Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Round Rock Nissan:
My salesperson was great. Very helpful and we found the vehicle that I wanted.
Before I went back to the dealership, the deal had already been agreed upon with my salesperson. Still, when I showed up I had to wait in excess of 45 minutes (with my 2 kids) to start the paperwork with the finance department. Now, if you have kids, you will understand that a 7 and 11 year old can only be patient for so long until boredom, hunger, arguing, etc kick in. When I finally did get in to see the finance person, everything started off fine and we started the paperwork. However, we hit a snag when he started to offer me the extras (GAP insurance, warranties, etc). When I declined the GAP insurance, he continued to press the issue. In fact, he made me feel like an idiot in front of my children for not taking it. This is absolutely unacceptable. When I declined it for the 4th and final time, he made me write on the piece of paper something to the effect of “I decline the insurance and assume all the risks” or something like that. From that moment on, his whole attitude changed and he was very rude and standoffish. Just because a customer does not want to purchase all the extras does not mean they need to be treated like an idiot. You can get cheaper GAP insurance from places other than dealers. In fact, I would recomment that you never purchase GAP insurance from a dealer as they inflate their prices. I have never heard of having to write this and can only assume that he did this to further belittle me. My neighbor works in the auto re-finance industry here in Austin and he had never heard of anyone having to write a sentence to decline insurance.
What was supposed to be a pleasurable experience turned into a sour one.
My salesperson walked me out to the truck and I told her about my experience. She laughed and suggested that I write to the manager. I failed to see the funny side of it. Now I do. He has never bothered to contact me.
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