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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
828 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
September 29, 2025
Sales and service before the sale were exemplary.
With a concern post sale, Ram Customer Service was of no help. The dealership GM was unresponsive neither accepting or returning calls.
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by BARAL.MARK
Verified Customer
Verified Customer
September 24, 2025
They did a fantastic job.
Salesperson Trinity was very helpful...even was able to get me do the dealership
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by MARK_CHARLES2011
Verified Customer
Verified Customer
Employees Worked With
Trinity
September 23, 2025
Scheduled an oil change, ended up spending almost 2 hours
at the dealership. Finally got my truck back, only to find that the interior is covered with oil and grease. The staff at the desk were friendly, but
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by cfoote0823
Dealership Inventory (187 Vehicles)
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Baltic Gray Metallic Clearcoat exterior
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Four-wheel Drive
Photos & Amenities
- Authorized Accessories Store
- Free WiFi
- Instant Financing
- Quick Lube
- Shuttle Service
- Vending Machines
- Rental Car Service Onsite
- Free Loaner Cars
- Free Drinks
- Free Coffee
- Express Service
- Home Delivery
- No Contact Transactions
- Drive-In Service
- Customer Lounge Area
- Virtual Appointments
- Vehicle Sanitization
- Children's Play Room
- Cable TV
- Home Test Drives
- Automated Car Wash
- Authorized Parts Store
- After Hours Drop-Off
