Route 2 Hyundai

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joshua Hamel

My Review of Route 2 Hyundai:
Had bad experiences with a dealership that I wont mention (Herb Chambers) only offering us A little over $3,000 for our 2005 Sante Fe on a trade in and very heavy on the pressure, if you catch my drift. So, as rte 2 Hyundai had previously serviced our vehicle we decided to give them a shot, Josh was awesome, no pressure, would show us a car then would walk away so we could discuss it with out a salesman hanging over our heads, the finance dept. worked hard to meet OUR PAYMENT BUDGET. Also, when they were working out financing Josh was curtious enough to keep us updated as to what was going on. Josh also has a great sense of humor, had some great comical exchanges with him.
I would, with out hesitation recommend Rte 2 Hyundai as a great place to buy your next vehicle or even for service on you Hyundai, and, if he's available, Josh is a great salesman to help you find the right vehicle!
Thank you Josh & everyone at Rte @ Hyundai for an awesome experience,
John & Norma

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Smith and Mark Casavant

My Review of Route 2 Hyundai:
I went to the dealer and Mark Casavant greeted me. I was coming from a bad expeience with another Hyundai dealer so I told Mark I just wanted to look around at their inventory. He politely handed me his business card, asked me to get him if I needed anything and walked away. My kind of car salesman!! I looked around and then talked briefly with Mark before leaving without any hassling or hustling. I returned another day but Mark was off and I got Brian Smith who was also very friendly and responsive. I had received an internet quote from Rte2Hyundai and wanted to pursue further. Brian gave me a line item breakdown without my asking. Every cost element including Documentation cost was disclosed and those were exactly what I saw on the final papers. I could not get that info from the other dealer I had visited. We discussed my trade and made offers back and forth and converged rapidly on a price. They didn't have the color we wanted so Brian went to work and found a car by the next day. We couldn't get there until later in the day so Brian delayed his normal quitting time to go through the paperwork with us and we drove out in a new Sonata. A very pleasant experience totally unlike the arrogant and rapid fire staff at Herb Chambers Hyundai in Auburn, MA. The financial lady ( I think her name is Margaret) and a lady named Kira were also very polite, responsive, and helpful. The best!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark

My Review of Route 2 Hyundai:
We visited Herb Chambers in Auburn and had a terrible experience, so we didn't know what to expect when we got to Rte 2. Mark came outside and greeted us friendly. He showed us some cars and when we said we could possibly buy a brand new car, depending on the deal he could get us, he brought us to the other side, where we fell in love with the Elantra. We went for a test drive with Mark and the whole time he was very helpful and extremely nice and we could tell he was trying to get us the best possible deal! He sure made this experience much more pleasant! He's not "just another salesman", trust me!
The only thing that upset me a little was that Marlene, the financial lady, said she wouldn't try to add my name on the loan because she already knew it'd be denied (I'm not a US citizen but I've had the same SSN since I first came here, 5 years ago). Well, my husband and I got a loan from our bank, both our names on it, so I guess it didn't really mattered what she said.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Nash

My Review of Route 2 Hyundai:
So far we have bought 4 new cars and 1 secondhand car from this dealership. I think that speaks volumes for the service they provide. I have used other dealerships and have never enjoyed the experience. I always feel I have managed to get a good deal at Rte 2 Hyundai. Everyone we have worked with there is courteous & professional. I can not remember names but have never had an issue with any employee. We also return to service our (new) cars there. I have recommended this dealership (& Hyundai cars) to friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark, Kira

My Review of Route 2 Hyundai:
After doing my research online and checking out the various sensible family sedans, it became pretty clear that the Sonata was the best value in the class of vehicle I was looking for. I originally checked out the Hyundai dealership in Auburn, which is closest to my home. Unfortunately, it was the worst of the old style car buying experience at that dealer...they tell you what a bargain your getting, despite the fact that they are pocketing all of the rebate money. So I walked out the door in Auburn and figured I'd check out Rt. 2.

