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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
325 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 325 reviews

May 29, 2025

My old tires had more than half the lifetime thread left in them and the service rep. Kept them, even though I specifically asked for them to be returned to me. More

by EMART0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
May 27, 2025

Service was better than expected. They told me it would take 3 days. They work so fast that in a matter of 24 hours the job was completed. Excellent service. Will go back again. More

by rivera.cm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Report | Print
May 27, 2025 -

Rudolph Volkswagen of El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 27, 2025

They couldn't get an appointment until a month later. They kept the car for more than a month. Just 2 days before they returned my car, they call to let me know they had a loaner car available. More

by g.olivaresjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Ryland
Report | Print
May 25, 2025

It was a pleasant experience with no difficulty in buying the car from the dealership. More

by moralesroberto1109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Melanie Gabaldon, Brian Lane, Humberto Ceballos , Victor Guerrero, Juan Navarro, Armando Raynal, Desiree Lara, Amber Ryland
Report | Print
May 25, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

May 24, 2025

Service consultant is very knowledgeable for the services performed and provided outstanding customer service in explaining how long the car would be at the shop. More

by rickherrera71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
May 24, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 23, 2025

Very professional and friendly people. Did excellent work as well will do all my VW business here from now on and recommend it to others. More

by Wmm2812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
May 23, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 23, 2025

Very helpful and patient. They also have outstanding customer service. I would highly recommend this dealership. More

by tmcneel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos , Desiree Lara, Amber Ryland
Report | Print
May 23, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 15, 2025

Great service easy and well communicated. No wasted time, in and out. Thanks again, well done More

by chris@vpsports.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Report | Print
May 15, 2025 -

Rudolph Volkswagen of El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 14, 2025

They are polite and friendly every time, and they provide great customer service. The service is quick! More

by rhanise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Juan Navarro
Report | Print
May 14, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

May 11, 2025

I just changed air filters and they both needed attention tires and brakes were recently replaced and needed attention. Oil change not to long ago and 200 when i can do it my self for 55. Ive been here befor More

by GALVANSERIO1020
Recommend Dealer
No
Employees Worked With
Who ever was in charge of my vehicle while it was ther
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May 12, 2025 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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