About Royal Gate Dodge Chrysler Jeep Of Columbia
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Royal Gate Dodge Chrysler Jeep Of Columbia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Royal Gate Dodge Chrysler Jeep Of Columbia
We are the largest Dodge Chrysler Jeep dealer in southern Illinois. We carry hundreds of vehicles. Call Ralph Bradford at 618-946-1344 anytime for more information, special pricing and availability.
christabelle1965
4/20/2012 12:17:48 AM
Overall Score: 
1.3
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Shane, Jarrod and many others
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
I have been to this dealer at least four times to try to purchase a vehicle. My credit is not perfect and I am upside down in a newer trade vehicle. While the salesmen are nice while you are in the dealership, once you are gone....you never hear from them again....ever. You know guys, a call to say "we tried but couldn't get anything done for you" would be better than nothing at all.The last time I tried to trade there I called the manager to tell him that again I got no follow up. I left him a message. Guess what, I got no follow up from him either. I have had such horrible customer service from both the Columbia and St. Louis area Royal Gate that I tried to contact the General Manager. He would not return my call, so I tried to contact the owner....again....he will not return calls. And the customer service in sales is not the only thing that is bad. My husband owns a 2010 challenger that we have serviced at the Columbia store. He had a hunch that when he was paying to get his tires rotated, they weren't being rotated. He marked a rim the last time he took his car in for service. Guess what....they didn't rotate the tires. The service manager was visibly upset for this, never the less, it should not have happened.
A customer may not be in a position to buy a 50,000 dollar vehicle at all times in their life, but I have purchased several in the last 10 years. Dealerships should not shoo away the customers with shallow pockets. You never know when they will come in a make a big purchase because you treated them right the first time.
Shame on all of you. Respect your customers. No wonder you ratings are so low on every customer review site.
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mbkarrdna
3/23/2012 11:34:17 AM
Overall Score: 
4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ralph Bradford
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
I would definitely recommend this dealership to someone else. The price was very good. I walked in wanted $1000 less than what we paid, but let's face it doesn't everyone want a car for less money. It was a very easy purchase. Unfortunately the car I wanted wasn't on the dealer's lot, but Ralph found it for me at another dealership. We got the deal completed quickly. I really love the features of the new car as well.
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 3/31/2012 10:21:51 AM
We greatly appreciated the opportunity to sell you a vehicle and for the great review in a public forum such as this. If there's anything we can do for you in the future please don't hesitate to contact us and please stop by and say "Hi" when you come in for your free oil changes.
kssmile
3/8/2012 3:01:09 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jim Harrison
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
Working with Jim was a pleasure. He was not pushy and was very professional, he let us go home and think about it over the weekend. We would buy a car from him again. The whole experience was wonderful.
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 3/31/2012 10:23:17 AM
Jim has been a great asset to our dealership and it's our employees actions that earn great reviews such as yours. Once again, thank you for your business.
pjfitzhugh
2/21/2012 1:32:28 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ralph Bradford
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
We both feel that the pricing and friendliness were outstanding, and the finance guy gave us the best rate he could find. We would definitely return to Royal Gate if we were in need of another vehicle.
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 3/7/2012 2:26:59 PM
We greatly appreciate your business and hope we can assist you in you car-buying search the next time your in the market. Please contact Ralph at 618-946-1344 if there is anything we can do for you and again, thank you for giving us the opportunity to help you.
boxjumper@att.net
1/16/2012 11:31:38 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Tom Ellis
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
Tom Ellis made me feel very comfortable- at ease with my decision to get the car, very satisfied. Michael Perniciaro did his best to get me a decent rate for my loan.
