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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.7
142 Reviews
Contact Dealership

5415 S Desert Blvd

El Paso, TX

79932

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By Type

Showing 142 reviews

September 05, 2023

Awesome service. Joe was attentive and let me knew what was going on. Happy with service department as well. Checked all item. More

by ssm315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Report | Print
Sep 05, 2023 -

Rudolph Mazda responded

Thank you for the great review! Carlyle Meeks Service director

August 26, 2023

Poor service and customer service . No attention to customer as expected. Lack of professionalism. First time experiencing bad service after so many times going to Mazda dealership More

by YESSICA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe, Loreno Carillo
Report | Print
Aug 28, 2023 -

Rudolph Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I know we spoke and hopefully how we respond to our mistakes sets us apart from the rest. Carlyle Meeks Service Director Carlylem@rudolphcars.com

August 24, 2023

Detailed service quote and fast , efficient work! Communication with the service center is easy. Highly recommend! More

by Norma5473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Aug 24, 2023 -

Rudolph Mazda responded

Norma, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Carlyle Meeks Service Director Carlylem@rudolphcars.com

August 20, 2023

Great people at Mazda Rudolph everything was hassle free and they address all the questions More

by MANUEL.COSS360
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Victor Guerrero
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Aug 21, 2023 -

Rudolph Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

June 24, 2023

Excellent service. Explained what was needed clearly & completed the work quickly and well. Continues great service for the last 6 years. More

by rj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Report | Print
Jun 26, 2023 -

Rudolph Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 23, 2023

Very bad work. ....my car is liki oil....very unprofessional ....they didn't wash my car after service.....all 👎 More

by hector.palacios
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I don't remember the name
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Jun 26, 2023 -

Rudolph Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Jun 26, 2023 -

hector.palacios responded

Customer services followed up the problem same week and fixed.... Thanks

June 22, 2023

Everything went smoothly and good, we received all the help we need it and in time. More

by enlosa
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Jose Anaya
Report | Print
Jun 24, 2023 -

Rudolph Mazda responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Mazda! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

June 21, 2023

Excellent service by the service department at Rudolph Mazda. Will return when next service is scheduled. More

by jwilson05617
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 21, 2023 -

Rudolph Mazda responded

Thank you for choosing Rudolph Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lam Nguyen Sales Manager lamn@rudolphcars.com

June 19, 2023

Had Texas State inspection and oil change done. This was performed well and in a timely manner. The tech was courteous and polite, and informative. More

by jcriley0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
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Jun 19, 2023 -

Rudolph Mazda responded

Thank you for choosing Rudolph Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lam Nguyen Sales Manager lamn@rudolphcars.com

June 15, 2023

Still waiting for warranty work that was already approved and pictures taken by former Mazda service manager Rachel and still not done, even requesting more pictures, keep in mind I have been dealing with th More

by fvillaroyval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Jun 19, 2023 -

Rudolph Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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