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Russ Darrow Collision Center Of Milwaukee - Service Center

Milwaukee, WI

4.3
80 Reviews

80 Reviews of Russ Darrow Collision Center Of Milwaukee - Service Center

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July 19, 2025

Great salesmanship! !! Our visit was very good; we were greeted with kindness. We were told to wait with amenities; coffee/water..., we were given results & given recomme More

by Ms3dfat
Recommend Dealer
Yes
Employees Worked With
Jermaine
Jul 19, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 19, 2025

Great salesmanship! !! Our visit was very good; we were greeted with kindness. We were told to wait with amenities; coffee/water..., we were given results & given recomme More

by Ms3dfat
Recommend Dealer
Yes
Employees Worked With
Jermaine
Jul 19, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 19, 2025

The place was nice and clean as well as the staff were a freindly group More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 18, 2025

I have a really good experience with my truck being serviced at your service center, everyone was very nice and helpful. The waiting room is very comfortable, your sales team seems very friendly as the More

by KEVIN.SHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 18, 2025

The job was done as quickly as possible. The video showing the issue was very helpful. More

by Lkrenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 14, 2025

Little to no communication, and no reports to carfax or myself. They never rotated my tires, half filled my oil, overfilled my coolant, broke my hood supports, and never informed me or reported to carfax t More

by RKICEMAN.RK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com

Jul 17, 2025 -

RKICEMAN.RK23 responded

I’ve asked several times for just that! I been told the same thing every time some one will reach out soon and I get nothing!

July 13, 2025

My car still has the same problem going on with it before work was done to it, and I had a warranty and still had to come out of for the vehicle to have the same problem More

by Qhankins1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 11, 2025

I brought my car in on the wrong day. They still took it and call me back with the problem that day and they fixed it the next day. Great service thank you More

by marilynausbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 09, 2025

Easy to get vehicle in for service. People were friendly and helpful. No water in the waiting area. More

by angela.r.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to leave us a review, Angela. Thank you for choosing Russ Darrow Collision Center of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 28, 2025

Will not come back because they don’t clean up the oil that spills onto the frame. Then it drips on your driveway More

by bremmerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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