My salesman Mark was outstanding. He was pleasant, knowledgable and didn't try to over sell me on anything. I had requested an online quote, and we worked with the numbers I'd gotten from the internet coordinator, Kira. And those were real numbers that matched up with the rest of my online research. We qualified for the owner loyalty rebate because of the Santa Fe we'd purchased in '07 from that dealership in Auburn. But guess what...when the Santa Fe needed minor service, we decided to take it to Rt. 2. We're never going back to Auburn; our dealership is now in Leominster at Rt. 2.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jermaine/Anthony

My Review of Route 2 Hyundai:
I had been shopping for a vehicle for a month and was considering a few different makes and models. I decided to inquire about the Hyundai Santa Fe and the prompt response and professioal service that I received from Route 2 Hyundai took me off the market immediately. The staff was knowledgeable and courteous and I would recommend them to anybody looking for a vehicle.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Smith

My Review of Route 2 Hyundai:
This is our third Hyundai purchase and we couldn't be happier with these cars. We have had no major problems with our other two so we decided to try again. Since we purchased our second Hyundai the dealership has grown. We wondered if we would get the same friendly service from the now "largest Hyundai dealership in New England". We did. Our salesman, Brian Smith was extremely friendly. We weren't rushed or pressured at all. Best of all we were able to buy the car and take it home all in one visit, thanks to his industriousness!! Although I don't remember his name, the finance dept. did a great job also. All in all a very good car buying experience. We do wish we could've gotten a better price, though.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Smith, Anthony Nash

My Review of Route 2 Hyundai:
Every one I dealt with at Rt.2 Hyundai was pleasant, helpful and willing to go the extra mile. I found them to be approachable and informative when choosing my 2008 Hyundai Elantra. I did not feel the “in your face” approach that I think most people have unfortunately come to associate car dealers with when looking for a new vehicle.

Rt.2 Hyundai was closed the day I arrived & the vehicle I was interested in wasn’t ready to test drive. I planned on returning the next day.

Brian Smith was willing to go the extra mile and offered to take me for a test drive (same car, different color) despite the fact they were closed. This gesture never came across as something he did just to make a sale, but as genuine consideration for the purchaser. I think that warrants extra kudos.

I would highly recommend Rt. Hyundai to family and friends.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Brian smith

My Review of Route 2 Hyundai:
I have owned several Hyundais over the years and actually purchased my last one from Rte 2. The sales experience that I had this time was the best that I have ever had with any vehicle I have purchased. Brian worked hard to get me to a price that I was comfortable with and went above and beyound to make sure I was happy. I was treated with respect which sometimes doesn't happen when the woman is buying the car.

I have used Rte 2 Hyundai for all of my servicing needs even on the Hyundais I purchased elsewhere. I would definately tell reccomend them.

JPL

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Melissa

My Review of Route 2 Hyundai:
I think the Route 2 Website is one of the reasons why I think Route 2 Hyundai is the best! It gives me a chance to see what they have to offer before I take a trip down. When I was looking for a new car, I spoke with Melissa on the phone. She was polite and friendly, and gave me a quote right away. I met her at the dealership, and she showed me around the lot, let me look at what was available, and then we went for a test drive. I was very impressed with her knowledge of the car equipment. The finance manager was very helpful with the paperwork (sorry I forgot his name). I came back to complete the sale, and did not have to wait long at all. I used the Service Center to get an oil change, and the lady at the desk was super friendly and professional. I liked that they had a coffee machine in the waiting area. I stopped at another Hyundai dealer before I purchased my car at Route 2 Hyundai, and while they were friendly, I never got a call back. So due to the excellent service and excellent pricing, I bought my car from Melissa at Route 2 Hyundai. I know have over 70,000 miles on my car and have only had to do oil changes, get new tires and brakes. And a few headlights. But other than that no mechanical problems whatsoever. I am a satisfied customer for sure! I plan on purchasing a new vehicle next year, and of course I will buy from Route 2 Hyundai!

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