Rub Ford Inc

Oil change and leaky tire I had an appointment and was greeted promptly. My car was taken in immediately for service and returned quickly with all my problems solved. And it I had an appointment and was greeted promptly. My car was taken in immediately for service and returned quickly with all my problems solved. And it was done at a reasonable price. Well worth the drive. More

Sensor light My day light sensor went back causing by dash light to go dim during the day. Called an got an appointment for the next day. Within several hours th My day light sensor went back causing by dash light to go dim during the day. Called an got an appointment for the next day. Within several hours they had everything put back together and I was on my way. Great service - great people! More

Engine light on! The engine light came on even though I had just had the oil changed. Called of an appointment and they got me right in. Turned out there was a vale The engine light came on even though I had just had the oil changed. Called of an appointment and they got me right in. Turned out there was a vale struck and they had me on my way within 30 minutes. People a friendly and know what they are doing. I drive 45 miles to have them service my car because I trust the. Roger Reardon More

Service/Repair Deparment/Customer Service I called to have Recall work done on my Ford Fiesta. I called and was given an appointment for 2 weeks out so that the parts could be ordered. I go I called to have Recall work done on my Ford Fiesta. I called and was given an appointment for 2 weeks out so that the parts could be ordered. I go in for the scheduled appointment, only to find out that they need to inspect the door latches, and only then can they order the parts, meaning that I would have to schedule another appointment to have the work done. This showed poor customer service and repair knowledge on their part, as I could have brought in the vehicle 2 weeks earlier and then come back for the repair. I have since contacted another Ford dealership, who are going to honor the recall notice to replace all4 latches (not inspect and pick and choose), all in a 2 day period. This is the second time I have used this dealership for service. The 1st time was just lousy customer service. I figure I have given a dealership 2 chances to get it right. Go to another dealership. I spoke immediately with the General Manager, who showed no concern for the lack of service I received, or any type of appology for the inconvenience to me. More

GREAT Service This dealership though small was a huge help with taking my trade in vehicle at market price and giving me a great price on a new Ford with great inc This dealership though small was a huge help with taking my trade in vehicle at market price and giving me a great price on a new Ford with great incentives. This was my second new car from Rub Ford. More

The Truck that I've been waiting for I received the best experience of salesmanship in my life from Jim. All of my questions were answered and I highly recommend Jim at Rub Ford who I wi I received the best experience of salesmanship in my life from Jim. All of my questions were answered and I highly recommend Jim at Rub Ford who I will tell all of my friends to go see. Truly a great experience with the purchase of my new truck. More

I bought a used Lincoln from Ray Rub about a week ago. He was very nice when I went in and offered me a great price on my car. After 5 days home with my new car I came out of my house and noticed that my He was very nice when I went in and offered me a great price on my car. After 5 days home with my new car I came out of my house and noticed that my side mirror was hanging down. I called my auto repair man and he said that I should notify the dealership because the part looked rusted out and they should be accountable. I called Ray the next morning and I was treated very rudely. First of all, he was basically putting the blame on me. He said if you wreck your car two weeks after you buy it then, then you think I am responsible. I said no, but I did buy a 23000 vehicle from you and had the mirror come off in 5 days without being in any wreck. He then tried to tell me that maybe my vehicle wasnt safe in my driveway. Really? I park my vehicle up far up in my driveway and live in a community where I have never had a problem before! So basically he didnt want to deal with this problem or any other problem. He told me that he didnt want me to be mad but there is nothing he can do and basically that this is not his problem. I was thinking that by going through the owner that he would want good customer service. Boy was I wrong! I WILL NEVER EVER AND HIGHLY SUGGEST IF YOU ARE OUT TO SPEND MONEY.... DO NOT GO TO RUB FORD! They will take your money and that is all. More

Fantastic dealership! A true low pressure place to purchase. Definitely my new dealership for purchases and referrals. Didn't like the Plainfield Ford Dealership from bad service and sales experiences purchase. Definitely my new dealership for purchases and referrals. Didn't like the Plainfield Ford Dealership from bad service and sales experiences, so this was a pleasant suprise. More