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Rudolph Mazda - Service Center

El Paso, TX

4.6
94 Reviews
Call Service Center (915) 845-8501

94 Reviews of Rudolph Mazda - Service Center

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April 04, 2024

Easy online appointment scheduling and they were able to see me next day. Great customer service and quick turnaround for my oil change More

by m316ark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Apr 05, 2024 -

Rudolph Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 18, 2024

They have always been great! Love that when car is going to take a few hrs or a few days they provide a loaner car More

by STEELERS1959522
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Jul 05, 2024 -

Rudolph Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Mazda! Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 07, 2024

In summary, they lack attention to detail. During my last visit, the way they communicated gave me the impression that they were trying to avoid doing warranty work. First, they made it sound More

by peterjameslynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Maynez
Report | Print
Mar 11, 2024 -

Rudolph Mazda responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 29, 2024

Completed all scheduled work in a timely manner. Interior of dealership nicely appointed. Good coffee ?? machine! More

by MIKEFREITAS
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Mar 01, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Mike, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 27, 2024

Took care of recall but took a bit too long Overall since it was completed I am good More

by scatomic
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Feb 28, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with Lorena and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 06, 2024

I always have a good experience with Rudolph Staff is always cordial and responsive Good More

by SGOLTZ1
Recommend Dealer
Yes
Report | Print
Feb 06, 2024 -

Rudolph Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 01, 2024

She's an aknowledgeable person, helpful and very polite! ! You need to keep employees like Lorena. I feel very comfortable with her advise every time my car needs it. More

by SOLOPEZ0
Recommend Dealer
Yes
Employees Worked With
Lorena Carrillo
Report | Print
Feb 02, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 23, 2024

He was very friendly and helpful. Everything was good but the shuttle. I ended up taking an uber. More

by pastrana_04
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
Report | Print
Jan 24, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 21, 2024

The dealership had my car for almost a month and about ten days to just install an alternator More

by ELOYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Jan 24, 2024 -

Rudolph Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 17, 2024

Easy to make appointment and the work was done quickly However, they have a shuttle but it takes more than an hour for them to take you . So i had to take an UBER myself to get back AND THEY DID NOT W More

by galatea19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Loreno Carillo
Report | Print
Jan 18, 2024 -

Rudolph Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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