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Rudolph Mazda - Service Center

El Paso, TX

4.6
94 Reviews
Call Service Center (915) 845-8501

94 Reviews of Rudolph Mazda - Service Center

Sort by
June 23, 2023

Very bad work. ....my car is liki oil....very unprofessional ....they didn't wash my car after service.....all 👎 More

by hector.palacios
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I don't remember the name
Report | Print
Jun 26, 2023 -

Rudolph Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Jun 26, 2023 -

hector.palacios responded

Customer services followed up the problem same week and fixed.... Thanks

June 21, 2023

Excellent service by the service department at Rudolph Mazda. Will return when next service is scheduled. More

by jwilson05617
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jun 21, 2023 -

Rudolph Mazda responded

Thank you for choosing Rudolph Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lam Nguyen Sales Manager lamn@rudolphcars.com

June 19, 2023

Had Texas State inspection and oil change done. This was performed well and in a timely manner. The tech was courteous and polite, and informative. More

by jcriley0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Jun 19, 2023 -

Rudolph Mazda responded

Thank you for choosing Rudolph Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lam Nguyen Sales Manager lamn@rudolphcars.com

June 15, 2023

Still waiting for warranty work that was already approved and pictures taken by former Mazda service manager Rachel and still not done, even requesting more pictures, keep in mind I have been dealing with th More

by fvillaroyval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Jun 19, 2023 -

Rudolph Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 15, 2023

Service was a ok. i wanted them to check a sound i had but they didnt. so i am going back next week. overall good job More

by editosae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo
Report | Print
Jun 16, 2023 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and look forward to serving you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 12, 2023

Lorena is always very attentive. Love the fast service. Cannot complain about anything other than having to go to vw More

by lilianaprieto333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loreno Carillo, Joe Maynez
Report | Print
Jun 13, 2023 -

Rudolph Mazda responded

Thank you so much for your kind words, Liliana, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 07, 2023

Service center was very helpful and efficient when receiving oil change on my 2023 CX-50 More

by Robin.leos13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Anaya
Report | Print
Jun 08, 2023 -

Rudolph Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

June 07, 2023

You always take care of my cars and keep them running great. Thanks Rudolph Mazda More

by THENRY044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Report | Print
Jun 07, 2023 -

Rudolph Mazda responded

Thank you for the great review! I will pass it along to Joe and his team! Carlyle Meeks Service Director

April 05, 2023

I always come back to Rudolph! I bought my Mazda here and loved the customer service so much it made me want to come back! Will definitely recommend people to purchase their next c More

by sierrahancock785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Kaplan, Carlos Tinajero
Report | Print
Apr 05, 2023 -

Rudolph Mazda responded

Thank you so much for the review! I will pass this along to Carlos and Alan!

April 05, 2023

Staff is friendly, knowledgeable and helpful. The time I spent waiting for the service was minimal. More

by MRANEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
Report | Print
Apr 05, 2023 -

Rudolph Mazda responded

Thank you very much for the great review! We really appreciate your input and your business!

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