 10,000 mile tire rotation today, but for the past 3 tire rotations I have had a problem with my tires not on correctly and had to go back to have it fixed. Today was the final straw! I almost lost my rear drivers side tire because they didn't put the spacers on correctly and the lug nuts were not tighten on correctly again which made my tire wobbly to the point I had to drive with my flashers on with a speed of 45 miles an hour before getting home. My husband had to take ALL 4 tires off and correct the spacer on the rear tire which had 2 spacers on it so that meant one of the other tires was missing a spacer. Never again will I trust the service dept to rotate my tires. Sincerely Carol D. More

Great service, quality, and people behind the counter. My very soon-to-be wife and I purchased our car together back in November 2014 and Rodman has been a wonderful place to do business with in all depart My very soon-to-be wife and I purchased our car together back in November 2014 and Rodman has been a wonderful place to do business with in all departments. Diane Carter helped us with purchasing our car and was amazing. She made everything easy to understand, got us a little deal with the price, and made sure we both loved the car before we signed. Now that we mostly show up here for serves, Tiffany Roach has 'taken us under her wing'. She is one of the nicest people over the phone and in person. Anytime we bring our car in we end up getting a call from her with updates, what needs to be fixed, and when we can pick up our car. There is nothing quite like Rodman and the people that work there. Kad4 - Try smiling next time, you might have a better day. More

Rodman is all about customer service Sean has provided excellent customer service each and every time my Fusion Hybrid needs service! I never have to bring my care back for the same i Sean has provided excellent customer service each and every time my Fusion Hybrid needs service! I never have to bring my care back for the same issue. Thanks Sean. More

No customer service Ok so I don't really rant on here about a business problem because we all have bad days. With that being said. Rodman Ford in Foxboro need help on Ok so I don't really rant on here about a business problem because we all have bad days. With that being said. Rodman Ford in Foxboro need help on what customer service is. I bought a new car there a year and a half ago and I had a awesome experience with salesmen Dave was great. Fast forward to first oil change take the car in and it comes out with a small scratch.... within 20 minutes i call the service department and say hey you scratched my car ... Expecting a hard time they say ok sorry bring it back and we will fix it no problem. I bring it back they put a little paint over the unwashed car and say your all set. I wasn't having it I had to argue for them to do it right. Thinking I was all done with the drama I go in to get my steering wheel looked at because it was peeling. I had a appointment and it took over a hour to get the car in side to take a picture I was irritated. Then a month later I got a call hey are you going to pick up your steering wheel? Well no one called me to let me know it was there. I get a appointment and have it installed quickly as i was leaving the service writer says " you will get a survey and if you don't have something good to say don't say anything ". I wrote this on the survey and a few days later get a voice mail saying we will do anything to change your mind about us we will detail your car free oil changes you tell us what you want. I ignore the call because I just want someone to know how I felt about the lack of service. So now its time for another oil change and they now won't service my car until they take pictures of it because I am " trying to get something for free " they say I lied about the first scratch and that I am out to get them. So now I cant get the service I paid for in advance. They have zero respect for people. I would not recommend there service department to my worst enemy. More

Rude manager and theft Brought my car to Rodman collision for repairs for last month on my 2015 Ford Fusion. It took 5-6 weeks for the repairs to be completed. When I pick u Brought my car to Rodman collision for repairs for last month on my 2015 Ford Fusion. It took 5-6 weeks for the repairs to be completed. When I pick up my car just last week! My driver door Sensor was broken. My car wouldn't register that the door was closed, leaving my lights on inside and my doors not locking at all. I did not bring my car there with the driver door broken. I was livid with my car being there for 5-6 weeks to begin with And then to pick up my car in poor condition. I demanded my deductible back. The manager never called me back after two voicemails never returned my phone calls. Until I wrote an email recently about items missing from my trunk after my car had been there over a month! He called me back being so rude and telling me I won't be getting a dime back. I demanded my $500 back but he wouldn't budge over $300. The manager told me that $300 credited back to my credit card(still waiting for it. Amex takes a little longer to credit back accounts) but that was a fight in it's self to get my refund. will not be doing any more business with Rodman Ford. They need to Learn some customer service skills. All the damage was in the front end of my car. No one should've been in my trunk let alone just searching my car to steal things. On a positive note... Danielle who was managing the process of my car getting fixed was so helpful! Maybe management should take notes from her. Or maybe she should be promoted. More

Excellent and quick service I scheduled a touch up and detail of my1999 Pontiac Sunfire. The day before the appointment we developed issues with the conv top and right front wind I scheduled a touch up and detail of my1999 Pontiac Sunfire. The day before the appointment we developed issues with the conv top and right front window. My advisor Bob Frenier said no problem and handled the whole repair. I am extremely pleased with Bob and the entire staff at Rodman. I would not hesitate recommending them to friends and family. More

Service center This is the only service center I will go to because of the quality of work and friendliness . I simply went in for a regular oil change and to have t This is the only service center I will go to because of the quality of work and friendliness . I simply went in for a regular oil change and to have them check the airbag light that kept going on and off. They not only found the problem right away they told me it was going to take a few hours to fix. So they gave me a rental for the night. More

Excellent Service I was in a car accident. My car had rear end damage. Rodman Ford fixed my car like nothing ever happened. They also set up my rental car, so I could I was in a car accident. My car had rear end damage. Rodman Ford fixed my car like nothing ever happened. They also set up my rental car, so I could go to work. I am a very busy person and Rodman made a bad situation easy. Thanks so much. More

THE BEST PLACE TO BUY AND HAVE SERVICE FOR YOUR CAR I HAVE BEEN VERY PLEASED WITH BOTH THE SALES STAFF, WHO ARE VERY KNOWING AND CARING. ALSO, THE SERVICE DEPARTMENT ARE VERY COURTEOUS AND CAN GENERAL I HAVE BEEN VERY PLEASED WITH BOTH THE SALES STAFF, WHO ARE VERY KNOWING AND CARING. ALSO, THE SERVICE DEPARTMENT ARE VERY COURTEOUS AND CAN GENERALLY TELL WHAT THE PROBLEMS ARE, AND ALWAYS SPEAK WITH THE CUSTOMER REGARDING COSTS AND URGENCY OF THE REPAIRS. More