Route 17 Nissan

My car sat at this dealership for 5 weeks waiting on an alternator and I had to rent A car for all that time at my own expense. alternator and I had to rent A car for all that time at my own expense. More

This is a dealer who treats me in an unbelievable way. No one should do business here. I made an appointment to test drive a used car a week in advance, and headed to this dealership the morning of the d No one should do business here. I made an appointment to test drive a used car a week in advance, and headed to this dealership the morning of the day after confirming that the car I was looking for was still in stock. I don't own a car yet, so I took a bus and walked for an hour and a half from home. Then the sales person told me that the car was sold this morning and is no longer available. When I asked what time it was sold, he said it was 10 o'clock. the call representative said they would have it in stock at 10 o'clock. I knew the sales guy was obviously lying, but I couldn't help it. The guy recommended a higher-trim car (and the car had been damaged), but offered more than $5,000 for tax & fee addition to the car price. When I told him it was over budget, he wanted to take out a loan. I wanted to pay in cash rather than a loan, so I told him the upper limit on my budget, but his boss came and told me unilaterally, ``That's impossible, we can't sell.'' The deal was over. The conversation ended without any suggestions that took my budget into account. This is an unscrupulous business method that attempts to trick people out of money by luring them in with fraudulent advertisements from the beginning. The boss doesn't know how to treat customers, so the employees treat him badly, making him the worst dealer. ​ More

Masters of the "bait and switch". If I could have left a ZERO STAR rating, I would have. These crooks advertised a 2021 Infiniti Q60 Red Sport AWD with 21k miles, 1-owner, clean Car If I could have left a ZERO STAR rating, I would have. These crooks advertised a 2021 Infiniti Q60 Red Sport AWD with 21k miles, 1-owner, clean CarFax, off-lease, alleged CPO vehicle on the dealership website, and other used car websites such as cars.com and edmunds.com for $40,990. According to the dealership, "Price includes all costs to consumer except tax, tags and applicable fees". We took the car out for a brief test drive (less than a mile on the route designated by the sales rep, Benny Rodriquez). My son wanted to buy the car, and when it came time to write up the deal, Benny added on a "mandatory certification fee" of $3995, which was nothing more than a glorified warranty that included unlimited key fob repair/replacement, and tire/rim repair coverage. This was supposed to be a CPO vehicle, but the tires needed replacing. When asked if the car went through the Infiniti CPO process, the sales rep responded "Nissan...Infiniti...it's all the same company". The Infiniti CPO program includes a 167-point documented inspection of the vehicle, which the dealership could not produce. The Route 17 Nissan "certification program" was just a grossly overpriced warranty, and they would not remove the "certification fee" from the deal. The dealership had a Monroney sticker on the car listing it for $50,500, advertised the car for $40,990 (a price they had no intention of honoring), and forced a "mandatory certification fee" of $3995 on the consumer to jack up the price of the car so the dealership could still make their margin. This is what deceptive and dishonest business practices looks like. Avoid this dealership. More

Both individuals from Route 17 NISSAN slaughterhouse who trying to ripped you of from your skin and forcing you to buy a warranty for $3995 for old car. Both of them they run my Credit Report without my con trying to ripped you of from your skin and forcing you to buy a warranty for $3995 for old car. Both of them they run my Credit Report without my consent and authority. Really discussing experience, I had with them and who ever read this comment beware of this slaughterhouse. Do not let them make you to wait to long for negotiation. THOSE ARE CROOKS More

I will never bring my car here again for service. I took it in for an oil change and tire rotation, and was swindled into paying $445.27 when I was not told that it would be additional money for what I took it in for an oil change and tire rotation, and was swindled into paying $445.27 when I was not told that it would be additional money for what was "needed" on my car. I had an appt and waited for over 45 minutes initially for my car to begin service. The serviceman also blatantly lied to me after waiting for over 2 hours for my car, that my car was being washed, and that was what was taking so long, when my car was never in fact washed at all. I've never experienced such poor service at a dealership, and I will for sure never give this dealership my business ever again. More

I've been going to this dealer for years and they've always helped me out. Wouldn't go anywhere else! Nick Rizzuto helped me out with my last purchase and it worked out really well. always helped me out. Wouldn't go anywhere else! Nick Rizzuto helped me out with my last purchase and it worked out really well. More

Great bunch of people. Helped me out more than they should hsve. I will difinakely recomend to all my friends and family Helped me out more than they should hsve. I will difinakely recomend to all my friends and family More

Nick was my salesman and he was great and was very personable. I think the worst kind of salesman is a pushy one and he was not that at all. He listened to everything I needed and was very accommodati personable. I think the worst kind of salesman is a pushy one and he was not that at all. He listened to everything I needed and was very accommodating. Nick the manager was also amazing at accommodating our family’s needs. More

I called the number on the website to schedule an oil change. I was told I did not require an appointment for an oil change and to just come in. I found that odd as that has never been the case for the 1 change. I was told I did not require an appointment for an oil change and to just come in. I found that odd as that has never been the case for the 10 years I have been coming to this dealership. I arrived Saturday to be told that I do require an appointment and it will have to wait over an 90 minutes before they can begin to service my car. I explain my frustration that I had tried to make an appointment but was denied by the person on the phone using the number on their website. Their only response was "it's not our fault". I've been a customer of this dealership for 10 years and have gotten two cars from here. They made no attempt to apologize for the miscommunication or to make any sort of effort to make this ok. Telling me "it's not our fault" when it is your fault made it so that I am questioning ever coming back to Route 17 Nissan. Worst experience I have encountered there. More

Nick did a great job assisting us, everything and all paper work, worked out smoothly, and everyone was very friendly, this place is highly recommended. paper work, worked out smoothly, and everyone was very friendly, this place is highly recommended. More