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Runde Ford Chrysler Dodge Jeep

Manchester, IA

Overview
Reviews
Vehicles
4.8
93 Reviews
Call Dealership (866) 821-0930

1221 W Main St

Manchester, IA

52057

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Showing 93 reviews

July 28, 2018

Great sale Went in late Saturday afternoon to trade in my used truck for another used truck. Went back Monday and bought a new truck. Drove away Tuesday with it. More

by tator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Carter
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July 13, 2017

Problems not paying off trade in *UNETHICAL* Traded in a car and they said it would be paid off in 10 days and 15 days later with late fees and a missed car payment Runde is saying they don't kno More

by William G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn and Joe
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Aug 05, 2017 -

Runde Ford Chrysler Dodge Jeep responded

To clarify, we (Runde Auto Group) issued the original payoff right after the customer purchased their new vehicle. The confusion started when the customer’s bank delayed cashing the check for some reason. We received a different answer from each person each time we called the bank trying to verify if they had received the check or not. We could only assume that the check had been lost. We then had another check cut for the full payoff and sent it overnight to this bank. We contacted the bank and let them know that a stop payment had been put on the first payoff check we had sent. We then forwarded the tracking information on the new check with the screenshot of the bank's confirmation that they received the new check to our customer. Our Sales Manager stayed on top of the situation with the customer’s bank and kept in contact with the customer when trying to straighten this out. Bottom line, we feel we did everything correctly on our end. We are sorry for any confusion and the delays that were caused by the bank check and of course any to William, our customer.

September 12, 2012

This is the second new vehicle we have purchased from Runde in Manchester, Iowa. We had a choice of dealers in a 100 mile radius, but immediately upon entering Runde, we were treated like we were the mo More

by vicki.thiedeknipper
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Chris
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