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Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.6
324 Reviews
Call Service Center (414) 255-7552

324 Reviews of Russ Darrow Mazda of Greenfield - Service Center

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August 10, 2025

We brought in the tire and they assured us they would fix it and they called next day and was fixed and very pleasantly. Thank you More

by tadadirosemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Papelbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

August 10, 2025

Great customer service and awesome people to work with. Very happy with how well I was treated.😀 More

by PATRICE236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

August 09, 2025

This dealership has always taken care of me with my oil changes and tire rotations and I’ve never had a bad experience More

by JORDANGAUD4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramses Torres-Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Papelbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

August 09, 2025

Hope to not have any more issues. Thanks for your prompt attention, at my stage of life this is probably my last car. More

by DARLEEN.BAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donavin Alsfelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Papelbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2025 -

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

August 08, 2025

I sure didn’t expect to bring my new car in two times already. I hope I have no more issues. Everyone has been very nice though. My first new car since 1972! Keep taking such good care of me! Thanks More

by DARLEEN.BAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Papelbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com

August 07, 2025

Really bad no help at all and my exhaust pipe was broken at the dealer and he did not help nore fixed or aranged anything for it More

by yeyosanabria25
Recommend Dealer
No
Employees Worked With
Matthew Papelbon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Papelbon
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Aug 11, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

August 07, 2025

The work on my car was ok but it took the next day to start fixing it. When I picked up my car I noticed the right rear hup cap was scratch up. I was not happy about it. The price of the vehicle was more More

by buchananpatricia153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you, Patricia, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nick Saidai nick.saidai@russdarrow.com

August 07, 2025

Service wait time was reasonable. Center seamed busy and chaotic. CC service fee is odd More

by Jaleni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Papelbon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

August 03, 2025

All employees were extremely friendly and upbeat. Maxwell always kept me updated of changes. I always felt comfortable. More

by JOYANDCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sone Phrakousonh
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Aug 03, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

August 02, 2025

I have had no problems with them. I have had all regular appointments for my car done here since I purchased the car about 8 years ago. More

by TNCZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

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