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 1/23/2012 3:09:01 PM
Tom and Michael do a good job for the store and I think that's quite apparent when one browses our reviews.
axel_2078
1/3/2012 10:30:33 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Tom Ellis
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
This was without a doubt the best experience my wife and I have ever had at a car dealership. We were looking for a newer van to replace our 2006 Dodge Grand Caravan because it was long out of warranty and the recent repairs were really hurting the pocket book. Fortunately, it was paid off. We went through USAA to get better pricing since they work with the dealership and we got a big chunk of change taken off the MSRP right away. The salesman, Tom Ellis, didn't even try to haggle us. He looked at the paperwork from USAA and said "Ok, that's the price you'll get." We knew what we wanted for our trade beforehand and we didn't want to back down from it because we believed it was fair. They came back just $500 shy of where we wanted to be so we asked for an extra $200 and they said no problem. They also gave us free oil changes (4 per year) for the life of the vehicle. We felt we got an excellent deal and don't feel slighted at all.
Our salesman, Tom Ellis, was truly a pleasure to work with. He made us very comfortable, was very honest, and didn't try to pull the wool over our eyes like some salesman tend to do. He made everything easy for us. In fact, the whole process from start to finish (not including the test drive) probably took around 3 hours. The wife and I knew what we wanted before ever walking in because we had done our research and knew what they had and Tom made the process smooth as silk. I've worked with many car dealerships in the past, but this has been the best experience hands down.
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 1/4/2012 9:32:06 AM
We are pleased to hear that you had a good experience at our dealership and that Tom Ellis did a great job for you (he always does). Legitimate reviews like yours help our dealership greatly and we appreciate the fact that you took the time to share your good experience in this public forum.
dchamberlin3
12/1/2011 2:52:57 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Doug Wright
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
The service I received was excellent. I didn't think it would be possible to get anywhere near the type of deal I got and they made it happen. They truly value customer satisfaction and Doug really worked with management until they got the deal done for me!
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 1/4/2012 9:33:27 AM
Doug has proven to be an asset to our company and we're glad you had a good experience at our dealership!
Glass man
8/29/2011 11:16:46 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ralph Bradford
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
From the time I contacted this dealership until the time I went in to actually buy the truck the salesman was knowledgeable and professional. He also threw in free oil changes for life and knocked off another 600 dollars. I had a good experience for a change and have even referred 2 friends that were looking for new cars. This place gets 5 stars in my book!
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 1/4/2012 9:34:05 AM
We're happy to hear from satisfied customers and we know that these are the people that help us stay in business. We get one chance to do things right so we're always ready to work "for" the customer.
RoyallyScrewed
3/17/2011 1:00:31 AM
Overall Score: 
2.6
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Mark Feazel
My Review of Royal Gate Dodge Chrysler Jeep Of Columbia:
Salesman flat out lied about specs on the vehicle (specifically MPG) and lied about free oil changes for the life of the vehicle as long as I owned it. Apparently when I called to schedule my first free oil change they never heard of any program like that and when I contacted the salesman he denied ever mentioning anything like that.
Few items on the vehicle on delivery needed remedied. I scheduled the appointment for 3 things to be fixed. Only 1 was fixed and the vehicle was filthy when I went to pick it up.
On another occasion the service worker just up and left for the day while supposedly looking for someone to help me get checked in. Another worker asked me about 15 minutes later if I was being helped and I said I was by X and he informed me they left for the day.
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Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 11/3/2011 11:12:55 AM
If you buy a Jeep with the hard top already included it will only cost you several hundred dollars. Hard tops bought through the parts department of a Jeep dealer are more than 2000 dollars. You openly stated that you were told you could not get an after-the-fact hard top for the same price and you still went ahead and bought the Jeep anyway. I fail to see how you were "screwed" when you knew exactly what the deal was when you signed the papers.
Response from: RoyallyScrewed
Added: 11/6/2011 9:14:01 PM
I have no clue what you're referring to with your comments regarding a Jeep purchase. I did not purchase a Jeep when I entered my comment dated 3/17. I stand by my experience and have already turned at least two customers away from this dealership and its sneaky practices. Apparently I'm not the only one who feels screwed, am I?
Response from: Royal Gate Dodge Chrysler Jeep Of Columbia
Added: 12/1/2011 3:20:43 PM
We have had the free oil change program for 3 years now so I'm wondering what dealership you actually called.