Ron Bouchard Kia

My experience at Kia was in the service dept. , I did not purchase the vehicle there as there were none available when we were looking. Had gone in for some recalls in December, no biggie, all see , I did not purchase the vehicle there as there were none available when we were looking. Had gone in for some recalls in December, no biggie, all seemed normal, no high pressure to purchase anything additional which was great. Fast forward to begining of February when my wife was driving the vehicle and it died on the highway. Misfire, changed spark plugs, no fix, so swapped coils, same issue. Knew there were issues with these at times so brought it in and dropped it off. Was told it may take a few days which was not a problem. Get a call a few days later, engine seems to have a failed cylinder but they need to have the warranty provider out to inspect to look further, no big deal, approved. At this point most communication stopped and only time we go any information was when we called and most of these required a long wait or a call back. Finally call again to see if it is covered and it is, GREAT! Would have been nice to get that call but understand they are busy. Was told it may be a while as parts are on backorder. I understood, had done some research prior and know about all the parts issues all over the country as I have worked in dealerships and insurance for the last 20ish years. Again, called now and then to check status, parts still on backorder, ok. No courtesy calls, always calls needing to be made. During all this we never requested a rental but we're told we were on a list. Getting into May and weather getting warmer we call and see if a rental may be possible as our other vehicle doesn't have air conditioning and have 2 small children. Told we are on the list. Just before memorial day we call and are told parts are in, should get it the Friday before memorial day. AWESOME! Call Friday, not even started, we were told they didn't want to start before the weekend...after we had been told it would be ready then. Tues comes and they have started. Get the call a few days later, it's done! Go pick it up, bring it to the gas station, drive home and all seems well. Look over the vehicle and find tape down the drivers side (just peeled it off), greasy finger prints all over the front (most wiped off), shift lock cap missing from shifter (found under seat), open the hood and the cloth heat shield at the firewall/bulkhead is torn and hanging, walk around vehicle and both left side drivers taillights are broken with the inner having a hole. Reach out, no answers and left multiple voicemail with no call backs. Wife calls, they answer so I get on the phone. Go over with Tyler the issues. Admits the front was most likely them but they did no work to the rear. Ask if the vehicle was moved at all by pushing it, then asks if I can bring it in to take a look and take photos. I ask if I can take photos and send and he agrees. A few emails back and forth as he is looking into it. Come June I should have an answer by the end of the day. Respond that I really just want the inner taillight/back up lamp as it has a hole. No communication since, have sent additional emails. Calls go to voicemail. I tried to be a understanding as I could through the entire process, didn't want to be a pain of a customer especially on a warranty job but the customer " service " was terrible and essentially non-existent. Thought I found a decent place to bring my vehicle, but I guess not. More

I brought my car in to get a sensor replaced under warranty on the rear bumper. Technician broke a couple clips along the rear left wheel well garnish/Moulding and did not inform me about it or take a warranty on the rear bumper. Technician broke a couple clips along the rear left wheel well garnish/Moulding and did not inform me about it or take action to fix it. Moulding wasn’t flush to the body of the car. They also left some glue residue on the bumper around the sensor which does not come off. This was service done on my new vehicle. I’m most upset at the lack of attention to detail and the service department which failed to inform me about the broken clips or the glue. When I notice a few minutes after arriving home I called them and they questioned if this actually happened. They did put me on the schedule to review the issue several weeks later after I called the service manager. I understand things can break but hiding this thinking the customer would not notice is sneaky and not honest. Here is a picture of the glue left on the sensor. Both issues have not been resolved. I actually have doubts they can remove the glue without ruining the paint. Very disappointed, will not be bringing my vehicle there again. More

Leasing a new car was a breeze; dealing with purchasing the vehicle after lease end was a nightmare with Kia. Absolutely horrible customer service, lack of timely processing and total disregard for the cus the vehicle after lease end was a nightmare with Kia. Absolutely horrible customer service, lack of timely processing and total disregard for the customer. I know the dealer doesn’t handle the transaction (everything is done through Kia Finance) but once we indicated we’d rather purchase than re-lease, they wanted nothing to do with us. Not helpful at all…..and this transaction took a total is 2 MONTHS to complete! Will never deal with these folks again even though we absolutely love the car (and we’ll definitely buy another one…..at another dealer! More