Royal Jaguar-Land Rover of Tucson - Service Center

Royal has the worst service departments in Tucson. Stay clear. The pictures show how they returned my car after having it for 5 weeks. Said everything was fixed. Left engine compartment covers not put Stay clear. The pictures show how they returned my car after having it for 5 weeks. Said everything was fixed. Left engine compartment covers not put back. But the whole incident gets worse. Dropped my car off for an appt on 2/20 and when I made the appt was told 3 days. Drop it off and they say they are backed up for 3-4 weeks but had to leave car or loose place in line. Returned car on 3/21 and they broke the bevel to the entertainment system and within 5 miles the whole thing fell out of the dash. Bring it back part will take 2-3 weeks to come in. Got my car back yesterday and open the hood today and see what is shown in the picture. They took the covers off the engine and never put them back on so had to bring it back and leave it with them. So I have not had my car since 2/20. In addition I have written proof that their service advisor Travis lies, he belittles people and just want to get rid of you and not provide any type of customer service. To top it all off spoke with Quinten who is the director of all the service departments and he assured me he was going to look into the issues and make sure when I get my car back everything is complete. Obviously another lie or he just does not care. And this is the person in charge of all the Royal service departments. This is the 3rd time I have had similar issues with a Royal service department so stay far away from any of the Royal brands. More

My recent service visit to Royal Land Rover was terrific! My appointment was easy to schedule and the service was performed promptly and professionally. My Service Advisor, Luis Rubio, was both frien My appointment was easy to schedule and the service was performed promptly and professionally. My Service Advisor, Luis Rubio, was both friendly and knowledgeable; he helped with all my many questions and made the visit a great experience. Hats off to Luis! More

Experience was great. Mary Lou really took good care of us and we are very happy with our purchase. Mary Lou really took good care of us and we are very happy with our purchase. More

I have had anything but outstanding service and i do not feel like just a number. I feel that Justin has gone above and beyond to assist in my needs in regards to my Velar. He is polite professional and kno feel like just a number. I feel that Justin has gone above and beyond to assist in my needs in regards to my Velar. He is polite professional and knowledgeable. He takes his time to answer all my questions and never makes me feel rushed or unimportant. More

My family has been using this dealership for many years and always got incredible service, up until I got a car here. The unfortunate truth is if you don’t buy a luxury vehicle, they will treat you differe and always got incredible service, up until I got a car here. The unfortunate truth is if you don’t buy a luxury vehicle, they will treat you differently when going in for service. I got a 2019 Ford Fusion and in the year and a half that I barely had it, it spent more time in the shop than in my possession. This isn’t Royal’s fault but every time I needed to take my car back into the shop, I was always questioned and told the issues couldn’t be duplicated. Being younger and having tattoos I pretty much expect at this point that I’m not always going to get the best customer service, but this was way different. I had to constantly call and let them know the issues weren’t fixed, I had to switch service guys on multiple occasions because I have a very low tolerance with being treated poorly at this point. They constantly made me feel like I was a burden because I was upset with how often my car had to go in, a car that was brand new to me. It would be in the shop at least 1-2 times every other month, and sometimes for 2 weeks to a month at a time. Then I would receive it back and it wouldn’t be fully fixed. Not to mention, on TWO different occasions they gave me my car back scuffed up & with the front bumper popped out, then again with a HUGE crack in the windshield and tried to tell me it came to them like that. Ziek started off as helpful, and then after I kept having issues it seems like he got annoyed with having to help me and decided to give up on that. Toward the end, I would call the shop and leave a voicemail inquiring when someone would call me back to get my windshield replaced, and was ignored multiple times. It got so bad to the point where my family was extremely disappointed in the service I was receiving, and we decided it was best to get rid of the car. This is by far the worst customer service experience I’ve ever had and I’m so grateful to never have to deal with them again. More

James AMAZING Service Manager!!! The absolute BEST in customer service!!! James the Service Manager is top notch and goes ABOVE and BEYOND!!!! He pays attention to the fine details, The absolute BEST in customer service!!! James the Service Manager is top notch and goes ABOVE and BEYOND!!!! He pays attention to the fine details, always has a personable warm welcome when you walk in the door and he takes the time to know your name as he comes out to meet you before you can even get out of the vehicle!! You can tell He truly LOVES his job!! James IS the epidomy of customer service!!! More

Extremely helpful and knowledgeable! Paul was very helpful with the issue I was having and took the time necessary to make sure I was completely satisfied before he called the job done. Paul was very helpful with the issue I was having and took the time necessary to make sure I was completely satisfied before he called the job done. Would definitely recommend him to others. More

Outstanding Dealership Royal Jaguar is an outstanding dealership. From sales through service, everyone is friendly courteous, helpful, knowledgeable and make a special effo Royal Jaguar is an outstanding dealership. From sales through service, everyone is friendly courteous, helpful, knowledgeable and make a special effort to provide the best service possible. More

Terrific First Visit to Dealer Great Job by James Nicoloff We brought our aged Land Rover in for a new key on March 8 in the afternoon. James Nicoloff, with whom I had had seve Great Job by James Nicoloff We brought our aged Land Rover in for a new key on March 8 in the afternoon. James Nicoloff, with whom I had had several previous conversations, was there to greet us and make us feel welcome to the dealership. He was very helpful and knowledgeable. The coding of the new key was quickly accomplished and we had a chance to chat with James about our LR, maintenance, and other topics. He even helped us find someone who might be able to work on my wife's antique Alfa Romeo Spider Veloce. Also, my wife and I both loved the cookies and coffee available in the very pleasant waiting area. Even our little dog was made to feel welcome. Albert received lots of pets and attention from the staff and seemed to enjoy the experience as much as we did. We will be back, and Royal has a really terrific service rep in James. Thanks to all of you! Carl Rohne and Sandra CH Smith More