Romeo Ford of Kingston, LLC

Romeo was absolutely great! Customer Service was top notch. From the time I asked for information online to coming into the dealership. I even left with a car the same day! Customer Service was top notch. From the time I asked for information online to coming into the dealership. I even left with a car the same day! More

I had the best experience dealing with Rocco Romeo while searching for a new Ford F-150 pickup. He was very knowledgeable about the vehicle that I test drove and has made the purchase of this vehicle a plea searching for a new Ford F-150 pickup. He was very knowledgeable about the vehicle that I test drove and has made the purchase of this vehicle a pleasurable experience. I highly recommend asking for Rocco when shopping for a vehicle at Romeo. More

I bought my 2022 F250 in for the Bed Camera not working intermittently. I met with Mike (Service Manager) My fault I was going to leave it there for the day. I then decided I would wait for them to diagnos intermittently. I met with Mike (Service Manager) My fault I was going to leave it there for the day. I then decided I would wait for them to diagnose the problem. I put Mike in a tight spot to do this. Mike is a very big advocate for Customer Service and had to take care of people ahead of me. Hey strategically worked things around to keep everybody happy. Not only did his team diagnose the problem but fixed for me so I didn’t have to go back. Anybody can and do one thing at a time, and he could held me off. He didn’t he did it all !! That’s what I call a manager that solves problems. Now that Outstanding Service !!! Romeo don’t loose this guy! He has the toughest job at the dealership. As we all know 99% of the time we have issues and need service Mike is who deals with this. More

I bought a used car from these harlequins, after 2 months of legally owning the car ( btw it took 2 months for the title to arrive with zero explanation) I heard a sound coming from the engine, took months of legally owning the car ( btw it took 2 months for the title to arrive with zero explanation) I heard a sound coming from the engine, took it to my mechanic who I’ve had a 8 yr professional relationship with and he told me there was metal in the oil pan that a 1 year apprentice would of been able to see from a faulty engine and that the engine had to be replaced. I was obviously concerned but since I purchased a “premium extended warranty that I was assured by the finance guy would cover “worse case scenarios” and cover labor cost and parts , like say…. needing a new engine…. Wrong, dead wrong! I have to pay $6000 out of pocket plus $500 to have the car diagnosed as per the insurance companies protocol not to mention the pure inconvenience and expense of being without a car for 6 weeks. Correspondence with them fell on deaf ears and when we did talk it was to the tune of “well these things happen and that there are no guarantees. Not only was my car a dud the warranty they sold me was too . I had concerns about the car prior to buying but I’m no mechanic so I went with their recommendation that I was buying a great car and if anything goes wrong at least you have piece of mind having a warranty . These guys are exactly the reason car salesmen and dealerships have a bad rep. You have now made it harder for the next salesperson. “Promise high and deliver low “should be their motto, I feel their incompetence is habitual from the bottom to the tippy top. As a small business owner in this small community, the importance of word of mouth and backing up my service/products is never lost on me. I can’t say the same for Romeo, not only have they lost any future sales from me but the potential loss of sales from anyone who happens to cross my path and hear about my experience. Shame on them and their horrendous business practices. My advice to you, go elsewhere! There is a reason why the reviews are all BAD! More

Overcharged for a job not even done. Brought my Ford F150 in for an oil leak was supposed to be hooked up to computer not done and-charged 460.00 and not even fixed. I was supposed to Brought my Ford F150 in for an oil leak was supposed to be hooked up to computer not done and-charged 460.00 and not even fixed. I was supposed to get a call back from the service manager regarding this and still waiting.. I had to bring my truck somewheres else to get this resolved. I would not recommend this place for service !!!!! More

To Whom It May Concern, I am writing to express my extreme frustration and disappointment with the lack of response and resolution regarding the tag for my vehicle, which I purchased 45 days ago from extreme frustration and disappointment with the lack of response and resolution regarding the tag for my vehicle, which I purchased 45 days ago from Ford Romeo, NY. I have made multiple attempts to contact both Lindsey and the general manager, yet neither has returned my calls or provided any update. After flying to New York to pick up my car and waiting 6 hours at the airport for it to arrive, I drove back to Georgia. Since then, I have been stopped multiple times due to the expired temporary tag. This issue could have been avoided if the dealership had fulfilled its responsibility to process the registration in a timely manner. Despite calling daily, sometimes multiple times a day, I have not received any follow-up from your team. Initially, Lindsey informed me that the third-party company handling the registration required an emissions test. I explained that this was unreasonable, as I have an electric vehicle with no combustible engine to test. Nevertheless, I went to a testing center, only to have the technician confirm what I already knew—an emissions test was not possible for my car. I reported this to Lindsey, who acknowledged the mistake and said she would get back to me. That was over two weeks ago, and I have not heard anything since. The continued delays and lack of communication are unacceptable. I need immediate action to resolve this situation, as I cannot legally drive my vehicle without a valid tag. Please provide a clear update on the status of my registration and ensure this matter is resolved promptly. Sincerely, Leonard More

Worst experience ever. this car buying experience has been nothing but a nightmare and has been having issues from the moment I drove off the lot. I will never purchase a v this car buying experience has been nothing but a nightmare and has been having issues from the moment I drove off the lot. I will never purchase a vehicle from Romeo ever again and will recommend people to go somewhere else for their vehicle needs. More

I stopped by the dealership on a Thursday the 18th walked into the showroom and waited almost 10 minutes and not one of the sales persons even acknowledged my presence so I walked out.I received a text messa into the showroom and waited almost 10 minutes and not one of the sales persons even acknowledged my presence so I walked out.I received a text message from Christian apologizing and to setup an appointment and come in and see Justin the sales manager so I setup an appointment for July 29th at 530pm, the appointment was confirmed on Saturday July 27th. I left work early and drove to the dealership for my 530pm appointment I arrived at the dealership went in to see Justin only to be told the car was sold this morning. But wait they had other cars similar to the one I wanted. I kindly declined and walked out. They could have had the common courtesy to call me and tell me the car had been sold. More

My experiences working with Romeo Ford to purchase a new F-150 included misleading website pricing and mistakes made when quoting lease terms. This was a complete waste of my time, these jokers wanted almo F-150 included misleading website pricing and mistakes made when quoting lease terms. This was a complete waste of my time, these jokers wanted almost double the monthly payment compared to competitors. The only positive is they respond well to text messages More