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Royal Gate Dodge Chrysler Jeep Of Columbia

4.4

68 Lifetime Reviews

500 Admiral Weinel Blvd, Columbia, Illinois 62236
Call (618) 281-3000

Latest Reviews

May 11, 2017

"Amazing Service"

- Elvis1974

I purchased a 2009 Ford Mustang with less than 40,000 miles from them about six months ago. This dealership did whatever they needed to get me into this car. The service was amazing! My only complaint is there is a problem with the car that no one can seem to fix. When I bought the car it had a really bad shimmy in the steering wheel at 65+ mph, they put in our paperwork it would be fixed. They called to have me bring the car in so they could look at it. I had to drive it with this really bad shimmy for about a week. Well during that week I started getting this brake noise coming from the right front every time I applied the brakes. They looked at the car and noticed my tires were wearing funny so they ordered new tires and looked the brakes over and saw nothing wrong tightened everything to spec and had me come in a few days later to install new tires free of charge. Not a mile from the dealership the brake noise was back. I brought the car back they said the wheels took a lot of weight and were very hard to balance but the shimmy was gone and again chaecked the brakes found nothing wrong. They were right the shimmy is gone but the brake noise is still there. It comes and goes also, one day it will be mild and go away as you drive the car, other days it will make no noise at all then there are the bad days where it is really bad. This noise can be heard not only inside the car but outside the car also. I plan on taking it to Dobbs or something and have them look at it. The brakes work just fine, the car does not pull, it stops just fine with no issues except the noise. Under hard braking there is no noise, it is just normal easy braking every time the brake is applied you get this clunking noise. Besides that the car is wonderful, the dealership is awesome, I would buy from them again.

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Employees Worked With

Sefiu Somorin

April 19, 2017

"Great service"

- Jhartman01

Had a great experience buying my new vehicle from Royal gate in Columbia il. Rodney was my salesman and he was great. I was in and out in less than 2 hours.

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Employees Worked With

Rodney

January 03, 2017

"5 star experience!"

- CherokeeSUV

Our salesman, Joesph Varner, knew the vehicle inside and out. He was well aware of all the different options that the vehicle had include the other upgrade options. He was very passionate in his work. He had patience because we wasn't forsure what vehicle we wanted. The other salesmen and manager were very kind and made us feel welcomed. Also, Paul in finance was very helpful. We will definitely recommend Royal Gate Dodge to our family and friends.

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Employees Worked With

Joesph Varner, Mike the manager, and Paul in finance

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