Royal Moore Mazda

Sales staff was nice. Truck had a very poor detail when picked up. We also noticed a cracked windshield on the way home that wasn't observed on the test drive. Truck had a very poor detail when picked up. We also noticed a cracked windshield on the way home that wasn't observed on the test drive. More

I'm sure I already filled one of these out. I was met by a service advisor as soon as I pulled up. She already knew who I was. The whole process was very easy and the technician sent me video o I was met by a service advisor as soon as I pulled up. She already knew who I was. The whole process was very easy and the technician sent me video of what he found. Very impressed. More

Service transferring of cars to greeting and smiles made me feel my car was in good hands Thank you!!! me feel my car was in good hands Thank you!!! More

Omid, the GSM is an absolute moron who made the transaction immensely harder than it needed to be. Spoke to me like I was an idiot, lied multiple times in the same phone call about "how the car bus transaction immensely harder than it needed to be. Spoke to me like I was an idiot, lied multiple times in the same phone call about "how the car business works" (I was a part of it for over 6 years, everything he claimed was either a lie or due to incompetence) Truck I was purchasing was claimed to be "borderline new" condition. Has a variety of scratches all over, deep scratch on the hood that was poorly covered up, pits in the paint and paint chips throughout. None of this was disclosed prior to driving there. They sent videos of the car from a distance and assured me it was in great condition. Told my salesman when I would be there. I was driving from 5 hours away. I gave him an update when I was an hour out and asked to please have the vehicle ready so I could leave and drive home ASAP. I showed up to a truck that STILL wasn't fueld up, it wasn't cleaned and my insurance wasn't filled out and completed even though I sent all of it the day before. Had to wait almost another hour to leave upon arrival because of this and it wasn't even cleaned. Absolute embarrassment of a dealership and customer service. The ONLY saving grace is the sales manager, Rony. He was excellent, kind, courteous and a pleasure to work with. He is the only reason I purchased here. I will never return here and never refer this dealership to anyone else. I have purchased over 16 vehicles and this was the worst dealership by far. More

Everything was done that I asked for except a tire rotation for which I was probably billed for. I understand RM kept the best tires on the back, but this would be the 2nd time the rotation was not do rotation for which I was probably billed for. I understand RM kept the best tires on the back, but this would be the 2nd time the rotation was not done and there is uneven tire wear on the front tires. The advisor offered to put on the rack and do it at time of pick up. I did not have the time to wait unfortunately. Not really upset, but a little disappointed.. More

The best in town! I’m very happy with the service provided and how quick they got it done I’m very happy with the service provided and how quick they got it done More

Your new building and waiting area are very pleasant. The expresso machine was a real treat! Good job. The expresso machine was a real treat! Good job. More

Tanner and Amari are great! Everyone is very friendly and nice. The new building is awesome. Love the car on the lift! Everyone is very friendly and nice. The new building is awesome. Love the car on the lift! More

Great dealership. Honest and helpful people. Omid is always so easy to work with. They are caring Folks too. Honest and helpful people. Omid is always so easy to work with. They are caring Folks too. More

Excellent and fast service, convenient appointment system. I had an email offer which I forgot to mention while making the appointment, but they still honored when I presented the email on my phone. S system. I had an email offer which I forgot to mention while making the appointment, but they still honored when I presented the email on my phone. Super satisfied. More