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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.7
329 Reviews

329 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

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June 10, 2025

The service department is great! I sent my brother in with my car and the service department sent me a video of my cars inspection. More

by bailway11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 10, 2025

My experience has been that the personnel are attentive, informative and friendly. My experiences thus far have been very good. More

by hithex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 08, 2025

It is always a pleasure and pleasant experience to visit my dealership. All the staff is polite, friendly and very knowledgeable. The facilities are always clean, comfortable, The popcorn and drinks ar More

by S & M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 05, 2025

Always happy with my service work completed at Russ Darrow. I will continue to use them for service work. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 04, 2025

I had a problem with my alternator when on the road and Darrow Dodge was very helpful and was able to fix my problem and get me back on the road with less expensive than what they qouted and in less time t More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 03, 2025

Chris Ziegler at Russ Darrow Madison is your go to Serivce guy. Chris keeps you posted on all steps taken on the maintenance being performed. More

by goosecommander27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 03, 2025

Always a friendly group willing to work with you solutions and in a timely manner. More

by carriem0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Pitts
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Jun 03, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 02, 2025

Poor communication and status updates from advisor. Service personnel completed work satisfactorily. I guess time will tell. More

by pdrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Swan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 02, 2025

I was able to get my vehicle in for a tune up in a timely fashion. However my vehicle was damaged by someone during the service and it appears that Russ Darrow is not going to warranty the damage. More

by KDURST0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sara Pitts
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Jun 06, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 30, 2025

I couldn't take my vehicle to another place. They always do a good job and they have a great customer service. More

by cruz.elie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Minor
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May 30, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

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