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Romain Cross Pointe Auto Park

Evansville, IN

4.5
162 Reviews
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7600 E. Division Street

Evansville, IN

47715

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Showing 162 reviews

March 20, 2024

Purchased a demo vehicle with less than 3000 miles. The low tire pressure warning came on around 15 miles on the way home from the dealership. All the tires were under inflated. One week later with har More

by Dan O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad Smith
Mar 21, 2024 -

Romain Cross Pointe Auto Park responded

Dan, We are sorry to see this review. We understand your frustrations and are more than happy to inspect it again. Please feel free to come by and bring the vehicle back to us. We apologize for the inconvenience and hope to see you soon. Thank you.

March 18, 2024

I can't express enough how pleased I am with John and the whole team at Romain. From Chad, to Travis, and the other executives around the floor just chatting throughout the morning - everything about Romain More

by chris47601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Edwards
February 17, 2024

They had already sold the vehicle I was interested in two weeks prior and never noticed it was still up on the website. More

by sshelton459
Recommend Dealer
No
Employees Worked With
Chad Smith
Feb 19, 2024 -

Romain Cross Pointe Auto Park responded

Steve, We regret seeing this review and apologize for the inconvenience you faced during your visit. There was a mix-up with the vehicle you were interested in before your appointment, as it was mistaken for another one of the same make, year, and model. Unfortunately, the Sales Consultant you interacted with did not have a particular vehicle linked to your inquiry. Please note that vehicles are displayed on our website until they are delivered and is why the vehicle was still being shown. Once again, we deeply apologize for any inconvenience caused and if there's any way we can further assist you, please feel free to contact us directly. Thank you.

January 30, 2024

Great interpersonal skills. Good communications, Fair trade in, Clean Business area, explained all facets of sale. More

by mlion10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Keller, Chad Smith
November 19, 2023

Purchase a Jeep from Romain and yes it has issues but service manager Joe did address them and all was fixed highly recommend this dealer see Jacob in sales he went above and beyond to make me happy its More

by iuhooisers27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe , Chad Smith
Nov 21, 2023 -

Romain Cross Pointe Auto Park responded

We are sorry to see this review. As previously discussed, we did our best to improve an unfortunate situation. We offered to service your vehicle and provided a loaner to further investigate the issue. As of yesterday, our Service Manager was able to take the time to ride with you to make sure that the situation was resolved. Please don't hesitate to contact us for further assistance. Again, we apologize for the inconvenience.

July 21, 2023

Have purchase 3 cars here since 2017. All have been purchase with Tyler Emmett and the purchase experiences has been great. Tyler is a professional salesperson, straightforward, honest an More

by Quick Draw
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad Smith
Jul 21, 2023 -

Romain Cross Pointe Auto Park responded

Thank you for taking the time to leave us a review! We appreciate your business.

Jul 22, 2023 -

Quick Draw responded

My Pleasure!!!!

July 12, 2023

I have purchased four vehicles from Romain Subaru since 2018, I have had an excellent experience each time. Recently purchased two vehicles from the same salesman Malcom Cook which I highly recommend. Ever More

by Robert Allen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcom Cook
Jul 13, 2023 -

Romain Cross Pointe Auto Park responded

Thank you, Robert, for the great review! We appreciate your business.

July 10, 2023

Its a please to come to this place everyone so nice and very care about you And the DRINKS are FREE! More

by richard.indahl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Smith
Jul 11, 2023 -

Romain Cross Pointe Auto Park responded

Thank you, Richard, for the positive review! We appreciate your feedback and hope to see you again in the near future.

July 04, 2023

I just recently purchased a 2023 Subaru Impreza from Romain Subaru, and Tyler helped me with the purchase. It was a a quick and painless process. Tyler was very knowledgeable about all my questions abou More

by Twildridge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Emmett
Jul 05, 2023 -

Romain Cross Pointe Auto Park responded

Thank you for leaving your feedback! We are glad that our sales team made your buying experience hassle-free. Please don't hesitate to reach out to us if we can be of further assistance.

July 03, 2023

I bought a 2011 GMC truck at Romain and this time purchased a 2023 Outback with Tyler Emmett helping me with the purchase. He was very knowledgeable and talked with us in detail on all the function k More

by Tom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Emmett
Jul 05, 2023 -

Romain Cross Pointe Auto Park responded

Tom, Thank you for the great review! We appreciate your business and are so glad that Tyler was helpful during your visit.

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