Ross Downing GMC Cadillac - Service Center

General Maintenance. I appreciate pick-up and delivery return. Little late picking me up but a pleasant driver named Grant. I was not in a hurry so I was still please I appreciate pick-up and delivery return. Little late picking me up but a pleasant driver named Grant. I was not in a hurry so I was still pleased. Cleaned outside, changed oil, rotated tires, etc.. A $10 coupon applied. I am very pleased with this Downing Buick's service. More

You gotta read this one!I had to wait a few days for a repair appointment for my AC which was not cooling. I was asked to leave the car overnight, because they didn’t get to it. That’s not what I was tol repair appointment for my AC which was not cooling. I was asked to leave the car overnight, because they didn’t get to it. That’s not what I was told but I got it. A courteous young lady employee gave me a ride home. On the afternoon of the second day, I called my service writer, Jay. He told me that the AC compressor had a leak and needed to be replaced. He said it would cost $1,200. I asked how much was the bill so far. He said nothing. He said they don’t collect until the work is done. I said OK, I want to pick up my car today. He then says there’s a $150 checkout fee. I asked for what. He says for the diagnostics. I paid and left. The next day I brought my car to ROCK TIRE & AUTO REPAIR. The owner had my car for less than 5 MINUTES. He called me outside and asked me to sit in my car. He then turned up the AC full blast and brought it down to 36 degrees. It turns out the button on the dashboard for fresh air had been bumped bringing only outside air into the cabin. The expert mechanic didn’t catch this. THERE WAS NO LEAK, YET THESE T_-GS WERE GOING TO CHARGE THIS FEMALE SENIOR CITIZEN $1200!!! I don’t care how new your car is…never take it to this dealer unless you have time and money to throw down the drain. Let’s see what happens when I try to recover my $150 for their bald-faced lie. More

Emergency Repair A truck tire retread was thown into my path on the interstate on the way to Houston. I ran over it resulting in destroyed radiator and condenser. Cr A truck tire retread was thown into my path on the interstate on the way to Houston. I ran over it resulting in destroyed radiator and condenser. Craig Anderson, the service advisor helped us find the problem and get replacement parts on order overnight. They had use back together by the next day at noon so we could finish our journey home. More