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Roger Beasley Mazda South
Austin, TX
274 Reviews
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274 Reviews of Roger Beasley Mazda South
May 21, 2025
I purchased a 2018 Mazda 6 Signature, certified pre-owned, off the showroom floor at Roger Beasley Mazda South dealership after two days of negotiation with salesman Franklin S. and manager Juan Be pre-owned, off the showroom floor at Roger Beasley Mazda South dealership after two days of negotiation with salesman Franklin S. and manager Juan Bernal. The vehicle was presented as having passed a 150-point inspection, with a clean Carfax and only one previous owner. A few days after the purchase, I noticed several issues with the car. The service department was cooperative, ordering and installing replacement parts at no cost. However, the vehicle continued to pull to one side. Concerned, I took it to an independent mechanic for an alignment at my own expense. The mechanic discovered that the front left (passenger-side) quarter panel and both passenger doors had been repainted, with paint overspray ("fish eyes") on the right rear quarter panel. These findings suggested undisclosed prior damage, contradicting the car's certified pre-owned status. Frustrated, I contacted Juan Bernal and Franklin S. to address the issue. They asked me to bring the vehicle back, assuring me they would resolve the problem. At the dealership, their initial solution was to offer me a 2021 BMW 330i, which cost $15,000 more than my Mazda 6 and lacked comparable features. I declined this offer as unreasonable. After further discussion, they proposed a 2025 Mazda 3 Signature but required an additional $8,000 down payment. Having already paid $8,000 for the Mazda 6 just two weeks earlier, I found this demand unacceptable, especially since the dealership was responsible for selling a vehicle with undisclosed issues. I escalated the matter to the general manager of the dealership, but received no response or resolution. The dealership's overall response was highly unprofessional. They repeatedly emphasized their "2024 President's Club" status and denied knowingly selling a damaged vehicle, despite the 150-point inspection's purpose to identify such issues. This experience was deceptive and frustrating, and I remain stuck with a previously damaged vehicle. I strongly recommend avoiding Roger Beasley dealerships to spare others the hassle and disappointment I've endured. More
by Baileym
Employees Worked With
Franklin Spiller, Juan Bernal, Brett Hill
May 17, 2025
Pleasant staff. Fast service. Honest with their deals. Always get serviced there and the video feature is pretty great. Fast service. Honest with their deals. Always get serviced there and the video feature is pretty great. More
by Rashed Khraisat
Employees Worked With
Robert something
May 12, 2025
This was my first visit. The tech was prompt and pleasant. He directed me to the waiting area that was spacious and well-lit with comfortable seating. Drinks and snacks were The tech was prompt and pleasant. He directed me to the waiting area that was spacious and well-lit with comfortable seating. Drinks and snacks were available. I was notified when my car was ready within the time I was told it would take for the oil change and overall inspection. I was overall pleased and will continue to have my car serviced there. More
by unbowed-tenders-6v
Employees Worked With
Domique
April 28, 2025
No pressure, just a real effort by our salesman to ensure we were getting what we really wanted. Follow up was great. Coming to agreement on a price was not an unpleasant experience for a nice change! we were getting what we really wanted. Follow up was great. Coming to agreement on a price was not an unpleasant experience for a nice change! More
by Terrie.engel
Employees Worked With
Carlos Valadez
April 24, 2025
They were fantastic! !! They got me exactly what i wanted and made sure i was taken care of. And the service dept was great Matt took great care of of me and had me out ex !! They got me exactly what i wanted and made sure i was taken care of. And the service dept was great Matt took great care of of me and had me out extra fast. More
by Chauny
Employees Worked With
Matt
April 22, 2025
Overall good dealership but as with all dealers F&I sales pressure should be lessened. This is what people dislike about coming to a dealer. pressure should be lessened. This is what people dislike about coming to a dealer. More
by Raymond.alvarez
Employees Worked With
Bailey Striplin
April 10, 2025
Our experience with Sam Ibrahim, our salesperson, was thoroughly professional and positive. The same was true for everyone else we encountered at the dealership. That, combined with the quality of the pr thoroughly professional and positive. The same was true for everyone else we encountered at the dealership. That, combined with the quality of the product resulted in our purchase of a CX-5. More
by Cxbuyer
Employees Worked With
Sam Ibrahim
April 03, 2025
This is the second car we have bought from Beasley. Each time the sales staff have been informative but not too pushy. They respect that customers have budgets to work within. Service after the sale Each time the sales staff have been informative but not too pushy. They respect that customers have budgets to work within. Service after the sale has been top notch as well, both from the support perspective and from the service department perspective. The service dept is competent, which I can't say about all auto service departments, courteous and efficient. They do their best to make sure you have the most positive experience possible with dealer maintenance. We have always been treated with the recognition that, ideally, a dealership and service department should be a long term relationship based on mutual respect. Will continue to do business with Beasley. More
by peterthompson1222@gmail.com
Employees Worked With
Sales: Tim, Rudy. Finance: Conrad. Service: Matt.
March 31, 2025
Great experience buying my first Mazda. My salesperson, Jose Marquesz, was knowledgeable, helpful, and didn’t try to upsell me. I respect that. My salesperson, Jose Marquesz, was knowledgeable, helpful, and didn’t try to upsell me. I respect that. More
by Cynthiadlf
Employees Worked With
Jose Marquesz
