
Roesch Ford
Bensenville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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I got an Oil change done on my Bronco but the tech must have been in a rush. When I got home I took a look around and noticed that a screw was missing from the air filter housing. Surprisingly, I found it have been in a rush. When I got home I took a look around and noticed that a screw was missing from the air filter housing. Surprisingly, I found it still in the engine bay near the engine and reinstalled it. Also, they reinstalled my skid plates wrong and it looks like the skid plate is slightly bent where the bolts hold. They offered to rectify the issue and give me the next oil change free, but they will not be touching my truck anymore. You would think that a Ford dealer would provide professional quality service on a Ford vehicle, but I guess not anymore. At least not this dealership. More
Great car buying experience. The team was helpful, honest, and made the process smooth, quick, and enjoyable. Highly recommend for excellent service and great value The team was helpful, honest, and made the process smooth, quick, and enjoyable. Highly recommend for excellent service and great value More
I came in to get my car serviced oil change due to low staff. It was understandable that my oil changed took a little while which was fine but then I asked for a car wash which took an extra 35 minutes an staff. It was understandable that my oil changed took a little while which was fine but then I asked for a car wash which took an extra 35 minutes and then when I received my car back. I get in it, and my passenger seat is tilted all the way back and my air is turned on max AC and that’s not the way the service man found my car. I found that a little disrespectful and uncommon. More
When you are treated by someone the first way to say hello is with a smile! The second is by speaking it and the third is a firm handshake. We had all 3 at this dealership. And the ease it was to com hello is with a smile! The second is by speaking it and the third is a firm handshake. We had all 3 at this dealership. And the ease it was to come to a deal with both parties feeling satisfied at the decision was a win win in my book! I will be a long time customer with Nick and this dealership for a long time to come!! More
Highly recommend Roesch Ford! This was our first time experience with this dealership I was helping my mom purchase a pre-owned vehicle. I called ahead make an appointment just as This was our first time experience with this dealership I was helping my mom purchase a pre-owned vehicle. I called ahead make an appointment just as Ray indicated he was available to greet us when we got there then introduced Justen who is our specific salesperson. Both Ray and Justen: knowledgeable,accommodating, caring. Transitioning to the Ford Escape was a huge change for my mom and they answered all our questions showed us all of the features, and understood our needs. It was also a pleasure to work with Sam-- none of the ridiculous high pressure tactics that I have received at other car dealerships that pushed their in-house financing or extended warranty options. Totally appreciated the straightforward and high level of care and respect we received at Roesch. Thank you Ray, Justen, and Sam! More
Non customer focused, and non responsive. I lease my vehicle through Ford, but I was treated like I brought a Toyota in for a random repair. I lease my vehicle through Ford, but I was treated like I brought a Toyota in for a random repair. More
great service and attention to detail. Far more real and honest than many other dealers. would recommend and also buy again from them Far more real and honest than many other dealers. would recommend and also buy again from them More
From start to finish all employees at Roesch Ford were professional, friendly and knowledgeable. Nick was great to work with Norris professional, friendly and knowledgeable. Nick was great to work with Norris More