Russ Darrow Collision Center Of Madison - Service Center

They always treat me well and keep me informed about what is happening with my car. is happening with my car. More

Great service plus needed them to reset reminder on my vehicle due to still being on after the oil change was sone vehicle due to still being on after the oil change was sone More

I made an appointment for an oil change at 4:15 PM and arrived a few minutes early. The technician commented that they were surprisingly slow that day and that it would be done soon. After an hour waiting arrived a few minutes early. The technician commented that they were surprisingly slow that day and that it would be done soon. After an hour waiting in the customer service area, I want to check up on my car since I had not heard anything or gotten any text updates. I was surprised to see my car just being pulled into the bay for its service. I asked what happened and the technician checked why it had not been done earlier. He had no answer, but he did assure me that I would not have to pay for the service done because of their mistake. Thankful for this customer service kindness, but would have wanted to begin my weekend much earlier as planned. Mistakes happen… More

Joe is great, always make sure ro do what he can to make sure every visit is pleasant. They were running behind and my normal 1 hr appointment took closer to an hour and 45 minutes, but that aside very p sure every visit is pleasant. They were running behind and my normal 1 hr appointment took closer to an hour and 45 minutes, but that aside very pleased with Joe and team there. More

Oil, lube & filter was done quickly. Let me know that I needed a new air filter. I was done in about an hour. Let me know that I needed a new air filter. I was done in about an hour. More

Jessica did an excellent job of keeping me informed of the progress. Service technician completed work quickly and efficiently. Thanks. the progress. Service technician completed work quickly and efficiently. Thanks. More

I am satisfied Good customer service punctual good communication Reliable and trustworthy service and good technicians communication Reliable and trustworthy service and good technicians More

Good communication, efficient. Customer service was very good with communication and being efficient. That's all I've got. Customer service was very good with communication and being efficient. That's all I've got. More

It all went smoothly, but the video that they sent me afterward was technically poor quality, hard to hear what the technician was saying. afterward was technically poor quality, hard to hear what the technician was saying. More

Service was good, with one exception. My fuse box cover was off and wasn't discovered till I was home My fuse box cover was off and wasn't discovered till I was home More