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Russ Darrow Direct - Service Center

Neenah, WI

4.5
85 Reviews
Call Service Center (920) 666-0888

85 Reviews of Russ Darrow Direct - Service Center

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July 28, 2025

Quick Experience was quick and smooth and easy to go through. Glad I take my car there for repairs and oil changes More

by GKAMENTZ
Recommend Dealer
Yes
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July 26, 2025

Always a pleasure doing business at Russ Darrow. They do what I ask and more. More

by PATMCGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

July 25, 2025

You have gone above and beyond for me and always have. I always think of you first for anything I need done More

by twgtrman @gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonzo
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Jul 25, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

July 24, 2025

It's ok other than me paying for a package I didn't receive also when I had a oil change my air filter wasn't put back together right More

by SHARIECARTER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

July 22, 2025

AMAZING ! They are so nice I needed my tire fixed right away they made sure to get my vehicle in and the people were so nice and professional More

by breeboening10
Recommend Dealer
Yes
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Jul 22, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

July 19, 2025

Liked the video, maybe show the oil draining and the old filter coming off. Appreciate the help More

by ITSRANDY2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

July 18, 2025

Attentive and professional. Appreciated the video update with full details of the specifics of my vehicle inspection, in addition to the oil change. More

by BKKHOMESCHOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

July 16, 2025

Great sales, finance was over the top with the up sells Learn to take no More

by JA_BARTMAN
Recommend Dealer
Yes
Employees Worked With
Idk. Finance guy was super pushy though. Almost lost the sale
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Jul 17, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again! Mike Meacham mike.meacham@russdarrow.com

July 14, 2025

Had the oil change done in 30 minutes! Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait unt More

by CABINCRAFTS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

July 12, 2025

Very nice people to deal with. 3 free oil changes and car detailing included with a used car purchased. More

by CARPPOYGAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pao Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

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