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Ron Marhofer Nissan - Service Center

Cuyahoga Falls, OH

4.5
41 Reviews

41 Reviews of Ron Marhofer Nissan - Service Center

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April 30, 2025

I was treated very well, and got the services I requested and additional things done that my car needed. More

by bdabney2269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Tinsley
Report | Print
May 01, 2025 -

Ron Marhofer Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2025

Service department isn’t the greatest. High turnover. Service times are extremely long. Wait time is extremely long. More

by Jbarnes424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucia. , Lindsey Tinsley
Report | Print
May 01, 2025 -

Ron Marhofer Nissan responded

Hi, we truly appreciate your honest feedback. Please reach out to our Service & Parts Director, Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com so we may identify ways to improve your experience.

April 29, 2025

Ok over the years, my most recent working with Josh was the best, he really cares about his clients! More

by Janlw68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
May 01, 2025 -

Ron Marhofer Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2025

We give Josh a 10 for service department. He was Great. Thank you Jeff and Sharon Hoover. He was prompt and kind and very nice. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service department at Nissan in cuyahoga falls ohio
Report | Print
Apr 25, 2025 -

Ron Marhofer Nissan responded

Hello Jeff, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Nissan. We are always more than happy to assist you if anything else comes up. Take care!

April 23, 2025

Lucia was amazing! The upgrade to the waiting area was nice and the coffee was delish! More

by OLIVIAJERKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia, Lindsey Tinsley
Report | Print
Apr 25, 2025 -

Ron Marhofer Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Nissan. We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2025

Service appointment was in time and completely accurate - service team was great to work with More

by rroberts2295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Apr 17, 2025 -

Ron Marhofer Nissan responded

Thank you for the great review! We're so glad to hear your service appointment went smoothly and that our team took good care of you. We appreciate your trust in us and look forward to helping you again next time!

Apr 18, 2025 -

Ron Marhofer Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

April 15, 2025

John, the grand poobah in service, was very helpful. Went above and beyond in helping. More

by dcratcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Tinsley
Report | Print
Apr 16, 2025 -

Ron Marhofer Nissan responded

Thank you for the great review! We love hearing that John — a.k.a. the grand poobah of service — was able to help you out. We’re lucky to have him on the team! If there’s anything else we can do for you, don’t hesitate to reach out.

Apr 17, 2025 -

Ron Marhofer Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 14, 2025

I absolutely can not recommend having service done at Marhofer Nissan. Outrageously and unjustifiably over priced. So much so that I had my vehicle removed from here unrepaired and still disassembled. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Cantor, Gabe Draper, Lindsey Tinsley
Report | Print
Apr 16, 2025 -

Ron Marhofer Nissan responded

Hi Chuck, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to Our Service & Parts Director Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com when you have a chance. Thank you, and we look forward to hearing from you.

Apr 17, 2025 -

Chuck responded

You can see my additional response on the Akron BBB website currently listed as a customer review. As noted, I do not dispute that there was damage from a rodent. My complaint is based on three issues. The need for the entire wiring harness needing replaced, leaving the shifter/console assembly totally disassembled and the fact that I was told that the wires were not cut. The video disproved that statement and causes me to wonder what else was inaccurate in the needed repairs.

April 02, 2025

Great experience from start to finish. My service adviser explained everything thoroughly. The service manager checked on things during the process. More

by yoe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Vuyancih
Report | Print
Apr 06, 2025 -

Ron Marhofer Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2025

Customer service in the service are very nice, welcoming, communicate well and respond timely. The accurately wrote what I expressed the problem to be. Service on the actual car from those in the garage area More

by sweett97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucia
Report | Print
Apr 06, 2025 -

Ron Marhofer Nissan responded

Hi, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to Our Service & Parts Director, Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com so we can try to restore your confidence in our business. We hope to hear from you soon.

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