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Russ Darrow Direct
Neenah, WI
344 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 344 reviews
October 19, 2025
Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. They sold me a extended warrantee for $4000 that refused to cover it. More
by THESHINERY
Verified CustomerEmployees Worked With
Other Employees :
Hector was a great salesman
October 13, 2025
Sam was a great help in my finding a new (pre-owned car). She was easy to talk to and willing to make a "deal" that was favorable for me and the seller. I appreciate her help. Thank you. car). She was easy to talk to and willing to make a "deal" that was favorable for me and the seller. I appreciate her help. Thank you. More
by tweingartner48
Employees Worked With
October 08, 2025
The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks Hector did a fine job presenting and selling it to us. Thanks More
by GRJJJS
October 03, 2025
Drew was super kind and helpful. Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is an amazing worker and definitely deserves a raise! I was able to buy the car the same day. There was a light on for the cars auto start. They changed the battery and took care of it right away. The secretary was super nice and helpful too. Thank you so much again!! More
by JACKIE
September 27, 2025
Mark was more than willing for help us select a very nice vehicle. We are very happy with our decision and will recommend Russ Darrow to anyone we know needing an excellent used car. I’m sure Mark will trea vehicle. We are very happy with our decision and will recommend Russ Darrow to anyone we know needing an excellent used car. I’m sure Mark will treat all his customers in the future the same way. Richard and Virginia Carroll More
by RJCARROLL0
Employees Worked With
September 21, 2025
Sam was great! Down to earth and very helpful! Pretty sure she went above and beyond. Down to earth and very helpful! Pretty sure she went above and beyond. More
by SARAHMARIE4431
September 20, 2025
Mark was very knowledgeable and good to work with. The young man that covered the warranty’s was nice and knowledgeable. I would recommend this dealership to anyone. The young man that covered the warranty’s was nice and knowledgeable. I would recommend this dealership to anyone. More
by SHIRLEYSCH227
Employees Worked With
