Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Romeo Subaru
Saratoga Springs, NY
31 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 31 reviews
January 10, 2026
I went out to find a new car because my lease was expiring. Thought about another make, but I returned to Subaru, because of the great help I got from Tony Bovino! Tony deserves a ten star rating bec expiring. Thought about another make, but I returned to Subaru, because of the great help I got from Tony Bovino! Tony deserves a ten star rating because he kept a Subaru customer a Subaru customer! More
by oonagoona
Employees Worked With
Tony Bovino
December 06, 2025
I recently went to this dealer for a simple NYS Inspection with my 2020 Forester with only 15,300 miles. Thirty minutes after arrival I was informed my car had a flat tire and the Inspection had fa Inspection with my 2020 Forester with only 15,300 miles. Thirty minutes after arrival I was informed my car had a flat tire and the Inspection had failed. I could not comprehend what they were telling me as my wife and I had just driven there without any difficulty. Reluctantly I agreed to a new replacement tire. The the service desk advised that a one tire replacement would vio;ate my AWD warranty and would be noted by them in my wehicles service history. The only way to complete the Inspection and preserve my warranty. was to purchase and install four NEW tires, I was shocked. The service dept was closing in one hour and my wife and I had no way to get home. I very reluctantly agreed. I asked for any available discount on my 4 tire purchase and the Parts Mgr finally agreed to a whopping $20 discount. Can't you just feel the ROMEO Subaru Love. I went to Romeo for a $21 Inspection with a car with 15,300 miles and went out with $1100 bill. This was my First and Last visit to Romeo Subaru. More
by johnjkees
Employees Worked With
Beth
August 05, 2025
No loaner cars, car has been in shop for over 24 hours. Service writer made a big deal about text communication for status updates. It obviously doesn't work because I had to call 3x and wait on hold for Service writer made a big deal about text communication for status updates. It obviously doesn't work because I had to call 3x and wait on hold for over 15 minutes. More
by jasonsansone
Employees Worked With
I don't remember
July 25, 2025
I do not recommend this dealership AT ALL. Ive been trying to call about information on a recall. Ive called about 7 times. No one has called me back. An email was sent to every manager, NO ON Ive been trying to call about information on a recall. Ive called about 7 times. No one has called me back. An email was sent to every manager, NO ONE CALLED BACK. More
by Upset
Employees Worked With
Tony Bovino
June 15, 2025
A huge thank you to Andrew Azotea! When I bought my first new car on my own in over 50 years, he took care of me, helping me with all the choices available. He actually took me to a ve When I bought my first new car on my own in over 50 years, he took care of me, helping me with all the choices available. He actually took me to a vehicle on site to show the options and when the car arrived, spent a lot of time going over the features. When I have more questions weeks later, he’s quick to respond. More
by Annsvenson
Employees Worked With
Andrew Azotea
April 23, 2025
Would give them a ten but only had the car a week. Great and friendly staff. Got a real good deal. Highly recommend them. Tyler is awesome😊 Great and friendly staff. Got a real good deal. Highly recommend them. Tyler is awesome😊 More
by Sonnick
Employees Worked With
Tyler O'Brien , I can't remember them all
October 07, 2024
I use your facility for service on both my wife's and my Subaru Foresters. Two of the big reasons are Sid Nareindra and Kelsey Almeida. They both represent your company and it's values very well. They ar Subaru Foresters. Two of the big reasons are Sid Nareindra and Kelsey Almeida. They both represent your company and it's values very well. They are friendly, professional and trust worthy. They do what they say they are going to do and they make sure that it is done right. I spent most of my professional career in customer service for businesses that I owned and for businesses other individuals owned. I know excellent customer service when I see it. And I see it in these two Saratoga Subaru employees time and again. Thanks, guys. John Omaggio . More
by jomaggio13
Employees Worked With
Kelsey Almeida, Sid Nareindra
June 26, 2024
Dillion Wagner was my Sales Rep recently for the purchase of a pre-owned Subaru Forrester . From the time I walked in until I walked out, Dillion was professional, patient, and helpful. Thank you Dillion f of a pre-owned Subaru Forrester . From the time I walked in until I walked out, Dillion was professional, patient, and helpful. Thank you Dillion for going above and beyond! I love my car and you made this the best car buying experience I've ever had! More
by Saratogadreamin
Employees Worked With
Dillion Wagner
August 11, 2023
My salesman Andrew was so amazing. He assisted me with my trade and a new vehicle the same day I walked in the dealership. Andrew was very professional and knowledgeable in every asp He assisted me with my trade and a new vehicle the same day I walked in the dealership. Andrew was very professional and knowledgeable in every aspect of Subaru vehicles. I will definitely recommended the Mackey Autogroup and Andrew to my family and friends. This was by far the best experience I have had in a long time. More
by Patti
Employees Worked With
Andrew Azotea, John from Fiance
March 08, 2023
Every time I bring my car here, Brandon and Syd have been friendly, helpful, expedient and understanding. They go beyond merely professional, and always get me in ASAP. When I see them there I smile inside, friendly, helpful, expedient and understanding. They go beyond merely professional, and always get me in ASAP. When I see them there I smile inside, knowing I will be completely taken care of, and I am grateful. More
by Ellen
Employees Worked With
Brandon, Syd
