Read Reviews Rohrich Cadillac

Rohrich Cadillac

Rohrich Cadillac

2676 West Liberty Avenue
Pittsburgh, Pennsylvania 15216


Sales: (412) 344-6000
Service: (412) 344-6000
Parts: (412) 344-6000

Rohrich Cadillac
Manufacturer: Cadillac

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.8

24-Month Rating

based on 194 reviews

4.9

4.9 out of 5

196 lifetime reviews

Rohrich Cadillac

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tscoon
3/13/2013 9:53:55 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ken Goldberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

Ken was extremely courteous and helpful. I bought an ATS, he was very knowledgable about the car and spent significant time explaining and demonstrating the sophisticated electronics and other items. He worked to provide me with a very fair price. He handled the entire presentation, paperwork and sale both superbly and efficiently. Ken made clear that he and Rohrich will be this attentive going forward in regard to servicing or any issues that might arise with the vehice. It was the best experience (of many) I've had buying a car.

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4544
3/4/2013 12:42:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ken Goldberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

Very detailed information on the new car. Willing to review it at any time. Ever thing was done, when they said.
Salesman was willing to go the extra effort.

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jamesjperino
2/17/2013 2:06:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

I have now purchased two cars from Ken Goldberg. Ken was the main reason I returned to Rohrich to buy my second Cadillac. I never get a hard sell from him and he is always there after the sale. He always checks in with us to make sure we are satisfied and not having any problems. He schedules service appointments for us and follows up to make sure everything was satisfactory. He has a great personality and makes the sales experience enjoyable.

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JNPao
1/22/2013 11:53:35 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

Ken Goldberg and Rohrich offered us a deal no other dealer could compete with. They were accommodating and gave us time to make a decision. After the deal, Ken continues to assist with tech support/questions on the new vehicle.

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Response From: Rohrich Cadillac
Added: 2/8/2013 4:03:21 PM

On behalf of our dealership I sincerely thank you for taking the time to write such kind words about our sales team. Our team strives to create a positive buying experience for every customer. They will be very happy to hear that they were successful in that endeavor. Congrats on your new vehicle! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely, Chuck Lucci Sr. | General Manager | clucci@rohrich.com

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jimdeb1
1/15/2013 3:33:17 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

Tony was great to work with, he explained everything and answered all of our questions.
The only complaint I'd have was he forgot to contact my insurance company as he not only told me, but the lady in the finance department that he would, when we signed all of the paper work that he would take care of it. We found out a month later that he didn't when we contacted our insurance company to check on it, because we didn't receive any info from them on it. We thought we didn't receive or hear anything from them because of the holidays, but it turns out that Tony didn't contact them.
Other than that Tony was great to work with,and I'd recommend him and Rohrich to anyone. We love the car, and enjoy driving it. Thank you.

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Response From: Rohrich Cadillac
Added: 1/15/2013 4:16:32 PM

I'd like to start off by thanking you for taking the time to leave this thoughtful review of your recent experience at our dealership. I am glad Tony was able to thoroughly explain everything and answer all of your questions. Our entire team strives to provide customers, like you, with an understanding environment where goals and objectives are accomplished and surpassed. If you ever have any follow-up questions or concerns, please do not hesitate to call or stop by the dealership. Until then, I invite you to follow us on Facebook and Twitter where you can find all of the latest deals, specials and offers here at the dealership.

Regards,
Chuck Lucci Sr. - General Manager
clucci@rohrich.com

Response From: Rohrich Cadillac
Added: 2/8/2013 4:19:09 PM

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to ask or come in if you have any further questions or needs. Also visit our Facebook and Twitter pages to sign up for great incentives and offers.

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Robert D. Worstell
1/8/2013 10:20:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

This is the third car we have purchased from Rohrich Cadillac and we have also purchased a Chevy truck from this same dealer. We have had work done through their collision department. Each and every person in all departments and we have dealt with many have gone above and beyond what is expected but greatly appreciated by us as a consumer/customer.

Ken Goldberg has always been very attentive to our many phone calls with questions regarding our new cars, we have dealt with Ken on all three car purchases.

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DebDonley
1/6/2013 10:22:15 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Rohrich Cadillac:

Chuck Lucci Jr is by far the best salesperson to deal with at Rohrich - he makes the entire process a partnership and stress-free. This is the second car I have leased through Chuck and I know it will not be my last.

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Brendav0114
1/6/2013 6:12:37 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brenda Vietmeier
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Rohrich Cadillac:

My husband and I were stopped in to look at a car that we saw on-line, Lou was extremely helpful and friendly. He showed us a couple of cars and took into consideration our needs as a family. When we went back to sign the papers, we had our 6 year old with us and he was very nice to him (that meant alot to us). I would definitely refer him to other people and go back to him in the future.

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NLK
1/1/2013 9:56:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ken Goldberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

I was very pleased with the friendly and professional treatment I received from Ken Goldberg when I was purchasing a Cadillac CTS in May of 2010. I did not hesitate to contact Ken for advice recently when I was researching possibly upgrading to a 2012 CTS; which I purchased with his guidance in December 2012. Without the excellent service, I certainly may have contacted a differnt dealership or brand. Ken Goldberg should be viewed as an asset to Rohrich Cadillac because he reflects excellence.

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Response From: Rohrich Cadillac
Added: 1/2/2013 1:06:57 PM

We really appreciate you taking the time to leave feedback for our dealership. It’s nice to hear we were able to give you such a great shopping experience for both of your Cadillac CTS purchases. Ken is a valuable asset to our sales team. I’m glad our dedication to quality customer service has made you a long-time customer. We value your business and look forward to working with you in the future! Please don’t hesitate to let us know if you need additional help or have any questions. Enjoy your new CTS and don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.

Regards,
Chuck Lucci Sr. - General Manager
clucci@rohrich.com

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davewalker
12/20/2012 1:47:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rohrich Cadillac:

I have had nothing but good friendly relations with Ken. He has been more then helpful with every aspect of buying this new Cadillac. He has called several times before and after the vehicle purchase to inquire as to how the car was performing and if there was any additional help he could provide.

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Response From: Rohrich Cadillac
Added: 12/21/2012 12:43:38 PM

Dave, thank you for leaving us with this great review. Customer service is our number one priority, so we make every effort to be there for our clients before, during, and after each sale. It appears that Ken has done just that, and we would like to sincerely thank you for recognizing this. Please be sure to find us on Facebook and Twitter for the latest industry news and more.

Regards,
Chuck Lucci Sr. - General Manager
clucci@rohrich.com

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