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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.7
138 Reviews
Call Dealership (915) 845-8501

5415 S Desert Blvd

El Paso, TX

79932

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Showing 138 reviews

January 23, 2024

He was very friendly and helpful. Everything was good but the shuttle. I ended up taking an uber. More

by pastrana_04
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 24, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 21, 2024

The dealership had my car for almost a month and about ten days to just install an alternator More

by ELOYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loreno Carillo, Joe Maynez
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Jan 24, 2024 -

Rudolph Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 17, 2024

Easy to make appointment and the work was done quickly However, they have a shuttle but it takes more than an hour for them to take you . So i had to take an UBER myself to get back AND THEY DID NOT W More

by galatea19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Loreno Carillo
Report | Print
Jan 18, 2024 -

Rudolph Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 14, 2024

It was Rudolph Honda, and the tech was Taylor. It was an excellent experience. I think the transmission should undergo a forensic examination. The situation for my daughter could have been a life More

by Ltsanchez47
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 15, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We are also glad to hear that everything worked out for your daughter and that she is safe. That is the most important thing! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Personnel were very attentive and professional They truly value the quality of care given to the customer More

by Jimboslice
Recommend Dealer
Yes
Employees Worked With
Lorena, Alfonso, Joe
Report | Print
Jan 14, 2024 -

Rudolph Mazda responded

Thanks for sharing about your experience with Rudolph Mazda. We appreciate your business, Jim, and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 13, 2024

Very good I love the way we were treated. Very clear and specific information was provided. More

by wicharmoon
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Report | Print
Jan 14, 2024 -

Rudolph Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Mazda, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

January 13, 2024

I went in for a diagnostic. I signed for transportation, and I took a seat. About 20 minutes later, I was going home with a solution! More

by binderknees
Recommend Dealer
Yes
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Jan 14, 2024 -

Rudolph Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 12, 2024

Good time, guy very helpful Very pleasant visit. Guy very helpful. Got oil change in good tima More

by corralmisael
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 14, 2024 -

Rudolph Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 11, 2024

Rudolph is both dependable and very reliable. I am a loyal customer for over 18 years. More

by jgbretting
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 11, 2024 -

Rudolph Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rudolph here at Rudolph Mazda. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 11, 2024

issue was not resolved, need to take vehicle back in. coolant light on since august, cant seem to fix the issue More

by bellaherrera74
Recommend Dealer
No
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 14, 2024 -

Rudolph Mazda responded

Thank you for providing this feedback, Bella, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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