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Ross Downing GMC Cadillac - Service Center

Hammond, LA

4.6
15 Reviews

15 Reviews of Ross Downing GMC Cadillac - Service Center

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June 09, 2025

Disappointed with my experience. The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor co More

by Kindergarten.Teacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michon, Hill, Burkart, Dauzat
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June 02, 2025

The service department is one of the main reasons I keep buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best! More

by Ninettes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy, service
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Jun 03, 2025 -

Ross Downing GMC Cadillac responded

Thank you for your continued support of Ross Downing GMC. We're so glad to hear our service department, and especially Kassidy, have made such a positive impact on your experience. We look forward to serving you again!

April 29, 2025

They got my truck repaired in very little time . I was happy about that . Good job More

by butlerWilliam471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Ross Downing GMC Cadillac responded

Thank you, William! We're glad to hear your truck was repaired quickly and that you were happy with the service. We appreciate the kind words and look forward to helping you again at Ross Downing GMC Cadillac!

April 05, 2025

Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I d More

by Chris L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert (GMC service department)
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Apr 05, 2025 -

Ross Downing GMC Cadillac responded

Hi Chris, thank you for your fantastic feedback! We’re so glad to hear that Robert and the team at Ross Downing GMC made your service experience smooth and efficient. It’s great to know that their attention to detail, promptness, and excellent customer service left such a positive impression. We truly appreciate your kind words and look forward to serving you again!

February 20, 2025

Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
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Feb 21, 2025 -

Ross Downing GMC Cadillac responded

Thank you for your kind words, LLoyd! We’re so grateful to have Cassidy on our team—she truly goes above and beyond to ensure our customers feel valued and taken care of. We’ll be sure to share your feedback with her! If there’s ever anything else we can do for you, don’t hesitate to reach out.

September 30, 2024

Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly More

by kyle2kold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Ross Downing GMC Cadillac responded

Thank you, Kyle! We’re glad to hear you found our service clean and professional. Our team appreciates your kind words and is dedicated to getting customers in and out quickly. We look forward to serving you again at Ross Downing Buick GMC Cadillac!

June 19, 2024

Everything was on schedule and completed in a timely manner . Service was friendly and fast More

by Codyg00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
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Jun 20, 2024 -

Ross Downing GMC Cadillac responded

Hi, Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us. It's great to know that our team was kind and professional throughout your visit. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business!

Jun 20, 2024 -

Ross Downing GMC Cadillac responded

Hi Cody, Thank you for your feedback! We're glad to hear that everything was completed on schedule and in a timely manner during your visit. Providing friendly and efficient service is always our goal. If there's anything else we can assist you with, please feel free to let us know. We appreciate your business!

June 03, 2024

Jay is my got to guy. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience. More

by usmc0105
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Jun 04, 2024 -

Ross Downing GMC Cadillac responded

Hi, Thank you for your feedback! We're delighted to hear that Jay has provided you with excellent service on both visits. We appreciate your trust in us and look forward to continuing to serve you.

March 22, 2024

Great, friendly, knowledgeable, and informative. Every time. I don't ever feel like I'm getting the "work around." Thanks! More

by ehmurrill426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
Report | Print
Mar 23, 2024 -

Ross Downing GMC Cadillac responded

Thank you for your kind words! We're thrilled to hear that you consistently receive great service at Ross Downing Buick GMC. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business!

February 27, 2024

Always the best service Ross Downing Buick GMC Cadillac. I plan to visit often. Thanks More

by jamesdav2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassidy
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Feb 28, 2024 -

Ross Downing GMC Cadillac responded

Dear James, Thank you for your kind words and loyalty to Ross Downing Buick GMC Cadillac! We're thrilled to hear that you always receive the best service with us. We look forward to welcoming you back on your future visits. If you ever need anything or have any questions, please don't hesitate to reach out.

Feb 28, 2024 -

Ross Downing GMC Cadillac responded

Hello, Thank you for your kind words! We're thrilled to hear that you had a great experience with us at Ross Downing Buick GMC Cadillac. We look forward to welcoming you back again soon!

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